Looks like the issue resolved itself after 3 days. Thanks all.

 

My mom lost a few channels on Comcast/Xfinity in Denver suburbs late last year. In the last week she lost most of the channels and only gets the locals, ESPN, ESPN2, tbs, and CNBC. All other channels are V53, but if you look at the signal strength they are 90+.

She called and they rolled a truck. Tech updated cables and such and said only solution was to get a cable box - XG2v2 in this case. Looks like she has 20 hours of cloud DVR service now. Plus access to OnDemand stuff.

TiVo's are unchanged and she is holding onto them to record local channels.

 

My mom lost a few channels on Comcast/Xfinity in Denver suburbs late last year.

Comcast has occasionally moved some channels to IPTV, and/or moved some channels to different tiers, and some channels (themselves) just shutdown. In most (all?) cases, those would have been announced in the paper bills (in the small print, the part most do not read).

In the last week she lost most of the channels and only gets the locals, ESPN, ESPN2, tbs, and CNBC. All other channels are V53, but if you look at the signal strength they are 90+.

Some of the Denver suburbs have been in various phases of being upgrade to X-Class service. That might be a factor (Comcast has indicated X-Class will, in many cases, require a IPTV TV service when fully deployed).

She called and they rolled a truck. Tech updated cables and such and said only solution was to get a cable box - XG2v2 in this case. Looks like she has 20 hours of cloud DVR service now. Plus access to OnDemand stuff.

TiVo's are unchanged and she is holding onto them to record local channels.

I do not trust a tech's understanding (if they had real engineering knowledge they would not be techs, and they would work (for example) at Comcast's engineering facilities in the Denver suburbs). Does the CableCARD still show as validated/authorized? There are numerous changes in the headend/infrastructure that can result in a CableCARD losing its validation, and one will need to contact Comcast to get the CableCARD revalidated (and if the location uses SA/Cisco CableCARD, there could be other issues). Also try using the words to the effect of "I don't receive all the channels in my package". There is a process to refresh that mapping in a CableCARD that those words often trigger for the CSR.

 

Hey, has anybody recently used the Comcast CableCard Activation web site and successfully moved a function CableCard to a new Tivo?

Welcome Page

 

I would love to know this also. I was gifted two functioning cablecards by a fellow TCF member (I'll leave anon at this time, but thanks!!). I need to activate them, but not sure how it works not being on my account.

I also was given an X1 by Comcast after the cablecard fiasco, and fear they may have removed any cablecard ability/functionality from my account when they added the X1.

 

I don't recall anyone reporting success using the web page but maybe no one has tried.

Website no longer works.

I just used it successfully about two weeks ago.
It may depend on what region you are in and what brand CableCARD they are using.

 

The other day I changed my TV plan on the Comcast website. During the checkout process it listed the 5 oldest cablecards in my account and after checkout these 5 still work.

I only have TV service with Comcast and currently use 5 cablecards with Tivos and HDHomeruns.

Going into this change I knew I would lose my extra cablecards beyond the 5 I mentioned above because during checkout the limit to active cards is 5. I actually only lost 4 of my extra cards because 1 of the extras was defective.

I've been hesitant to do this but I really don't need the extra cards anymore and 5 working cards is enough.

 

It has been almost 2+ weeks since I cancelled several premium channels on Comcast, but they still work on my Tivo. Usually the linear QAM channels stop working immediately on my Tivo. I did cancel the premiums like at 1am on a Sunday morning and I think at the time maybe they didn't deauthorize the channels on the backend that Tivo checks when tuning a channel.

The premiums are definitely cancelled and not on my account, and when I try to log into HBO or Starz apps with my Comcast credentials it doesn't work because I cancelled. They also don't work on Xfinity Stream website.

Has anyone else continued to get premium channels on their Tivo after cancelling them on their Comcast account?

 

To reply to my own post based on my recent experience, the Xfinity Reddit page (https://www.reddit.com/r/Comcast_Xfinity/) was my eventual ticket to being able to replace my Tivo and swap a working CableCard into it. It took persistence, but the trick was getting the right person there to unpair my working CableCard successfully. After they did that, the web-based user tool (https://cablecardactivation.xsp.comcast.net/) allowed me to pair that card to the new Tivo. So I'm good to go.

