So far the old Roamio Pro cable cards are still working here in the Silicon Valley area. 🤞

 

Also still working for me on my Bolt+ in Silicon Valley.

 

Do you not look at your bill each month?
All the stuff about CableCARD was posted with your Comcast bill months ago plus users on this forum have been posting about it.

 

I'm not sure if you're replying to me or not?

Nonetheless, no I don't read it, it's sent as an email. I'll guess less than 1% actually read it. But thanks to this forum, I know what was in it. I knew that cablecards were being phased out, and they would no longer issue new ones.

Nowhere in the bill does it say that Comcast is going to brick my existing cablecards due to a failed update. It only says they won't issue new ones. I had ZERO expectations that my existing cablecards would be borked by them.

So yeah, I'm pissed. They killed my cablecards. They haven't fixed it yet. And my two Roamios and foru Minis are worthless because Comcast sent out a failed update.

So "all the stuff about cablecard" you refer to, does it cover this?

 

When I cancelled Xfinity last month, I asked about returning the cable card. She told me to keep it because they are will be going away. I think if I were to sign up again with Xfinity (as a new customer after 90 days), the cable card will be useless.

Yes, there is no need to return the CableCARD. And you are correct that new customers will not be issued one.

I would have taken it to one of the stores and had it removed from my account with receipt from Comcast it was returned.
Otherwise you could be charged in the future with an unreturned equipment charge.

No, Comcast's current policy does not require accounting for unreturned CableCARDs. And any returned items will not be inventoried.

I returned the modem via their UPS connection. The Xfinity rep told me no need to return the card. To meet this is an indication that they are already phasing out the cards.

Comcast is indeed phasing out CableCARD support through attrition, which is certainly one reason why their policy does not require accountability for the CPE--added to the fact that the equipment is of such low value that it would not be cost-effective to involve inventorying.

 

Xfinity is no longer issuing or supporting new cable cards going forward as of 24OCT24 as I know you are all aware, however, they do and are continuing support for existing cable cards. My Scientific Atlanta in my Edge stopped working the last week of November. Comcast sent out a firmware update which rendered my cable card useless. The update was intended to allegedly make them work well into the future but some cards were locked by a timestamp glitch that caused the Unauthorized channel (V58) for some cable card subscribers. I have a Cisco Cable Card in a Bolt and it was unaffected by the firmware push that Comcast sent out. I got absolutely no where with Comcast and called several times attempting to get this issue resolved to my satisfaction. An X1 box was not an option I was willing to accept. After multiple roadblocks I went to fcc.gov and filed a complaint with the government since Comcast is still supporting those of us existing customers with Cable Cards. Within a few days, I received a call from Xfinity/Comcast Regulatory Escalation Department as a result of the FCC involvement. This Regulatory Department authorized Comcast to send me a Cisco Cable Card to replace my Scientific Atlanta Cable Card and then emailed me to request the HOSTID, MAC ADDRESS and Serial Number of the Cisco Cable Card. Then a day or so later, this Regulatory Department added this new Cable Card to my account and activated it and emailed me to let me know that it was all set. Then I went to one of my Mini's connected to my Edge and I now have reception. No more (V58) and a working Cable Card after 24OCT24.
I hope this helps anyone and everyone with Comcast that was affected by the firmware update pushed out in November or December experiencing this (V58) error and issue.

 

Edit: Thanks for sharing.

 

Update:
Since this was originally posted several people have tried & not one has received a new cablecard after filing a fcc complaint. Xfinty has been responding to the fcc complaints by offering an “upgrade” to the x1 box if they respond at all.
**

https://consumercomplaints.fcc.gov/hc/en-us/requests/new?ticket_form_id=33794

All credit goes to jcbetswa. I’m simply posting a link to what he suggested.

 

.

