[cwoody222]

If it can’t find any channels, the card isn’t properly paired.

 

[DerekSF]

With Comcast you can change internet plan just do not change anything on TV side.
I just changed to one of the new internet plans to get the unlimited data and my Tivo still works.

I've been wanting to do this, but when I go to change the internet plan online, it's showing the unchanged Popular TV w/ Cablecard as $45 more than on my current bill in the total at the bottom, so I've been afraid to risk it.

 

[tivoboy]

I've been wanting to do this, but when I go to change the internet plan online, it's showing the unchanged Popular TV w/ Cablecard as $45 more than on my current bill in the total at the bottom, so I've been afraid to risk it.

Do you have a current discount on your combined plan. That is most likely being zeroed out with any change it just not flowing through to the new bill proposal

 

[KevTech]

I've been wanting to do this, but when I go to change the internet plan online, it's showing the unchanged Popular TV w/ Cablecard as $45 more than on my current bill in the total at the bottom, so I've been afraid to risk it.

To see current prices you can look at the rate card.

 

[WVZR1]

The new 'rate card' for Internet shows the new speeds, unlimited data and Xfinity Gateway included. Footnotes mention Modem/Gateway fees except when combined with Internet. What happens when a user's contract who supplies their own modem/gateway & router expires or requires renewal? I'm currently on 600 Mbps which isn't on the 'rate card' any longer and I supply my own modem & router. What can I expect?

 

[CommunityMember]

I've been wanting to do this, but when I go to change the internet plan online, it's showing the unchanged Popular TV w/ Cablecard as $45 more than on my current bill in the total at the bottom, so I've been afraid to risk it.

While specific individuals, on specific current plans, may have the online change process work for them, for many (especially if they have what are now legacy plans (and for those with a CableCARD you are on a legacy plan (even if the name is the same, the internal billing codes are different)), or have various promo discounts), the online internet planner tends to zero out one/more options or convert you to a current plan. To do what you want (just change Internet speeds), you will probably need to walk into a store, call, or chat, or use social media, to make the change (and then check, and double check, before you agree that the only thing changing is your Internet plan. Personally, I have never been able to use the online change process (it always wants to change my service in some way which I do not consider an improvement).

 

[KevTech]

To do what you want (just change Internet speeds), you will probably need to walk into a store, call, or chat, or use social media, to make the change (and then check, and double check, before you agree that the only thing changing is your Internet plan.

Incorrect information.

I changed my internet plan online without affecting TV side since I use a CC.
The promo for my TV side remains in affect.

 

[CommunityMember]

The new 'rate card' for Internet shows the new speeds, unlimited data and Xfinity Gateway included. Footnotes mention Modem/Gateway fees except when combined with Internet. What happens when a user's contract who supplies their own modem/gateway & router expires or requires renewal? I'm currently on 600 Mbps which isn't on the 'rate card' any longer and I supply my own modem & router. What can I expect?

In most cases you can keep your existing contract tier/speeds at the then current pricing (in the case where you are a 1-2 year promo, that promo would probably disappear). Even wirh the new offerings of a modem/router being included, you can continue to use your existing modem/router, however, as project Genesis (and the follow-on X-Class) continues to roll out, you may find that your modem does not get your tier speeds, unless (only for project Genesis) your modem in on the next-gen list (and only a few are). To this point, no modem manufacturer has confirmed they intend to, or have, submitted any of their modems to the COAM (Customer Owned and Managed) certification process (to Kyrio (a third party Comcast uses for validation/certification)) for X-Class speeds, so if you want those, you have to use Comcast's modem (they do have a standalone router) and/or modem/router.

As with my other response, this non-common situation[0] will likely require you to walk into a store, call, chat, or use social media to make the change(s) to your satisfaction (no online change will likely do what you want).

[0] Most people use Comcast's modem/router, and most peole use Comcast's X1 boxes for TV. The 1% are not dealt with by the online wizard ordering process.