Note that my phone calls in the end were a total waste of time because even the most knowledgeable agent lacked the ability to unpair the CableCard.

 

To reply to my own post based on my recent experience, the Xfinity Reddit page (https://www.reddit.com/r/Comcast_Xfinity/) was my eventual ticket to being able to replace my Tivo and swap a working CableCard into it. It took persistence, but the trick was getting the right person there to unpair my working CableCard successfully. After they did that, the web-based user tool (https://cablecardactivation.xsp.comcast.net/) allowed me to pair that card to the new Tivo. So I'm good to go.

One nice feature of the automated activation page with Fios is the option to Activate or Re-Activate. I successfully used the Re-Activate option when I changed TiVos.

 

It looks like the new Minnesota Twins channel is IP only. Now, I'm really glad we downgraded from the Comcast Ultimate tier to save on the regional sports fee.

I guess that's another nail in the coffin for cablecards in my market since I imagine many subscribers want to watch and record their local baseball team.

I recently signed up for Directv Stream Choice Package again. They have a pretty good deal for 3 months at $89.99 with free HBO/Max, Sho/Paramount+, Starz, MGM+, Cinemax. It also includes Regional Sports and many channels that we got on the Comcast Ultimate tier.

We usually subscribe to about $50 worth of premium channels and More Sports and Entertainment with Comcast, but with DTVS we cancelled those premiums. We also downgraded from Comcast Ultimate to Popular to save about $30.

So I basically took that $80 saved at Comcast to use towards a DTVS sub. For now we also have Comcast Popular TV for about $85 a month with all fees/taxes. So about $200 a month for tv total across two services. That's still less than we used to pay for Comcast TV ultimate with Premiums and More Sports/Ent.

I would cancel Comcast tv but a couple family members need their Tivos.

 

It looks like the new Minnesota Twins channel is IP only.

It is not uncommon for new channels to be IPTV only (that has been happening for some years now). There are occasional exceptions (such as a new local OTA sub-channel which could need to be usable on the basic DTAs which are still out in the field which are linear QAM only), but the direction is clear.

 

I changed plans back in Jan when my two year contract was up. Even though the new plan had all he same features, it had a different name. Comcast told me they no longer were adding CC to any new plan even if I already have the CC in my TIVO

 

You don’t say??

https://www.tivocommunity.com/threads/what-will-people-do-if-and-when-cable-cards-are-no-longer-supported.595725/page-4?post_id=12962166#post-12962166

https://www.tivocommunity.com/threads/xfinity-is-out-of-the-tivo-world.595689/page-2?post_id=12958639#post-12958639

https://www.tivocommunity.com/threads/xfinity-tech-with-cable-card-hell-entire-conversation-recorded.594761/?post_id=12957318#post-12957318

https://www.tivocommunity.com/threads/xfinity-end-of-cable-card-support-any-info-thoughts-about-a-potential-shut-off-date-for-existing-cable-card-customers.595406/page-16?post_id=12955755#post-12955755

 

From Xfinity...

Hey, Mike, thanks for getting back to us. I realize you currently have a cable card for access to video services. Any package change we were to make would knock your cards offline and because cable cards have become end of life, you would not be able to reactivate them afterwards.

I'm thinking that's just an excuse to not let me change my plan.

 

I'm thinking that's just an excuse to not let me change my plan.

Perhaps. You can always change your plan and let us know if your lose your CableCARDs as a result.

The only reports of keeping CableCARDs I can recall is that one could add (probably drop, too, but that was not the report) an extra feature to an existing account, or renew one of the 2(maybe 1?) year promo discounts without any additional changes and were able to keep their CableCARD, as reportedly all the (recently updated) current plans (even if they have the same external names) reportedly have new (internal) codes which do not allow certain combinations of other capabilities (i.e. CableCARDs). As with all else, your particular existing plan may limit what can be done by the CSR (I know I once kept a legacy TV plan for a specific reason such that I could not change my HSI tier due to some plan combination). Those examples say nothing about what you may experience.

 

My cable card stopped working last week. After numerous calls and a few visits to the Comcast store, I had to switch to their dvr box. Sadly, they are the only cable and internet provider where I live.

 

You accepted the conversation results with who from Comcast/Xfinity? Were there any attempts to re-pair your current card? What TV market/zip code are you located in.

