Look in your Tivo on the Cable Card screen, perhaps its unpaired.

Just having a cable card in the Tivo does not neccessarily work unless its paired.

 

What market are you in? You'll need a tuning adapter for any SDV channels. There are only a handful in the Tampa/St. Pete area (like BBC America, Cartoon Network, Cooking Channel, etc.).

Like ThAbtO suggested, go into the "Remote, CableCARD, & Devices" > "CableCARD Decoder" > "CableCARD Installation" > "CableCARD Menu" screen and make sure your card is paired and authorized.

 

I just got Spectrum 4 hrs ago and realized my tuning adapter isn't working. Only one channel out of my favorites is missing, so it took a while to notice and isn't a dealbreaker if they can get it working. Chatted with support and when they sent the adapter a signal, it killed my cablecard until I unplugged the tuning adapter. I got a message saying something like "Tuning Adapter doesn't provide this channel" on every channel, even the cablecard channels. Now they have to send a tech out to read numbers to someone on the phone. Not a good start...

Couple details:
Roamio
Cisco TA

While I have some Spectrum folks' attention, how often do they have free premium channel weekends? I got this weekend cut short from Frontier FIOS during the switch.

 

While I have some Spectrum folks' attention, how often do they have free premium channel weekends? I got this weekend cut short from Frontier FIOS during the switch.

This weekend HBO and Cinemax are sent in the clear. It seems nation-wide. This happens on my feed every few months, usually when a major series restarts (Westworld). On my feed it starts 00:00 Friday and ends 23:59 Monday. Nothing is copy protected on my feed.

There are occasional clear weekends of Starz, Showtime and Encore. Clear weekends are a good reminder of why I don't get premium channels.

 

We too have lost all HD channels with Spectrum between 1AM and 9AM today, legacy TWC setup. We are in the Columbus, OH area but on the legacy Insight bridge head so we don't need a TA. I was told by support that they are moving to all digital on the 5th and some preparatory work may have something to do with it. He did his thing with resending various signals, reactivation, etc no no avail. They were able to send a tech out today who just wasted all our time as he says we need to stop using them as they are no longer supported. After the "debate", he called basically the same department and did the same tasks with the same outcome. After that failed attempt he called a manager who did something and ultimately claim the cable card being from 2015 (apparently ancient by their standards) is shot and needs replaced. I was informed they had at least one other customer with the issue today with no resolution. I did find it interesting that there was a timely cable card / Tivo troubleshooting email in their inboxes from Friday which the tech had to read.

 

After that failed attempt he called a manager who did something and ultimately claim the cable card being from 2015 (apparently ancient by their standards) is shot and needs replaced.

Well that's a pretty ridiculous statement. Our Scientific Atlanta/Cisco CableCard in our Roamio Pro is from at least 2010 (originally installed in one our S3 OLED).

Scott

 

I am Columbus, Ohio, too. Specifically, Lewis Center, Delaware County. I believe I am legacy TWC.

I tried to confirm the CableCARD was paired. I called CableCARD support again 866-532-2598 and ask them to verify that, they did. They told me that there are several reported CableCARD outages in our area and Spectrum is aware and working on the issue. I'm hoping for fast resolution.

Sent from my Nexus 6 using Tapatalk

 

We are in Lewis Center as well, north of Orange which is legacy Insight. Somewhat glad to see its not an isolated issue. They mentioned someone near Westerville who is on legacy TWC was also struggling but blamed the TA on the issue. It sounded suspect especially since he acknowledged they had received and email on cable cards 24 hours prior. I was going to run a test to get it paired on an HD HomeRun Prime this afternoon but I am not even going to waste my time at this point.

 

Every though support told me it was paired, I'm not really sure how to verify it is paired and authorized.

The Conditional Access screen has Con: Yes EBCP: Yes Val: V 0x00

I thought this was how I confirmed it was working when I set it up.

The Status screen looks like it is not collecting any metrics and shows IDLE.

The pairing screen has a message at the top "In order to start cable service for this device, please contact your cable provider". I did not know if this was an information message or confirmation that it is not paired, contrary to what the support person said. It has the CableCARD ID, Host ID, etc. The eCM MAC is unknown and Host MAC is zeroes, seems odd.