 

[KevTech]

I'm currently on 600 Mbps which isn't on the 'rate card' any longer and I supply my own modem & router. What can I expect?

All of the new plans are unlimited data using your own equipment or using Comcast equipment.

 

[CommunityMember]

Incorrect information.

I changed my internet plan online without affecting TV side since I use a CC.

I stated (in the first sentence if you need a reference), that there are specific individuals and existing plans for which it can work. That does not mean it will work for everyone. I have tried for three clients (and am working with a fourth). It worked for none of them (while walking into the store was easy).

I am glad it worked for you. Can you explain how this person was unable to get the same results as you since you claim it just always works (and you are claiming that it should work for everyone)?

 

[KevTech]

I stated (in the first sentence if you need a reference), that there are specific individuals and existing plans for which it can work. That does not mean it will work for everyone. I have tried for three clients (and am working with a fourth). It worked for none of them (while walking into the store was easy).

And yet it has worked for all ten of my relatives.
Guess some know how to do it and some do not.

 

[KevTech]

Do not assume the five year plans are the best deal.
For me any of the five years plans would only give me 20-30 dollar a month discount.
The one year plan gave me the biggest discount of 60 dollars a month off normal price.

 

[chiguy50]

In most cases you can keep your existing contract tier/speeds at the then current pricing (in the case where you are a 1-2 year promo, that promo would probably disappear). Even wirh the new offerings of a modem/router being included, you can continue to use your existing modem/router, however, as project Genesis (and the follow-on X-Class) continues to roll out, you may find that your modem does not get your tier speeds, unless (only for project Genesis) your modem in on the next-gen list (and only a few are). To this point, no modem manufacturer has confirmed they intend to, or have, submitted any of their modems to the COAM (Customer Owned and Managed) certification process (to Kyrio (a third party Comcast uses for validation/certification)) for X-Class speeds, so if you want those, you have to use Comcast's modem (they do have a standalone router) and/or modem/router.

I'm using my own third-party modem and router. Back in March I cancelled my residential speed tier upgrade from 600Mbps (on my HOA's bulk-service contract) to 800Mbps, for which I was being charged $10 p.m. Five months later, not having rebooted my modem in the interim, I am still getting ca. 950Mbps (800 + 20% overprovisioning) download over ethernet even though my billing now shows "Internet: Download as fast as 600 Mbps." Chalk it up to just one more advantage of using one's own gear.

Of course, if I were to swap out my modem for the XB8 that I have been keeping on the shelf, I would presumably see my upload speeds increase from the current 42Mbps to something in the neighborhood of 150Mbps.

 

[morac]

I'm using my own third-party modem and router. Back in March I cancelled my residential speed tier upgrade from 600Mbps (on my HOA's bulk-service contract) to 800Mbps, for which I was being charged $10 p.m. Five months later, not having rebooted my modem in the interim, I am still getting ca. 950Mbps (800 + 20% overprovisioning) download over ethernet even though my billing now shows "Internet: Download as fast as 600 Mbps." Chalk it up to just one more advantage of using one's own gear.

Of course, if I were to swap out my modem for the XB8 that I have been keeping on the shelf, I would presumably see my upload speeds increase from the current 42Mbps to something in the neighborhood of 150Mbps.

That actually sounds like someone goofed as anytime I’ve changed my Internet speed in the last few years, Comcast has rebooted my modem, which I own.

 

[CommunityMember]

And yet it has worked for all ten of my relatives.
Guess some know how to do it and some do not.

So, are you willing to commit to doing that for everyone across the entire country on your dime (do, or do not, there is no pontificate)? Please post your full contact information, so I can point everyone to your full contact information (legal name, address, email, phone number) to be the intermediary to guarantee success.

