Wide Open West - Digital Transport Adapter install ?

36356 Views 48 Replies 12 Participants Last post by fabianro, Nov 10, 2011

debinoh

Discussion Starter · Mar 27, 2011

Hello,

I live in Ohio and have Wide Open West cable. Recently they have sent a digital adapter installation kit because they are going all digital. I do not have a cable box. I am having major problems installing this adapter to my tv via my Tivo (I have Tivo series 2). I just ordered the IR control cable from Tivo because I am under the impression that I have to have it to install this adapter. Wide Open West sent out their own remote and I have to use that one instead of the nice one I use (which I don't want to). Anyways, I have tried everything possible to install this adapter by the instructions WOW sent plus the information from Tivo to get my tv working. Can anyone help? If I can't do this by myself, I am going to have to call WOW and they will come to my house for like $39.95 for them to install it. I just wish they would keep the cable channels like they are. Always seems that when everything is working fine, then the cable companies (talking about WOW here) changes things. I am so annoyed.

Thanks so much,
Debbie

1 - 20 of 49 Posts

gastrof

· #2 · Mar 27, 2011

Most people can get a DTA working on their own, but to get it going with a TiVo YOU HAVE TO HAVE THE IR BLASTER CABLE.

Until you do, your TiVo has no way to control the channel changes on the box.

My suggestion is that you get the DTA working with the TV itself, no TiVo involved. You should be able to do this on your own, and the cable company should be able to tell you how over the phone.

When you get an IR blaster cable, you can set it up with your TiVo, using the instructions in the TiVo owners' manual. You do indeed have a cable box, because that's what a DTA is, so install it accordingly.

debinoh

Discussion Starter · #3 · Mar 27, 2011

Is the IR blaster cable the same as the IR control cable?

nrc

· #4 · Mar 27, 2011

debinoh said:
Is the IR blaster cable the same as the IR control cable?

Yes. Once you get the cable, arrange the little LEDs on the cable to point at the front of your DTA box. Make sure you go through your TiVo settings and set it to control that model of digital controller. Then you should be able to continue using your TiVo remote and TiVo will change the channels on the DTA as needed.

debinoh

Discussion Starter · #5 · Mar 27, 2011

nrc said:
Yes. Once you get the cable, arrange the little LEDs on the cable to point at the front of your DTA box. Make sure you go through your TiVo settings and set it to control that model of digital controller. Then you should be able to continue using your TiVo remote and TiVo will change the channels on the DTA as needed.

Sorry, I am so new to all of this. Where in "settings" on Tivo screen do I set it to control the model of my digital controller? Thanks...

nrc

· #6 · Mar 27, 2011

You'll need to go back through guided setup. Go to TiVo Central > Messages & Settings > Restart or Reset System > Repeat Guided Setup. Do this once you have your DTA setup with your IR control cable.

debinoh

Discussion Starter · #7 · Mar 27, 2011

nrc said:
You'll need to go back through guided setup. Go to TiVo Central > Messages & Settings > Restart or Reset System > Repeat Guided Setup. Do this once you have your DTA setup with your IR control cable.

Ok, I will try that. Thanks so much.

jrm01

· #8 · Mar 27, 2011

Check this for complete instructions:

http://support.tivo.com/app/answers/detail/a_id/1277/kw/dta

debinoh

Discussion Starter · #9 · Mar 27, 2011

jrm01 said:
Check this for complete instructions:

Thanks for the link jrm01. It's funny, I did print out those steps to connect the digital adapter to Tivo and I never finished the last step (which is to go into settings on my Tivo). I will try it tomorrow to see if it works. Thanks so much.

ggieseke

· #10 · Mar 27, 2011

You don't have to go back through the full Guided Setup. Just redo the Settings - Channels - Channel Changing portion of it from Messages & Settings.

debinoh

Discussion Starter · #11 · Mar 27, 2011

Do I have to set up an IR code within Tivo guided setup? And if I do, how do I find out the code. I called WOW and they gave me a 5 digit code and I am thinking that is the one, but when I use it, Tivo won't change the channels when it tries to pick up my cable stations through the digital adapter.

gastrof

· #12 · Mar 28, 2011

With my Series 1, identifying the cable provider and the box was done by choosing from a list. Do you not have a list in setting up your Series 2?

Chips N Guac

· #13 · Mar 28, 2011

This was just posted on the WOW! Facebook page. If your TV has a built in digital tuner you wont need the DTA. If it does not, then you will still need it.

I have an official update as it relates to our digital transition and Digital Tuner TVs. We have a new solution in place.

For our customers in Columbus, Illinois, Michigan or Indiana, you DO NOT need to connect a digital adapter to any digital tuner TV. Just leave those TV sets as is and you'll continue to receive your Basic lineup without interruption.

For our Cleveland customers, we should have a solution in place for you in the next couple of weeks. Please send me an email at [email protected] with the name and phone number on your account. As soon as I receive confirmation that the new solution is in place, I will make sure you are notified.

Thanks again for coming to our Facebook page and voicing your feedback.

gastrof

· #14 · Mar 28, 2011

Chips N Guac said:
This was just posted on the WOW! Facebook page. If your TV has a built in digital tuner you wont need the DTA. If it does not, then you will still need it.

Do you understand this is a TiVo forum and the OP needs to get their TiVo working with the digital cable box? Do you understand that a TV with a digital tuner is of absolutely no help to a TiVo that lacks one?

Chips N Guac

· #15 · Mar 28, 2011

Yes I understand that. I have a TiVo S3 HD and a TiVo Premiere. I guess I was just excited after seeing the post from WOW about not needing the boxes I jumped the gun and posted it not remembering the OP's TiVo does not have a digital tuner built in. Excusez-moi

debinoh

Discussion Starter · #16 · Mar 28, 2011

gastrof said:
With my Series 1, identifying the cable provider and the box was done by choosing from a list. Do you not have a list in setting up your Series 2?

Yes, I do have the list on the screen for my Tivo. I had to call WOW and ask them what brand the digital adapter is. They said Evolution. I checked that one and got to the point where Tivo was trying to change the channels within the digitial adapter but it wouldn't. I still can't figure out what I did wrong. I am having a family member come over and try. They know a little bit more about this transition than I do and are better at connecting this stuff.

debinoh

Discussion Starter · #17 · Mar 28, 2011

So then the IR code has nothing to do with setting these cable channels up with my Tivo? I don't necessarily have to have one entered in the Tivo system?

debinoh

Discussion Starter · #18 · Mar 28, 2011

Chips N Guac said:
This was just posted on the WOW! Facebook page. If your TV has a built in digital tuner you wont need the DTA. If it does not, then you will still need it.

Unfortunately, I don't have a tv that has a built in digital tuner. So that doesn't help, but thanks anyways.

shwru980r

· #19 · Mar 29, 2011

debinoh said:
So then the IR code has nothing to do with setting these cable channels up with my Tivo? I don't necessarily have to have one entered in the Tivo system?

When you select your cable provider and the correct cable box, the Tivo will be programmed with he correct IR codes. The Tivo will go through a series of channel changing tests to make sure you can change channels on the cable box.

HomeUser

· #20 · Apr 1, 2011

New WOW customer here, WOW supplied me the Cisco DTA50 after searching I discovered the the Cisco DTA is not currently supported with Series 2 TiVO's. Tomorrow WOW is exchanging the Cisco with the Evolution DTA I hope that one is supported by TiVo having it in the list is a good sign.

debinoh did you get your Evolution working?

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