Sent from my Nexus 6 using Tapatalk

 

Every though support told me it was paired, I'm not really sure how to verify it is paired and authorized.
The Conditional Access screen has Con: Yes EBCP: Yes Val: V 0x00
I thought this was how I confirmed it was working when I set it up.
The Status screen looks like it is not collecting any metrics and shows IDLE.
The pairing screen has a message at the top "In order to start cable service for this device, please contact your cable provider". I did not know if this was an information message or confirmation that it is not paired, contrary to what the support person said. It has the CableCARD ID, Host ID, etc. The eCM MAC is unknown and Host MAC is zeroes, seems odd.

I don't have your provider and I'm using a Motorola M-Card. Here's some information:
Your Conditional Access screen looks ok, BUT the number after the "V" is a count of the number of times a card is paired. Having a zero doesn't seem right.
Status screen is static. My DL State is also IDLE. My Uptime is 0021 19:23 (Time since restart) Also, my FW* is 6.25
Pairing screen always says that. Only the first four numbers and the S/N matter.
Every feed is different, but you might see something in the Network Setup that can help.
If the OOB mode is OOB there should be a value for Rx RF Freq. Mine was 75MHz and is now 110MHz
VCT ID should be non-zero. That's the reference number for your Virtual Channel Table. It's unique to your headend.
OOB Msgs: is a count that may be moving every time you hit Select. It also gets cleared on a restart. The OOB Rate will be non-zero. Mine is 6 to 17.

I hope this helps.

 

https://support.tivo.com/articles/Troubleshooting/CableCARD-Troubleshooting

 

More detail -> https://support.tivo.com/articles/Troubleshooting/CableCARD-MMI-Screen-Information

 

Another Lewis Center, OH (Berlin Township) using Spectrum/legacy Insight. I, too, have no HD channels on my CableCARD. I called yesterday and they told me they were aware of the issue and actively working to resolve it. The fact that it isn't resolved, even today, leads me to believe it won't be fixed until the normal 9-5 staff comes in to fix it.

The question I have: Aren't the Spectrum-owned boxes supposed to use CableCARD as well (maybe that's no longer the case)? Seems to me to be a breech of the FCC mandate, but I'm no lawyer.

WOW is expanding to my area and should be active in a matter of days. This just about puts me over the tipping point on switching. Any other locals have any experience with WOW? Is it on-par with Spectrum?

 

Had WOW and only switched back to TWC due to pricing. No service issues in the couple years we used them and customer service was always top notch. I have been on the fence about going back with the constant rate hikes, even have the cut sheet from the local rep sitting here and may get a call in a day or so if this does not get resolved. The only thing for me personally is the app which gets used almost every night while making and cleaning up dinner. The Tivo app is terrible in contrast but I could substitute if I had to. Channel-wise, they are not too far off though you do give up some with WOW. We are rather fortunate in this area to be able to have an actual choice.

 

An update on this..... I called into the Cable Card support and spoke to someone regarding this earlier today. She had no recovery estimate on this but said that they now have a list to put customers on who will be contacted once they do resolve. There was a hint of a re-pairing event might be in order but she had limited insight since root cause had not been shared with her. I was not on the list much to my shock since I have an active work order open so call in if your not sure.

 

HD channels working this morning. Problem must have been resolved at Spectrum. No action required with my TiVo.

Thanks for all who replied with information to educate me.

Looks like WOW! may be servicing my area soon. I have had them before at my previous house. WOW! seems more accepting and supportive of CableCards. And, I don't really like the Spectrum monopoly and would like to foster competition.

 

Mine still isn't working. Anyone else in the Central Ohio area still having problems?

Update: I called the CableCARD support line, (866) 532-2598, and after doing something on their end, rebooting the TiVo, and them "sending signals" to me, they were able to get it back online. Thanks for following up and letting us know it worked.

 

I'm in Grove City, and I lost all my SDV channels and jumped through all the hoops until tech 'Joe' came out and told me they needed more IP addresses........still waiting 4 days later.

 

I'm also in Columbus.. Lewis Ctr & Rt. 3, near Galena..

I got a Tivo Message a few weeks ago about a ton of new channels being added over the 1000+ channel number. Then all of my HD channels disappeared, and none of these new channels worked. Rebooted Tivo, called TW and they were no help really. Went thought the Guided setup again, and that didnt' fix it. But the next day it was working again. They sent me a Tuning Adapter but would not sync and just blinked forever. But my channels were back, so I was happy.