 

Comcast/xfinity in my Minneapolis Market is has officially informed customers via their monthly invoice that they will no longe support devices requiring cable cards after October 11, 2024. Those of us who are auto-pay paperless or don’t look at their bill may have missed that alert. I certainly did and only found out when one of my two remaining Romio Tivos stopped working after a supposed Comcast firmware update. After several hours on the phone with COMCAST and Tivo, which included obtaining a next generation cable card, which I had on the shelf, the box is still not working. My other TiVo works fine and has the same generation scientific Atlanta card. I have ordered a couple of cards off of eBay that are newer and we’ll see if they can be authorized. Frankly, I’m not sure that they’re even authorizing them anymore, even though they will go through the motions. I know that’s a cynical thought. Believe me I am mad enough since the service contract on the box that is now a doorstop has a lifetime service contract with TiVo. In fact, if it all seems possible, I believe that TiVo cares less about it than COMCAST or cable companies. That’s the level of support that I got from TiVo. And I find that very puzzling since it’s cutting into their business. I would think that there are enough people affected that it might warrant a class action suit but I’m not a lawyer. Just mad as hell and I don’t want to take it anymore. Thank God for YouTube TV, which doesn’t come close to the functionality, but it’s gonna have to do…at like in today’s world of paying more for less.

 

I encourage you to read this thread because everything you brought up has been discussed. This thread is long so I understand it’s easy to miss things.

Those eBay cards can not be activated unless you get really lucky. I would read jcbetswa post which is just a few up from you. Comcast could not help him so he filed a fcc complaint and Comcast had its regulatory department contact him and they sent him a free cablecard and activated it for him.

Your first step in fixing service is filing a fcc complaint. Once the regulatory department calls you hopefully they will help and if they offer to mail you a free cablecard I would take it or ask if they can activate one of the cards you purchased.

No promises the fcc complaint will help but that’s the best answer anyone has right now.

 

FCC Complaint Link:

https://consumercomplaints.fcc.gov/hc/en-us/requests/new?ticket_form_id=33794

All credit goes to jcbetswa. I’m simply posting a link to what he suggested.

FWIW, I'm in Houston and my older Roamio still has the v58 error on every channel. My Bolt has never stopped working perfectly. Both CableCards show active on Xfinity's card activation site.

Your situation sounds exactly like mine. Bolt with Cisco card working perfectly and Edge with Scientific Atlanta card not.
Please consider clicking the link that ungivenglory provided about and filing a complaint with the FCC. Regulatory Escalation with Comcast will be notified by the government of your complaint and will contact you to resolve. Please read my previous post from yesterday which lays out somewhat chronologically what my journey through this looked like. Good Luck to you and if you have any questions, I will try to help.
BTW, I was firm in my complaint to the FCC saying that Comcast was refusing to provide support for an existing cable card after sending out a firmware update and disabled my card. Comcast is supposed to continue support for existing cards, they just do not provide new support or ship out new cards to anyone wanting cable card going forward after 24OCT24. Even, Tier 1 Cable Card support will tell you that they do still support existing cable card if you ask them but then provide zero help other than to try to get you to downgrade to an X1 box.

 

Thank you ungivenglory for posting this link to report Comcast to the FCC. Very kind of you to make the effort to post this and this link points exactly to where I filed my complaint against Comcast to the FCC

 

I live in the SF Bay Area and am very appreciative of all the information provided here. I have two TiVos (a 10+year old Premiere XL4 and a much newer 4K Bolt) and so far have had no issues with service on the cable cards. I have lots of movie channels and I do recall when getting the service set up in my current apartment about 10 years ago, the tech had to find the right person/department to call to get everything working.

I'm about to move into a newer apartment/unit in the same complex where I live, I'm quite curious what will happen with my TiVos and their cable cards. BTW, I also have a couple X1 boxes on other televisions and although it is a functional DVR I don't like the interface and despise the noticeable pause whenever I click a button on the remote.

