I'm in the same situation you are except 3LNB dish. Called D* on 8-18 and they scheduled a service call for tomorrow PM instead of sending a replacement unit. I will post the outcome.Vuce said:I've got the same issue. I have an HR10 that is acting funky right now. I have the protection plan. But I also have the new dish already. If I call when/if the HR10 dies, will they just mail me a new one or will an installer have to come out to do a 3 minute job? When this happened two years ago they just mailed me one and I mailed the broken one back to them.