My sister's Roamio died (blinking green light = possible motherboard issue). So I bought a lifetime Bolt locally. The online cableCARD activation page would not work ... it returns "We're sorry - an error has occurred. Your CableCARD was not paired with your device." Calling into Xfinity and their overseas support is useless. But the Comcast_Xfinity support on reddit is helpful and they sent the cableCARD activation signal. Unfortunately the TiVo isn't able to find any channels. This is more venting than anything but if there's any suggestions on things to try, I'd appreciate it. I just followed up with Comcast_Xfinity on reddit to see if they have any other suggestion to get the cableCARD paired and am awaiting to hear back.

 

Ask them to keep trying to send a signal - it took several times on their end (comcast reddit) for me. I also had the error message, but according to comcast reddit, it WAS paired! So it might just be several attempts to send the signal. Don't give up!

 

If it can’t find any channels, the card isn’t properly paired.

 

The new 'rate card' for Internet shows the new speeds, unlimited data and Xfinity Gateway included. Footnotes mention Modem/Gateway fees except when combined with Internet. What happens when a user's contract who supplies their own modem/gateway & router expires or requires renewal? I'm currently on 600 Mbps which isn't on the 'rate card' any longer and I supply my own modem & router. What can I expect?

 

In most cases you can keep your existing contract tier/speeds at the then current pricing (in the case where you are a 1-2 year promo, that promo would probably disappear). Even wirh the new offerings of a modem/router being included, you can continue to use your existing modem/router, however, as project Genesis (and the follow-on X-Class) continues to roll out, you may find that your modem does not get your tier speeds, unless (only for project Genesis) your modem in on the next-gen list (and only a few are). To this point, no modem manufacturer has confirmed they intend to, or have, submitted any of their modems to the COAM (Customer Owned and Managed) certification process (to Kyrio (a third party Comcast uses for validation/certification)) for X-Class speeds, so if you want those, you have to use Comcast's modem (they do have a standalone router) and/or modem/router.

As with my other response, this non-common situation[0] will likely require you to walk into a store, call, chat, or use social media to make the change(s) to your satisfaction (no online change will likely do what you want).

[0] Most people use Comcast's modem/router, and most peole use Comcast's X1 boxes for TV. The 1% are not dealt with by the online wizard ordering process.

 

Do not assume the five year plans are the best deal.
For me any of the five years plans would only give me 20-30 dollar a month discount.
The one year plan gave me the biggest discount of 60 dollars a month off normal price.

 

I was previously on the Super+ More package - TV with a Motorola CableCARD paired to a TiVo Edge, Gigabit internet with my own Arris SB8200, and home phone. Even though I didn't need a home phone number, this setup was the best value at the time. The Comcast-provided TG1682G telephony modem was never hooked up and sat in a box.

Wanting to drop the home phone, upgrade to a higher-tier internet, and potentially change the TV side as well, I reached out to Comcast a couple weeks ago through their Reddit presence. I didn't want to have to explain both my current and desired setup to either a phone rep or a store rep.

I posted on their subreddit, noting that I was interested in switching my setup only if I could keep using the CableCARD. Most of the mods that assisted me assured me that the card would keep working. There was one mod who said that if he sent a signal to do the switch and the card stopped working, there was nothing he could do. I dropped the home phone portion, along with the Comcast telephony modem. I switched the TV portion to the Ultimate tier with a couple add-on channels and switched the internet portion to the Gigabit X2 tier (with unlimited data) using a new Arris S34 modem I purchased. There's a 5-year promo discount for the internet and a tv/internet bundle discount.

The switch went fairly smoothly. There were no issues with the TV portion. The CableCARD remained paired and I'm getting all the channels I should be getting (minus those that require their box, though I can watch those through the Stream app). As for the internet portion, there was a period when their telephony modem and both Arris modems were listed as active devices on my account. Their Reddit team resolved that quickly.

I am fairly confident that this is the last time I can make any significant service changes without it affecting the CableCARD. By the time I want to make a change, I assume Comcast will have either deactivated any remaining cards or my TiVo Edge will have stopped working.

 

I've had Comcast Gigabit X10 (fiber). I'm incredibly afraid to make changes to my TV service for fear they'll bork the fiber. 99% of their customer service agents don't even know about it. When a friend had downtime with his, they tried sending a signal to reboot the modem. (It doesn't have a modem -- you lease a $10,000 Juniper ACX2100 Metro-Ethernet router from them).

Some of my channels have migrated from coax to IPTV. For this reason, I set up DirecTV in my home. I plan to call in a few months to cancel Comcast cable service. I'm afraid they're going to bork the fiber on the account. If you think CableCARD issues are bad to deal with, try both!