 

I’ve been having a small issue, annoying but problematic nonetheless.. pixelation and artifacts on my Bolt with CC on Xfinity/comcrap. I’ve pretty much confirmed it’s a signal or CARD based issue, since I CAN see similar pixleation on a 2nd Bolt with CC and same channels and channel numbers.. I’ve done compares. It’s LESS on the 2nd bolt, but some of the Issues appear at the same point in time on recordings.

Everything I was reading here - and there aren’t a lot of recent threads about this, but they say it could be CC that gets mucked up, and a remove and re-insert can better the situation. Some say device off, some say on is fine and sometimes preferred..

Here Is my concern and how it relates to this thread. What if I remove the card and re-insert it, isnt’ there a re-confirmation with the xfinity mother ship that occurs, and could that re-confirmation be DENIED by the Borg for some reason since even though the card is paired with the device AND with xfinity, it might APPEAR to be a re-setup and fail due to lack of authentication servers?

 

Everything I was reading here - and there aren’t a lot of recent threads about this, but they say it could be CC that gets mucked up, and a remove and re-insert can better the situation. Some say device off, some say on is fine and sometimes preferred..

Here Is my concern and how it relates to this thread. What if I remove the card and re-insert it, isnt’ there a re-confirmation with the xfinity mother ship that occurs, and could that re-confirmation be DENIED by the Borg for some reason since even though the card is paired with the device AND with xfinity, it might APPEAR to be a re-setup and fail due to lack of authentication servers?

To play it very safe, just power down the box before you reseat the card.

I do have to say, though, that I can't imagine the problem being caused by the card. It is essentially a binary device - it either decodes the passkey or it doesn't and you either get a picture or you don't. I would check every coax connection as far back to the pole as you can. Pixelation and artifacts are the result of insufficient bandwidth and dropped bits.

 

All the card does is authorize. It has no impact on picture quality.

If you are having pixelation it is not related to the card.

 

thanks.. yeah I’m going to try a splitter swap out first and maybe check the POE filter for integrity and quality. There was one in place when I moved to this new location, so I left it, but I have a higher quality one from my prior home. I’ll try those before any cardplay.

 

If you can, bypass any splitters and POE or other adapters, connect the incoming coax straight to the TiVo, see if that cleans things up. If so, add things back one at a time until the signal falls off a cliff. If not, It's likely the signal is reaching you the way you're seeing it, and they're gonna have to roll a truck to figure things out.

I'm on Spectrum, and a few years ago I was having the same slow but steady degradation of the images as you're seeing. Guy came out, looked at it, left, and returned an hour later saying he had to replace several devices on several poles that had allowed rain water in and were decayed. Picture was clean, and no more of those issues since.

 

Optimum pushed me off cc recently, I switched to fiber and price dropped 40%. I miss the Instant replay, this customers expectations are not met, though costs less. Had to switch to moca coax adapters, and after some fiddling it's going ok. Note optimum mandates ownership of 192.168.1.1 and the whole 192.168.1.0/24 subnet. If you don't use static DHCP mappings, all good. If you use DHCP, Move your home net to 192.168.2.0 ( or other). Optimum does not allow controls over your home network ( at this point?)?

 

Optimum pushed me off cc recently, I switched to fiber and price dropped 40%. Optimum does not allow controls over your home network (at this point)

Is that optimum fiber, or AT&T fiber, or some other supplier? As far as I know, AT&T Fiber allows you to modify their modem+router hardware to configure the thing as just a modem and you use your own router and do as you want in terms of subnets and IP ranges. Perhaps that's changed since the last time I checked.

 

Just in case this is useful info, I just used the Xfinity CableCard Activation web site mentioned above (https://cablecardactivation.xsp.comcast.net/) to re-pair a cablecard to a Roamio that I had to replace the hard drive on. I was dreading having to call into Comcast to get the card re-paired so it's awesome to find out that the website still works.

 

Do you know if the re-pair only works for a specific card? I have to re-pair a card, and I don't want to screw up my other working card/Roamio.

 

I lost all of my Cable TV channels yesterday... customer service says they turned off my cable card effective 5/31 and after talking with a few different reps there is no way to have it turned back on. Goodbye Tivo, so sad after all these years. I am not looking forward to the POS Xfinity DVR but seems that is my only choice...

