[cwoody222]

Even though some tell me it is not true, here in Monroe, LA when an area is seeing the V58 error, there is not support to get the unit to work again if you are a Xfinity customer.

This is a problem with your card. Unfortunately caused by Comcast themselves.

Others in your area with working cards are able to use them.

Comcast has not removed support in your area or in any area.

 

[astrohip]

Why not complain to the Better Business Bureau and/or the FTC? (The FTC enforces federal consumer protection laws that prevent fraud, deception and unfair business practices.) Both have on-line reporting options.

I'm not sure this is an actionable offense. Irritating as hell, but not fraud or deception. Simple incompetence.

 

[ungivenglory]

I'm confused. TiVo "supports" cards, but they don't work? Seems a bit like an oxymoron.

His TiVo no longer works because of an action by his cable provider, Comcast. So it seems to me he has been cut off.


Although I have no confirmation of this, I've read in this forum (but not anywhere else) that Comcast is working on a fix, that may take up to two weeks. It's been over two weeks. @cwoody222 at what point are we allowed to change our language from "Comcast supports cablecards there is a technical error" to "Comcast bricked our cablecards"? Two weeks? Three weeks? Never?

Multiple people who reported the V58 cablecard error have reported that they had service restored a a few days ago. Are you saying your service has not been restored yet?

That other person turned in his cablecards shortly after the outage for the stream box because an Xfinity employee who was not aware of the outage told him and others they do not support cablecards anymore. I tried to let everyone know including him that patience was needed and that they should wait at least a couple weeks before calling the advanced team at Comcast.

He surrendered his card instead of staying patient if I remember right. I remember suggesting that people effected should sign up for free trials of YouTube tv, Directv stream, Hulu live tv, fubo etc so they would have service while the engineers worked on the issue.

 

[astrohip]

Multiple people who reported the V58 cablecard error have reported that they had service restored a a few days ago. Are you saying your service has not been restored yet?

It has not. Has anyone in Houston been restored?

 

[ungivenglory]

It has not. Has anyone in Houston been restored?

When did your outage begin?

 

[pannhughes]

This is a problem with your card. Unfortunately caused by Comcast themselves.

Others in your area with working cards are able to use them.

Comcast has not removed support in your area or in any area.

I had 3 Tivos with 3 cable cards that all quit at the same time! Tico points finger at Cable Co, they don't have to support them, no resolution.

 

[pannhughes]

Multiple people who reported the V58 cablecard error have reported that they had service restored a a few days ago. Are you saying your service has not been restored yet?

That other person turned in his cablecards shortly after the outage for the stream box because an Xfinity employee who was not aware of the outage told him and others they do not support cablecards anymore. I know I tried to let everyone know including him that patience was needed and that they should wait at least a couple weeks before calling the advanced team at Comcast.

He surrendered his card instead of staying patient if I remember right. I remember suggesting that people effected should sign up for free trials of YouTube tv, Directv stream, Hulu live tv, fubo etc so they would have service while the engineers worked on the issue.

Who is willing to, wait 2 3 4????? How many weeks for this resolution!?

 

[pannhughes]

From Xfinity: Good morning as of October 24, 2024, Xfinity no longer provides or supports CableCARD to new or existing customers.

 

[ungivenglory]

I had 3 Tivos with 3 cable cards that all quit at the same time! Tico points finger at Cable Co, they don't have to support them, no resolution.

Regular tech support and regular customer service is not the place to get correct information on this issue. You have many streaming options that offer free trials & low rates that you could use while this issue is going on. If this outage would have happened before October 24 it would have taken a similar length of time to fix it as I understand it.

 

[ungivenglory]

duplicate

 

[astrohip]

When did your outage begin?

Two weeks ago Friday. Sixteen days ago.

 

[cwoody222]

From Xfinity: Good morning as of October 24, 2024, Xfinity no longer provides or supports CableCARD to new or existing customers.

Also from Xfinity:

 

[ungivenglory]

Comcast still supports cablecards in your area. I hope you get everything up and running. It sounds like you most likely had a technical error through no fault of your own. I agree with him.

 

[ungivenglory]

Two weeks ago Friday. Sixteen days ago.

Comcast Advanced support has been returning calls and giving the same message. One customer posted this message from advanced support “ Got a callback this AM from Advanced Support. Apparently a number of cards were not taking regular firmware updates...
Engineering continues to work…”

Since you still do not have service place a call and ask if you can speak to someone in advanced support but keep in mind they usually are not available so if that’s the case ask customer support to open an engineering ticket and ask them if someone from advanced support can call you asap. Hopefully you receive a call back like others have reported.

Many cablecard customers have had service restored without calling. I’m sorry you are still having issues.

It sounds like your cablecards may be the issue through no fault of your own. If that’s the case you may be out of luck.

 

[dianebrat]

From Xfinity: Good morning as of October 24, 2024, Xfinity no longer provides or supports CableCARD to new or existing customers.

You keep saying that, however it’s not true, you need to get over your obsession to spam any Comcast CableCARD with your inaccurate vendetta.

 

[ungivenglory]

From Xfinity: Good morning as of October 24, 2024, Xfinity no longer provides or supports CableCARD to new or existing customers.

That is not accurate pannhuges. Unfortunately not every department is aware about cablecard support for existing customers.

 

[ungivenglory]

Update:
After thinking I’m not sure pdxjim. Hopefully another member knows.

 

[ungivenglory]

Mine are now defunct in Houston. Searching for the best streaming service. How do I watch my recorded shows though?

As far as best streaming service that is DTV Stream with Gemini and it comes with a real remote or you can use it with any streaming device if you do not want or need a real remote.

By defunct do you mean broken or no cablecard support?

I think you should be able to view your recorded shows still but if you are asking the question you must be having trouble. Maybe someone else will chime in on that.

 

[PL1]

Keep in mind if your carrier is Comcast your only option is to repair the unit that is no longer working correct.

"IF" that is truly the case, you simply tell Comcast you are replacing your hard drive. Meanwhile, it will be re-paired for your new unit. The Hardware info completely changes when you install a new hard drive, so Comcast won't know it's a different model.

 

[cepheid]

It has not. Has anyone in Houston been restored?

I'm in Houston... stil have the v58 error.