 

I really, really, really want to change my internet plan. My internet plan no longer exists in my area (1200 down / 35 up). And the download is nice, but I really could use a better upload speed.

If I step DOWN a tier, I end up with 1000 down, 150 up if I'm in one region, or 1000 down/300 up if I'm in an enhanced region. (I think I am).
If I step UP a tier, I end up with 2000 down, 300 up.

I am of course terrified of breaking my cable cards because the first thing the web portal does is says my TV plan no longer exists, and migrates me to a new one any time I touch it.

But for 4 times the upload speed... or 8 times the upload speed.... And I don't actually use the cable card that much any more, but I'm mentally committed to riding it all the way to the end....

I may have to tap a support rep on Reddit and see what he can do...

 

I am of course terrified of breaking my cable cards because the first thing the web portal does is says my TV plan no longer exists, and migrates me to a new one any time I touch it.

Maybe try talking to a person?

 

Well understood issue. For enhanced speeds you usually also end up needing firmware updates, and what remains of zoom/minim (which leased the motorola name) is gone.

Yup. I just didn't know that when I started this line of thinking.

That would be the S34 (not S24), which has had firmware updates (and eventually validation/certification) for enhanced speeds.

Yup, corrected the typo in the original post. Thank you.

FWIW, with current plans, the Xfinity modem (typically an XB7 or XB8) is free, so unless you really want a COAM (Customer Owned And Managed), just accept the Comcast device (you can place it in bridge mode if you like your existing router/gateway).

This is new news to me. So the cost of the modem is basically baked into the plan, and I'm paying for it whether I use it or not... And there's no longer a discount for "Customer Owned Modem"? (which existed in the early years of the argument (like 20 years ago). Basically, you're saying that those of us that for whatever reason wanted the option of using our own modems, have flat out lost the war? The war's over, and we didn't even notice? Well, balls...

 

This is new news to me. So the cost of the modem is basically baked into the plan, and I'm paying for it whether I use it or not... And there's no longer a discount for "Customer Owned Modem"? (which existed in the early years of the argument (like 20 years ago). Basically, you're saying that those of us that for whatever reason wanted the option of using our own modems, have flat out lost the war? The war's over, and we didn't even notice? Well, balls...

As with all things Comcast, you need to constantly pay attention to their changes. You still have the option for a COAM, but with current internet plans (and you will need to change to a current one) the modem is "free to you" (but, yes, you are (indirectly) paying for the modem). The current internet plans also include unlimited data. There are still reasons to want a COAM, or to use your own gateway/router, but those reasons is individual specific (and probably close to 98+% of the Comcast customer base just uses the Comcast modem/gateway).

 

Arris S34 is on the way. I consider that a prereq to the next set of Internet change shenanigans. Will let everyone know how they go....

 

Nine months ago my contract ended with Comcast. The plan I had was still available but with a $50 increase. I was told because the name was different, my cable cards would be de activated and could not be turned back on. I now have a TIVO Edge and a mini that are only good for streaming. So beware when it comes time to sign a new contract. Stay with the one you have if possible.

 

I was told because the name was different, my cable cards would be de activated and could not be turned back on.

You are fine as long as you do not change anything on the TV side.
I just changed Internet only and left TV side alone.
I now have one of the new plans with unlimited data.
This information about CableCARDS and changing plan was also posted on the official Comcast forum.
You can change anything on your plan except TV without affecting your CableCARD.
If you change TV then you lose card.

 

I just got off of a call with Xfinity in Northern CA and was all set to reduce my mbps from 1000 to 500 and move my tv plan from unlimited to popular and save about $50 per month. When I asked about the cable cards, they said they would call Tivo technical support and Tivo said that when these changes were processed, Tivo would also see them and Tivo would disable (or perhaps not make the changes needed to continue?) both of our cable cards. Xfinity also said Tivo sent them a letter last year stating that Tivo had discontinued Tivo’s support of cable cards. I was surprised and wondered if this was accurate. Needless to say, we did not make any changes.

 

Basically nothing the rep told you is in any way accurate.

Had you continued with that rep, you would have most certainly lost your cable cards with no way to get them back.

 

Moving to 2.0Gbps down, and <hellifIknow> up.

I have in theory just pulled the trigger via Reddit, my ancient TV+Internet bundle had to be cracked. We discovered my current 1.2Gbps service was actually an ancient "Performance" level with multiple layers of Speed Upgrade. It appears they had the ability to just keep adding "Speed Upgrade" on top of "Speed Upgrade" under the covers (over the decades) without breaking a 20 year old bundle, which is how I got to the Gigabit Plus without touching the TV side.