Due to the info on this pose, I now know NOT to accept whatever front-line customer service person I get telling me they don't support cable cards any more if the initial installation in my new apartment doesn't work. We'll see if another FCC complaint is required. They're really playing dirty by telling people they don't support cable cards, then becoming quite responsive when a customer gets serious and contacts an outside regulatory agency. I suppose that's par for the course with many large companies effectively operating as a monopoly in their market.

Thanks again for everyone's helpful information here!

 

I live in the SF Bay Area and am very appreciative of all the information provided here. I have two TiVos (a 10+year old Premiere XL4 and a much newer 4K Bolt) and so far have had no issues with service on the cable cards. I have lots of movie channels and I do recall when getting the service set up in my current apartment about 10 years ago, the tech had to find the right person/department to call to get everything working.

I'm about to move into a newer apartment/unit in the same complex where I live, I'm quite curious what will happen with my TiVos and their cable cards. BTW, I also have a couple X1 boxes on other televisions and although it is a functional DVR I don't like the interface and despise the noticeable pause whenever I click a button on the remote.

Due to the info on this pose, I now know NOT to accept whatever front-line customer service person I get telling me they don't support cable cards any more if the initial installation in my new apartment doesn't work. We'll see if another FCC complaint is required. They're really playing dirty by telling people they don't support cable cards, then becoming quite responsive when a customer gets serious and contacts an outside regulatory agency. I suppose that's par for the course with many large companies effectively operating as a monopoly in their market.

Thanks again for everyone's helpful information here!

I understand why they are helping people who lost cc service through no fault of their own when they file a fcc complaint but moving is an account change so if they helped you that would be interesting. I hope it works out for you.

Good luck.

 

So we are trying to assist a relative who fell into the V58 trap a week ago and the Xfinity rep they spoke with offered to make a re-authorize attempt but couldn't since the Cable Card Pairing screen on the Edge just lists "Information is not available". Is this the symptom of a failed update that bricked the card? They also asked if any other cards were on hand that they could attempt to pair but there weren't outside of the one on the account. Was this rep off base in making that offer since it doesn't jive with stated policy here of not pairing third party cards?

 

Firmware update was over a month ago so that would not cause an outage this past week.. Based on your description we know you need a new cc.

If you have a regular customer service rep offering you a new card take it and see if it helps. Based on your description of the issue that’s the first step. I also encourage you to read this thread. Just a couple posts above you a member has gone into detail on what he did to get a new cc (fcc complaint).

 

The Xfinity person apparently was in the pairing group and maybe thought additional cards were on the account. They didn't offer a new card. So when "Information not available" appears on the box setup screen the card is toast?

 

“If your TiVo says "information not available," it usually means there's a problem with your internet connection, the signal from your cable provider, or the program guide data itself; try checking your internet connection, restarting your TiVo device, and verifying your cable connections, and if the issue persists, contact your cable provider to check for any service outages or potential issues with your cable card setup”

If you troubleshooted everything then yes it’s the card most likely. If you are unable to get a new card or service restored through comcast then the best info we have on how to get a new cc is to file a complaint with the fcc that you have no service even though Comcast promised to support existing customers. No promises it will work.

Many people have the exact same issue. I encourage you to read the thread and in particular the most recent posts.

 

Just to update: my relatives filed an FCC complaint and the response from the Regulation group stated the failed firmware update only impacted Cisco and SA cards and not their Motorola one. The box is now furnishing info which they emailed back (Host ID, Data ID, S/N , Unit Address, etc.) and are awaiting response. The signal levels are 100% but the card lists as "not paired". The VAL = 10X01 and AUTH=XS and V58 error on every channel.

 

I'm not sure I have the energy to go through with a FCC complaint but maybe I'll try. At this point I'm ready to move on. In my opinion, Comcast's response to what was
(for them) a known issue (as I now understand it) was, if not negligent, completely disingenuous. I had Verizon (internet/fios/home phone) installed on 12/31 so I'm trying that out. Running into a problem with connecting the account to the app on firesticks but I'm sure I'll figure that out.