 

[Kurs0010]

My sister's Roamio died (blinking green light = possible motherboard issue). So I bought a lifetime Bolt locally. The online cableCARD activation page would not work ... it returns "We're sorry - an error has occurred. Your CableCARD was not paired with your device." Calling into Xfinity and their overseas support is useless. But the Comcast_Xfinity support on reddit is helpful and they sent the cableCARD activation signal. Unfortunately the TiVo isn't able to find any channels. This is more venting than anything but if there's any suggestions on things to try, I'd appreciate it. I just followed up with Comcast_Xfinity on reddit to see if they have any other suggestion to get the cableCARD paired and am awaiting to hear back.

Ask them to keep trying to send a signal - it took several times on their end (comcast reddit) for me. I also had the error message, but according to comcast reddit, it WAS paired! So it might just be several attempts to send the signal. Don't give up!

 

[KevTech]

So, are you willing to commit to doing that for everyone across the entire country on your dime (do, or do not, there is no pontificate)? Please post your full contact information, so I can point everyone to your full contact information (legal name, address, email, phone number) to be the intermediary to guarantee success.

Why would I post personal information?

All of my relatives did it by themselves with no help from me.

 

[waterchange]

Ask them to keep trying to send a signal - it took several times on their end (comcast reddit) for me. I also had the error message, but according to comcast reddit, it WAS paired! So it might just be several attempts to send the signal. Don't give up!

Sadly my sister's cablecard never got paired with the replacement TiVo. Comcast reddit support did try pairing it a few times with me, even passing the case on to the advanced support team. I had her follow-up herself and sadly I found out that the cablecard is off her account, replaced by an X1 so there's nothing that can be done now. I fortunately requested a spare cablecard for myself when I found out they were being phased out. And Comcast reddit support was pretty amazing in getting this replacement TiVo paired to my spare cablecard. So although I only need one of them, I now have two working, paired lifetime Bolts.

 

[Kurs0010]

Sadly my sister's cablecard never got paired with the replacement TiVo. Comcast reddit support did try pairing it a few times with me, even passing the case on to the advanced support team. I had her follow-up herself and sadly I found out that the cablecard is off her account, replaced by an X1 so there's nothing that can be done now. I fortunately requested a spare cablecard for myself when I found out they were being phased out. And Comcast reddit support was pretty amazing in getting this replacement TiVo paired to my spare cablecard. So although I only need one of them, I now have two working, paired lifetime Bolts.

Aww sorry for your sister's loss. But I'm glad to hear you have two successful paired bolts! I agree the reddit staff is awesome -- and am convinced the "advanced team" is actually just the sales dept pretending to help while trying to convert people to the X1!

 

[Tennberg]

I was previously on the Super+ More package - TV with a Motorola CableCARD paired to a TiVo Edge, Gigabit internet with my own Arris SB8200, and home phone. Even though I didn't need a home phone number, this setup was the best value at the time. The Comcast-provided TG1682G telephony modem was never hooked up and sat in a box.

Wanting to drop the home phone, upgrade to a higher-tier internet, and potentially change the TV side as well, I reached out to Comcast a couple weeks ago through their Reddit presence. I didn't want to have to explain both my current and desired setup to either a phone rep or a store rep.

I posted on their subreddit, noting that I was interested in switching my setup only if I could keep using the CableCARD. Most of the mods that assisted me assured me that the card would keep working. There was one mod who said that if he sent a signal to do the switch and the card stopped working, there was nothing he could do. I dropped the home phone portion, along with the Comcast telephony modem. I switched the TV portion to the Ultimate tier with a couple add-on channels and switched the internet portion to the Gigabit X2 tier (with unlimited data) using a new Arris S34 modem I purchased. There's a 5-year promo discount for the internet and a tv/internet bundle discount.

The switch went fairly smoothly. There were no issues with the TV portion. The CableCARD remained paired and I'm getting all the channels I should be getting (minus those that require their box, though I can watch those through the Stream app). As for the internet portion, there was a period when their telephony modem and both Arris modems were listed as active devices on my account. Their Reddit team resolved that quickly.

I am fairly confident that this is the last time I can make any significant service changes without it affecting the CableCARD. By the time I want to make a change, I assume Comcast will have either deactivated any remaining cards or my TiVo Edge will have stopped working.