(Xfinity account in Olympia, WA. Note that my son, and also a friend across town, both have their cards working as of today 6/1/2025 anyway. The Xfinity rep told me that their cards will "expire" as well but could not provide a date.)

 

The cable card just stopped working all of a sudden while watching tv? Did anything happen to the Tivo before the card stopped working? Did you change your tv plan online?

 

They cannot just terminate your service without prior notice. That should be obvious.

As stated above, contact the reps on Reddit. Whoever you spoke to on the phone was full of it and just didn’t want it didn’t know how to solve your issue.

In the meantime, do NOT take another plan with them or that will be your implicit agreement to terminate your card service.

 

They cannot just terminate your service without prior notice. That should be obvious.

As stated above, contact the reps on Reddit. Whoever you spoke to on the phone was full of it and just didn’t want it didn’t know how to solve your issue.

In the meantime, do NOT take another plan with them or that will be your implicit agreement to terminate your card service.

I'm not sure what I can do now, a tech from Xfinity is coming to my house in the next few hours, an appointment that was set up via the phone rep. Their "solution" to my issue was to come out and install their DVR and tuner. Originally they told me a week for the appointment, but then put a rush on it for today.

I will talk to the tech when he gets here and see what he says. There is no use calling phone support again as most of the agents have no idea what a cable card is, and they are hard to communicate with since they are usually out of India.

I am assuming in all of this that my CC did not just happen to fail. In looking at the CC screen on Tivo the card is shown and recognized, not sure what it would show if the card had indeed failed. In a past experience with a different Tivo I would get an error message when trying to access the CC screen.

 

I'm not sure how the reps on Reddit can help, are they able to log into my account and "fix" my CC issue? I really don't want to be without my TV channels all week...

yes, that’s exactly what they can do.

When the tech arrives to my house, should I push to see if he can re-activate my CC? And if he tells me "no way" can I trust him?

no, the tech will only care about giving you their DVR. He won’t know anything about CableCards. Send him away.

 

From your first post to Reddit, to a contact from one of their group is generally less than 30 minutes. A Monday maybe it more but they are very responsive.

 

Thanks for the info, I posted on Reddit a few minutes ago...

 

Can Reddit reps add CC's back to accounts? I thought that ability was removed system wide? Has anyone gotten a Reddit rep to actually do that? But it's free to ask so can't hurt I guess.


Looking on that sub seems to be hit or miss. These folks couldn't get it back up and runn

www.reddit.com/r/Comcast_Xfinity/comments/1kn0xwx/cable_cards_no_longer_available/msfbvl1

www.reddit.com/r/Comcast_Xfinity/comments/1jl7amh/update_old_plan_and_keep_cable_card_for_continued/mk7prrs

But this person says they did

www.reddit.com/r/Comcast_Xfinity/comments/1k75drs/i_moved_my_tivo_and_the_cable_card_got_unpaired/mqnx1al

 

My Edge went down, I bought another one, moved the cable card over. Nobody in the company could reactivate it. The "high level tech" said the web page he would use to do that no longer exists.

 

Either have them escalate or or reach out to them in their Reddit page.

 

My comments, while generally apply broadly, in this case were aimed the specific offers and service calls that the OP had received from Comcast.

They were making him an offer and had set a tech visit that would have - if he accepted - disabled his cablecard.

 

Several months ago, one of my cablecards started getting the V58 errors on all but local channels. Called comcast, they sent a signal several times. At one point, they tried un-pairing then re-pairing. It still didn’t work so they escalated. The next day, I used the website to send a signal & it started working. I got a call the day after that from the higher tier person & he said they hadn’t done anything with it. So while I don’t know for sure what actually fixed it, I think the unpairing/repairing then waiting awhile & sending another signal may have done it.

 

FYI: I’ve been using the Comcast/Xfinity online DVR App (it’s called Xfinity Stream) on my Apple TV to record the news and it’s not too bad.

 

IMHO any TiVo user who subscribes to Comcast video services should not view switching to the Xfinity Stream app as the end of the world. While nothing quite measures up to the TiVo experience, XS is a decent alternative with some distinct advantages (e.g., there's no HDD to fail or other hardware-related issues to deal with, and connecting away from the home network is largely trouble-free).

BTW, XS is not a DVR app per se but rather a streaming app that includes the feature of enabling the scheduling, recording and playback of content from the cloud.