Here is a question... If you "own" your HR10-250, and paid $999 for it like I did, when you contact DTV, and say your HR10-250 is "acting up" will the HR20 they send you be a "leased" or "owned" unit??
Then the next question is, do they "ship" it or does the "directv repair guy" drop it off at the door?
Then the next question is, do they "ship" it or does the "directv repair guy" drop it off at the door?