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Discussion Starter · #1 ·
I know, a bit of a leading topic subject, but it's an honest statement. First, let me qualify this by saying that the b2 update solved all of the pixelation issues I had with my TiVo HD (with Motorola M-Card).

But, the point of the post and for the countless others out there who have the SA cards and no relief on the pixelation issue -- and many of those others who are rapidly approaching their 30-day return window... does everyone remember what Microsoft did last fall for Xbox 360?

Microsoft Extends Xbox 360 Warranty to One Year

Because of all the overheating (I think) issues that customers were having with Xbox 360, they extended the warranty to a year *and* made it retroactive so customers could be reimbursed for repairs for which they may have already paid.

For this pixelation issues, why couldn't TiVo do something very similar? Extend that 30-day return window for TiVo HD to 90 days or some longer period to give the more patient users some comfort and satisfaction. I know some folks have just had enough and are returning it regardless, but others may be willing to give TiVo some more time, provided TiVo's willing to demonstrate their commitment to fixing the issue in a timely fashion by extending the return window.

C'mon TiVo, how about it? Seems like the right thing to do to me...
 

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Discussion Starter · #6 ·

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Discussion Starter · #9 ·
I understand, but I'm just saying that asking for an extension hasn't been successful for everyone and it shouldn't be something that a customer should hope to get lucky with the right CSR handling the request -- instead, it would be a positive move to have TiVo publicly state that they're extending the return window.

I too have had my issue completely fixed, so I don't have an issue myself. Only suggesting that I think it would be good PR from a customer service standpoint -- of course that has to be weighed against the negative PR of admitting an issue, but the damage there may already be done. I have mixed feelings on Microsoft, but I saw what they did with Xbox 360 and the warranty as nothing but positive from the customer service perspective. And in the case of TiVo, there isn't nearly the financial impact or writeoff that would need to be made as Microsoft had saying they had a H/W fix to do to all these Xboxes. This is just a software fix that they have to do anyway and they're just saying that they'll give people a little extra time to return it, no questions asked, while they fix this acknowledged issue.
 
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