Three days ago it happened again. Did all the same stuff, but it's still not working. Now they are saying the Tuning Adapter should be syncing, and since it won't, they are sending out a tech tomorrow to try some other brands of TAs.

In Cincinnati, 7 years ago I had to start using a TA, but it would not work. It took the tech days of work at my house and finally taking my tivo into the lab to find out that this new batch of TAs didn't work at all. He said the old ones work, so that's what he gave me.

So, I'm hoping it's just a bad TA, and he can fix it tomorrow...

 

I'm also in Columbus.. Lewis Ctr & Rt. 3, near Galena..

I got a Tivo Message a few weeks ago about a ton of new channels being added over the 1000+ channel number. Then all of my HD channels disappeared, and none of these new channels worked. Rebooted Tivo, called TW and they were no help really. Went thought the Guided setup again, and that didnt' fix it. But the next day it was working again. They sent me a Tuning Adapter but would not sync and just blinked forever. But my channels were back, so I was happy.

Three days ago it happened again. Did all the same stuff, but it's still not working. Now they are saying the Tuning Adapter should be syncing, and since it won't, they are sending out a tech tomorrow to try some other brands of TAs.

In Cincinnati, 7 years ago I had to start using a TA, but it would not work. It took the tech days of work at my house and finally taking my tivo into the lab to find out that this new batch of TAs didn't work at all. He said the old ones work, so that's what he gave me.

So, I'm hoping it's just a bad TA, and he can fix it tomorrow...

I am over at Orange and Old State area and its been an nightmare. We had about 10 or so channels throwing not authorized with some coming and going. Sent a tech out on the 12th who confirmed this digital migration is a disaster and its a problem across cable card users and their own DVR users. He and his manager took our channels with issue and logged for the engineers and that was it, off to the next customer complaining about the same thing. Fast forward to this weekend when we hit the 1 month mark of non-resolution. Cable card support insists its a TA issue and we need one (we are on the Insight bridge which has not required it historically). They decide to send out one in hopes this solves it and also a tech scheduled for yesterday. TA never shows and tech arrives yesterday. It went down hill from there, he told me to just rent their hardware and this is no longer supported which put me through the roof. I had it out with the supervisor on the phone who refused to provide any info or a competent resource so I escorted the guy to the door and told him to never come back. Called back into cable card support and the guy is like your not coded to be able to get a TA but we will sent three more cable cards out in hopes this solves it, mind you we already did this ahead of the first tech visit. So, case escalated and have yet to get a call from the manager. All I wanted was a status of the issue which is clearly known and systematic to show they are working it. Even the cable card guys are like yeah we have a known issue in the central OH area but are not getting details, the local people seem to know of an issue but are not being told anything or relaying back to the others. The level of incompetence is profound as they can't seem to actually troubleshoot anything outside of the limited runbooks they follow. If you have a TA, do you know if your in a legacy TW or Insight area? If you get a tech from Cable Express who looks as if he has not shaved in 5 months, don't even answer as its a lost cause. If you get the actual Spectrum tech who looks Irish and is built, tell I still need help.

 

I am still missing SDV channels, I have 6 (SIX) TA's at my house, all doing the same thing. I call or get on FB and raise hell about once a week and am told "it's a known issue with no clearing time". For the people posting troubleshooting links, you're no help, we've tried all the stuff on the lists. It's a Spectrum issue since their "digital upgrade". I hope everyone with problems with Tivo is rattling Spectrum's cage periodically to let them know we're still out here waiting.

 

You have been fighting that issue since April? If so, just amazing, not in a good way.

 

Spectrum Tech showed up today and was here for 4 hours. He also said there was a bit of confusion about this HD rollout and that it was not going smoothly. He said my signals were not good from the road to the house, so he replaced the entire line, about 200' as I am in the woods a bit. Then the signal from the booster/amp was still not good, so he put on a bigger one. It's the size of a red brick. Seriously!! Then he called in another Tech because he was at the end of what to do. He replaced the line that went from the amp to the tv as well. Tried to get the cable card to work.. After about 30 more minutes it finally all worked!! I am happy it's working and happy he didn't give up.

I have to say I've been a TW customer for about 20 years and 7 years ago they spent about 6hrs/day at my place for 4 days straight. Who does that nowdays?? Dish???? I was impressed with that. And that time they said the new shipment of TAs (of which I was the first customer to use one) were crap. The took my Tivo into their lab and tried a bunch of their new ones, and old ones and none of the new ones worked. They were returned to H Packard and I used the old one from then on..