For now the remaining annoyance is the sunk cost in dead weight devices: 2 Edge, 1 Bolt, 1 Romeo, and 5 minis (2 vox?). One of which (an edge) was purchased last April. Comcast happily switched my old PKC cable card to the new device (from a dead Bolt) without saying, hey we should send you out a newer cable card. I haven't been following any development boards. Is there any ability at all to get these cable only devices to work in any non-cable card environment?

 

Is there any ability at all to get these cable only devices to work in any non-cable card environment?

No.

You said you switched to Fios - are you getting tv from them? If so, what service/hardware?

 

Good points re internet service. Comcast manages to not mess that up too often. The problem I see with DTV satellite is their client boxes need coax back to the LNB splitter and all my Tivo minis just have Cat5 ethernet. And my experience with cloud streaming (ESPN+ on Roku) is frustrating trying to skip around in the recording since the screen is blacked out with just a time bar to figure out where you are.

 

Dtv stream with Gemini is seemless. It feels like you are using a real dvr. Highly recommended. It’s not like those other streaming services. You would not run into any of the issues other stream services have. If you can not have TiVo or satellite this is by far the next best thing.

They do make it confusing at signup because they have dtv stream & dtv for internet. If you ever decide to try be sure to signup at www.directvstream.com. You do not rent the Gemini if you do not want a contract. You would purchase it from Walmart or eBay. They cost around 40 dollars.

 

This official response has been around but I have not seen it posted here. Hopefully it helps anyone new to this issue.

Official Response From Xfinity Regarding Cablecards:

“We sent out a statement that we will no longer be supporting CableCards. The best response/answer I could find in our documentation is that customers will only be affected if they encounter an Xfinity TV service issue caused by a CableCARD problem. That could be when the new service codes are applied or when a random update happens sometime in the future. It is pretty vague and I wish I could offer more information other than if it's not broke it will work but we won't fix it if it doesn't work.”

 

This official response has been around but I have not seen it posted here. Hopefully it helps anyone new to this issue.

Official Response From Xfinity Regarding Cablecards:

“We sent out a statement that we will no longer be supporting CableCards…customers will only be affected if they encounter an Xfinity TV service issue caused by a CableCARD problem. That could be when the new service codes are applied or when a random update happens sometime in the future…if it's not broke it will work but we won't fix it if it doesn't work.”

That was a quote from an official Comcast employee???

 

They want out of the cc business asap. They do not care about existing customers.

 

They want out of the cc business asap.

Then they should have the courage to just pick a date.

This “it works until it doesn’t, even if it’s our fault” is pure BS.

 

Am I the only one who did not realize they knew exactly when the cards would stop working? This was written 2 years ago.

https://www.lightreading.com/cable-technology/time-warp-could-cause-millions-of-old-powerkey-set-tops-to-go-on-the-blink

Then in October 2024 someone wrote “I’m pretty sure this will be moot, as the CableCard date-rollover bug will hit in November, and unless a provider pays for the fix, the CableCard will be toast.”

 

Yes, this was discussed here, that article has been shared many times.

Comcast waited until the last possible minute to try and patch the bug via firmware, and then even botched that plan.

That, coupled with their perfectly timed decision to decide to no longer supply cards, was the perfect storm.

 

…

 

Has anyone else tried the route of filing a FCC complaint? Looks like some have had success with that. I followed some of the earlier suggestions in this thread and filed a complaint Dec 26. I got email response from FCC that the complaint was forwarded to Xfinity but I haven't heard anything since that time. Even accounting for the holidays it has been almost 2 weeks.

 

I filed my FCC complaint today. Thanks to all of you who detailed the process.

I'm waiting by my phone...

