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I just used my Protection Plan to have my dead HR!0-250 replaced, however the Protection Plan people were unable to tell me what they would replace it with. Do you think they'll replace it with an HR10-250 or an HR20-700?
You will get a hr20-100 or a hr20-700, after it is installed you can call and request a new dish. Make sure they do not increase your commitment when you activate the replacement HR20. Units replaced under the Protection Plan are not supposed to add to the commitment.newsshooterderek said:I just used my Protection Plan to have my dead HR!0-250 replaced, however the Protection Plan people were unable to tell me what they would replace it with. Do you think they'll replace it with an HR10-250 or an HR20-700?
so will they give you a free dish and the necessary switch too? I wouldnt mind if my tivo 'broke' and they gave me a refurb hr20 for free in place of it as long as i got free dish install and m/s too.sjberra said:You will get a hr20-100 or a hr20-700, after it is installed you can call and request a new dish. Make sure they do not increase your commitment when you activate the replacement HR20. Units replaced under the Protection Plan are not supposed to add to the commitment.
Not necessarily. If you have the regulatory two cables going to your DVR, then no new multiswitch should be needed. You will, however, need the BBCs (usually included in the box) to receive some of the new channels coming online later.newsposter said:so will they give you a free dish and the necessary switch too? I wouldnt mind if my tivo 'broke' and they gave me a refurb hr20 for free in place of it as long as i got free dish install and m/s too.
the new dvr needs the new switch right?
The new dish has a built in M/S but if you need more than the 4 outputs then you would need a new M/S as well to see the new birds.newsposter said:ok cool, for some reason i thought you needed the new switch to see the new birds
Not only that but you could then "fix" and activate your HR10 and have both.newsposter said:so will they give you a free dish and the necessary switch too? I wouldnt mind if my tivo 'broke' and they gave me a refurb hr20 for free in place of it as long as i got free dish install and m/s too.
the new dvr needs the new switch right?
I'm in the same situation you are except 3LNB dish. Called D* on 8-18 and they scheduled a service call for tomorrow PM instead of sending a replacement unit. I will post the outcome.Vuce said:I've got the same issue. I have an HR10 that is acting funky right now. I have the protection plan. But I also have the new dish already. If I call when/if the HR10 dies, will they just mail me a new one or will an installer have to come out to do a 3 minute job? When this happened two years ago they just mailed me one and I mailed the broken one back to them.
They are pretty much identical. The different number denotes manufacturer and updates have different codes, but function-wise, they are the same.newsshooterderek said:Well, I already have another HR20-700 hooked up, so I'm good with dish and all. What's the difference between the HR20-100 and the HR20-700? I would hope they would replace an HD DVR with another HD DVR.
the fed-ex'd mine and told me I did not have to return the HR10, was supposed to have a new dish installed last saturday but the "installer up and quit without mentioning it to anyone" - they are due out on 9/1 between 8 and 12 againVuce said:I've got the same issue. I have an HR10 that is acting funky right now. I have the protection plan. But I also have the new dish already. If I call when/if the HR10 dies, will they just mail me a new one or will an installer have to come out to do a 3 minute job? When this happened two years ago they just mailed me one and I mailed the broken one back to them.
please do, no way would i want them to come out and take my hdtivo. But i wouldnt mind if they gave me a free dishhenryld said:I'm in the same situation you are except 3LNB dish. Called D* on 8-18 and they scheduled a service call for tomorrow PM instead of sending a replacement unit. I will post the outcome.
It will be an HR20 but they'll let you keep your HR10-250.newsshooterderek said:I just used my Protection Plan to have my dead HR!0-250 replaced, however the Protection Plan people were unable to tell me what they would replace it with. Do you think they'll replace it with an HR10-250 or an HR20-700?