I thought others could benefit from my experience getting my FiOS CableCard monthly rental cost to $4.99. The quick moral of the story - don't try to do upgrades via their chat - they don't know what they are talking about.
I have a Roamio Pro and a couple Tivo minis. I've been on a plan that FiOS considers to be "legacy" for a very long time. My FiOS router was dying (internet would drop out for 10-20 minutes several times per day at random times). Verizon said my equipment was old, so they offered to upgrade my equipment, but I couldn't use my plan anymore. The upgrade and new plan was going to give me a speed boost (from 75Mbps to 300Mbps), but a new set of channels.
When they put the whole order together, they said the new router wasn't compatible with cable cards - he tried to get me to take STBs. I said this was a showstopper, and after some time, he transferred the chat to a tech support person.
That tech person said they "figured out" how to add my cable card. When the order spit out, my CableCard costs went from $4.99/month to $10/month. When I asked about that change, they said "it's because I have a new TV package. I hope you understand". I said I guess so, but the whole estimated bill was lower than my current bill, so I said OK. The whole chatting experience was so incredibly frustrating for many reasons - this being only one of them.
After the installation process was complete, and they sent me a final confirmation of my new bill, there were a number of surprises. One surprise was they had two cable cards on my bill, one for $4.99 and one for $10. This time I called them, because I was pretty upset about this and other problems.
Finally I reached someone who was extremely helpful. I explained that I only had one CC. He was able to take off the $10 CC leaving me back to only having the 1 CC at $4.99/month.
If they ever try to charge you $10/month for a cable card, call them and be persistent. There appears to be no reason for the increase in price other than they just want to charge more.
I've been satisfied with the TV and Internet quality of FiOS, but their sales and support people are pretty frustrating. The tech guy that came to install the new equipment was great though.
I have a Roamio Pro and a couple Tivo minis. I've been on a plan that FiOS considers to be "legacy" for a very long time. My FiOS router was dying (internet would drop out for 10-20 minutes several times per day at random times). Verizon said my equipment was old, so they offered to upgrade my equipment, but I couldn't use my plan anymore. The upgrade and new plan was going to give me a speed boost (from 75Mbps to 300Mbps), but a new set of channels.
When they put the whole order together, they said the new router wasn't compatible with cable cards - he tried to get me to take STBs. I said this was a showstopper, and after some time, he transferred the chat to a tech support person.
That tech person said they "figured out" how to add my cable card. When the order spit out, my CableCard costs went from $4.99/month to $10/month. When I asked about that change, they said "it's because I have a new TV package. I hope you understand". I said I guess so, but the whole estimated bill was lower than my current bill, so I said OK. The whole chatting experience was so incredibly frustrating for many reasons - this being only one of them.
After the installation process was complete, and they sent me a final confirmation of my new bill, there were a number of surprises. One surprise was they had two cable cards on my bill, one for $4.99 and one for $10. This time I called them, because I was pretty upset about this and other problems.
Finally I reached someone who was extremely helpful. I explained that I only had one CC. He was able to take off the $10 CC leaving me back to only having the 1 CC at $4.99/month.
If they ever try to charge you $10/month for a cable card, call them and be persistent. There appears to be no reason for the increase in price other than they just want to charge more.
I've been satisfied with the TV and Internet quality of FiOS, but their sales and support people are pretty frustrating. The tech guy that came to install the new equipment was great though.