 

I posted this in another forum. My contract with Comcast ends next week. I called to see what new plans were available. First thing I found out is they are not giving cable cards to either new or existing customers. I asked about having a card already in my TIVO. I was told if I change plans the card will be deactivated. If I keep the plan I have now the card will stay activated. How ever, to extend my plan will cost an additional $50 a month. Raising it to $300 for TV, internet and land line. I can't afford that just to keep my TIVO. So it looks like I will be dropping comcast TV and start streaming. I guess I will try to sell my Edge with life time and a mini, since I won't be using it any more.

 

The 50$ is the promotional price vs menu pricing? I expect that is going to be an issue with many Xfinity customers in the near future.

 

One person received a new cablecard one month ago after he filed an fcc complaint so he shared his story. After that some members including myself encouraged members to file an fcc complaint with no promises.

Everyone who has filed an fcc complaint since that one member has been told no new cablecards for any reason. They will thank you for being a great customer & offer you an “upgrade” to the xumo box if they respond.

If your cablecard no longer works xfinty will not replace it. It’s time to move on. If xumo will not work for you then it’s time to cancel your service.

 

One person received a new cablecard one month ago after he filed an fcc complaint so he shared his story. After that some members including me encouraged members to file an fcc complaint but we stressed no promises.

Everyone who has filed a fcc complaint since that one member has been told no new cablecards for any reason. They will just offer you an “upgrade” to the xumo box when they respond. So filing an fcc complaint is not going to help.

If your cablecard no longer works xfinty will not replace it. It’s time to move on. If xumo will not work for you then it’s time to cancel your service.

I've posted this previously in a couple of threads so I apologize in advance but .... Comcast grew by buying up smaller cable companies. They've always had a patchwork of systems and capabilities across their business area.

Would it be at all useful to request folks to mention in what geographical area they are situated so as to give folks having CC problems some sense of whether other people in their specific area have met resistance or gotten a contact as a result of an FCC complaint. I'm clutching at straws, in the (admittedly faint) hope that we realize not every area of Comcast service is ditching CC support right now?

We're located on the east side of Seattle, in King County, and so far (touch wood) have not had any problem with our CC. We did have a series of V58 blips 3-4 weeks ago but other than that nothing. Well, not nothing. A big annoying price increase, sigh.

 

I rec'd a call today from Comcast. He was calling because of my FCC complaint. He explained the problem, why they tried the update, why some failed, yada yada. He said he talked to some engineers just before my call, and they were going to try to perform a remote reset on my cable cards. I asked him the odds of that working, and he didn't know, but said it's the first step. He also said he's going to be in a meeting later today and is going to ask if two cable cards can be sent to me. He made it VERY clear that their cable card support is basically dead, but that I was a good customer and he wanted to see if he could help.

He said he will call back as soon as he has some info to pass on.

🤞 🤞 🤞

 

They will not be able to help. It’s been proven to be a waste of time. They gave plenty of notice that they would not issue new cards for any reason & have been consistent in that message. That said nothing wrong with asking. Good luck.

 

This is not anything important. Seems like they are in the process of removing or “retiring” cablecard related things from their website.

What is a CableCARD?
This article will be retired on January 31, 2025. For information on CableCARDs, see how to use a CableCARD instead of a TV Box.

Use a CableCARD instead of a TV Box

Learn about CableCARDs.

www.xfinity.com

 

This is not anything important. Seems like they are in the process of removing or “retiring” cablecard related things on their website.

Good find, thx for posting

 

My contract with Comcast is ending and I called to see about extending it. They said the package I now have is no longer offered. Since they are not offering cable cards any longer, The result of having to get a new plan they have disabled my cable card and will not reactivate it. So My TIVO is now a brick.

 

Your 'contract' might be ending but I don't believe your understanding of what/will or should happen 'unless' you choose to change your hardware or programming when the contract ends. You need to be sure you and the CSR actually understand one another. Do a 'walk in' at a Company Xfinity Store or reach out to the Reddit group maybe.