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I've got the same issue. I have an HR10 that is acting funky right now. I have the protection plan. But I also have the new dish already. If I call when/if the HR10 dies, will they just mail me a new one or will an installer have to come out to do a 3 minute job? When this happened two years ago they just mailed me one and I mailed the broken one back to them.
 
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