Yea, their rollout has problems. And I don't have the 'all' HD rollout yet. One guy told me it was coming mid july. And I expect problems when it finally does happen. But the Techs I've always had were good guys and not willing to give up.

 

COLUMBUS AREA PROBLEM.
My Spectrum Premium channels all went out (HBO, Showtime, CineMax). This was 5 weeks ago. I've had 8 service phone calls, with Spectrum and Cable Card group, and 6 Service Visits. It has taken a ridiculous amount of time and is still not resolved. Per 3 of the Techs, there is a head end issue (known to Spectrum), that is not allowing the Tuning Adapter to work with TiVo units. It's apparently hit and miss across the country, but reading this thread, there seems to be a Columbus Area problem.

Mention this on calls!, especially to the Cable Card support group at Spectrum. Until the head end issue is addressed, no Tech Visits will be able to fix the problem.

 

I started losing channels last Friday. The Tuneing Adapter doesn't sync, it just has been blinking for months.. A tech came out and checked the signals which he said were good and we tried everything. He finally said to call in to replace the Cable Card and TA. I called the Cable Card Hot Line and the tech (who sounded like he knew what he was doing) had me check a few things and recommended I get a new TA. He said the CCards can be flakey and mine seems good and doesn't want to switch it for a 'bad' one yet. So, he's sending me my 3rd tuning adapter and scheduled another tech to come out in a few days when it arrives. These TA's can be flakey too. I had TW at my house 8 years ago for 5 days till they figured out that their entire batch of new TAs from HP were all bad! And I've read on here of other users getting bad ones..

Today I woke up and found ALL of my channels GONE!! I removed the TA and went through the Guided Setup to look at the Channel Lineup providers. Tivo's site says to pick the one that says 'Extended' or 'Rebuild'. I've only had one called 'Spectrum Columbus Two Rebuild Rebuild Area'. It didn't work. So, I did it again and selected that I didn't see my provider. The Wizard asked me some questions, to which I answered that 'I'm not sure..' (last option). Then it took me through each lineup and let me see all of it's channels to compare. When I got that that Spectrum Columbus channel, it ONLY SHOWED 1 CHANNEL! That's all. When I looked at the next lineup, it was also called the same thing (Spectrum Columbus Two Rebuild Rebuild Area)!! There are two of them?? But only one showed in that first list?? This one showed all of my channels! I selected that one, which was not on the list, and got all of my channels back. Except for the first few which had started disappearing. So, I'm back to that. But I got most of my channels back.

I still have to get that TA to get a solid light. I'll have 3 TAs when the next tech arrives. Hard to believe all of them are bad. Either I have 3 bad TAs, or the signal is bad, or we are not using TAs in my area yet? And why are 15 channels missing. And they say these are Switch Digital channels.

 

The problem is very likely at the cable company head end. They probably have not provisioned the TA properly.

As for going through guided setup, I noticed a change in the procedure. Like you, the first go round only offered one choice for me. It turned out that it was for SD channels only. After rerunning guided setup, I too had to reject the one choice, then it offered a couple of more, one of which was the correct lineup. I also noted that on the system info screen, there are now two lines for cable lineup whereas in the past it was only a single line IIRC.

 

Thanks for the reply. If I tell that to the cable tech, will he know what to do? Who to call about provisioning the TA properly? Sounds like a local technical issue here in Columbus.

Since Tivo's are rare, maybe I'm the first 'Test Case'. That has happened before, where I was the first person to get a 'new' TA when I lived in Cincinnati years ago. After a week of testing they decided the whole new batch of TA from HP were all bad.

 

All you can do is try.

 

Another Tech came out today. I told him what was happening. He called one of his seniors and that guy asked him if he had seen the email that he had sent out today. (he had not..) The email said that the Tuning Adapters are not working in Columbus until they get some new part for the system next Mon or Tue. But even then it may be a while until it's fixed.

So, I've lost about 1/4 of my channels and they cannot (or will not) set it back the way it was before last friday. But at least it's probably not the 3 TAs that I have. They 'might' be good.. maybe..

 

Definitely ask for a credit on your bill.

 

Any status change on your TA this week? Ours is still blinking, first one had been blinking since Aug and the new one they sent us last week is not looking any better. Right now, we are down HBO, Epix and a handful of other channels sprinkled in between.