Continued functionality of my 6 Cable Cards was a requirement from the beginning, and has been promised at every step, including the last one. I have screenshots of the chat. I have screenshots of them on my service. I have screenshots of my Cable Card pairing information. It's been stated that if the cable cards are lost, I'll be immediately dropping all TV services, as they're useless to me. (And yes, I'm sure my internet costs will mysteriously rise so that my bill remains remarkably unchanged)

I also know damn well that none of that will matter if this goes south. They're ammo in an argument with retention to prove I had them, and that I'd been screwed. I know there's no un-screwing. Really, finding proof I had cablecards on my account, (other than the fact that they work) - was damn hard. They're no longer billable items, they're not on my bill. They've revamped their support site so many times, they're not mentioned.

While typing this, my screen did go gray for a second, scared the crap out of me, but it came back. I have no idea what sort of timeline I'm looking at here, chat's gone silent.

I think the only thing to do now is start a betting pool? Success? Failure? Or no change and an eternal wait?

 

Moving to 2.0Gbps down, and <hellifIknow> up.

I have in theory just pulled the trigger via Reddit, my ancient TV+Internet bundle had to be cracked. We discovered my current 1.2Gbps service was actually an ancient "Performance" level with multiple layers of Speed Upgrade. It appears they had the ability to just keep adding "Speed Upgrade" on top of "Speed Upgrade" under the covers (over the decades) without breaking a 20 year old bundle, which is how I got to the Gigabit Plus without touching the TV side.

Comcast has been doing the regular speed bump for years as long as your plan was not so old to be considered frozen (there were and still are some very specific frozen plans that don't get the speed bumps). Recently Comcast has changed all their plans entirely, and regular speed bumps may no longer occur (things are too new to know the future). To get the higher upload speeds with the 2000 plan you you need to be using one of Comcast's gateways, or one of the (very) few nextgen certified COAM modems (and both need to pass the iHAT testing).

Continued functionality of my 6 Cable Cards was a requirement from the beginning, and has been promised at every step, including the last one. I have screenshots of the chat. I have screenshots of them on my service. I have screenshots of my Cable Card pairing information. It's been stated that if the cable cards are lost, I'll be immediately dropping all TV services, as they're useless to me. (And yes, I'm sure my internet costs will mysteriously rise so that my bill remains remarkably unchanged)

Two (or more) services gets you a discount (and it is on your bill as such, when you read the all the details, and everyone should read all the details, as it includes upcoming changes (which would have usually also mentioned the speed bumps)).

I think the only thing to do now is start a betting pool? Success? Failure? Or no change and an eternal wait?

Changing only your HSI plan should not touch your TV plan (and touching your TV plan is what can result in changes that drop your CableCARDs).

Did you read every single line of the confirmation email/text you got before you agreed to the changes? Details matter, and every line must be read and fully understood (read them like any lawyer does).

 

To get the higher upload speeds with the 2000 plan you you need to be using one of Comcast's gateways, or one of the (very) few nextgen certified COAM modems (and both need to pass the iHAT testing).

A list that, I swear, the Arris SB34 used to be on. However it appears to have been removed. Whether this was the cause or not, we were unable to get the SB34 to provide anything other than ~1.4x45*.

The Netgear CM2050V is still on the list. (Although it's not clear for how much longer). So I have somehow landed at ~1.4x300*?

* As reported as a best case scenario using Ookla Speedtest. Actual transfer rates are all over the place, depending on where I'm going, but it's clear I'm past the 45mbps limit. Assuming standard 20% overprovisioning, I suspect my plan is somehow acting as 1200 x 250. Or, something in my environment is blocking some of the downstream channels needed to hit 2G. I'll continue to tilt at it, but I'm mostly happy. Not thrilled with the CM2050V as a device, but it's just a cable modem.

Changing only your HSI plan should not touch your TV plan (and touching your TV plan is what can result in changes that drop your CableCARDs).

Did you read every single line of the confirmation email/text you got before you agreed to the changes? Details matter, and every line must be read and fully understood (read them like any lawyer does).

Agreed. And while the changes made no mention of cablecards at all (add or remove), there were four big checkboxes at the bottom that easily read as "any of these services may require specific hardware at our discretion, and we decide what that means". Or even more basically as "you agree to let us do whatever we want as we change everything". There were lots of umbrella statements that could easily define removal of cablecards. So far, they remain in my account, and functional.

Not shut what to do about the fact that it now shows I have three cable modems....

 

A list that, I swear, the Arris SB34 used to be on. However it appears to have been removed.

What list is that?

Arris S34 is still on the next gen list.
I have the Arris S34 and the Netgear CM3000.
Arris S34 is back up and CM3000 is my main on the 2 gig tier.

https://www.xfinity.com/support/internet/customerowned

Scroll down the page and click on "See all modems"
Then go down to "Compatible modems for enhanced speeds"