They can still pair CableCARDs, they're as inept as ever but they can do it.
A new card is frequently easier for them to provision vs an existing one since they don't always know what they're doing.
You won't get the IP channels on the Edge either BTW.

 

Try this page

Welcome Page

 

That link has been inaccessible for years.

 

I had no problem moving my CableCARD from my lightning damaged Roamio to a new Edge. The offshore customer "service" certainly isn't great compared to the domestic service personnel of the past.

 

After replacing the hard drive in my Bolt last week I had to re-activate my cablecard. As mentioned, Xfinity does support cablecards but expect to be transferred around until you find someone who knows anything about them. They actually wanted to send a truck (ironic since you usually have to beg them to do a truck roll), but I had to insist that it could be re-paired remotely without a technician. Luckily this isn't something you will need to do often.

 

A few months ago I went thru the process; tried to transfer an existing cable card from a Bolt to a new Edge by calling Xfinity tech support. No luck. Went to my local Xfinity store and picked up a card. Got it home and plugged it in and it kicked out some strange error. They finally rolled a truck. Tech arrived without a card. He had to call a buddy who arrived with a card and then he spent 20 minutes on the phone trying to get it paired. He finally did - no charge to me. As Christoman said - it is not something you have to do often.

 

Sad news. A couple of weeks ago my Edge died. As it was still under Limited Warranty, I sent them my old one and yesterday received a new one (not a refurb). Guess what I forgot to do before sending my old one back... remove the cable card. So, today I'm headed to an xfinity office to get a new one. You know that that's not going to go well.
Fingers crossed.
I'm gonna search the forum but... does anybody have the special activation phone number?

 

Xfinity still issues new cards and supports using them. Shouldn’t be an issue that can’t be overcome.

 

Update.
the xfinity guy knew what a TiVo was, knew what a cable card was & taught a new employee how to set one up in their system. Then they wrote the activation phone number on a post-it note for me. Took less than 10 minutes.

 

Update.
the xfinity guy knew what a TiVo was, knew what a cable card was & taught a new employee how to set one up in their system. Then they wrote the activation phone number on a post-it note for me. Took less than 10 minutes.

Can you please tell us the phone number they gave you?

 

Xfinity Comcast self-installation phone number
(855) 652-3446

 

Note: your TiVo must be activated before you call Xfinity.