I'm having loads of trouble trying to get actual telephone support...
To condense as best as possible...
LOVE my Tivo, so bought Tivo & 1 yr. gift sub for parents for Christmas. Parents loved it, called for lifetime service. 1st rep goofed everything up by cancelling gift sub instead of just transferring lifetime to new card and billing the difference. 2 calls of 1+ hours each from Dad and I get the call to help. 4 calls of 1+ hours each from me and I'm at a loss. Bottom line: Service is disconnected for the 2nd time this morning (was supposed to be on temporary service until 1-7-06). Hold times at customer support make it virtually impossible to call from mobile phone or work.
I know that this could have all been done online in 5 minutes, but parents do not have internet access.
I have case numbers, service numbers, everything I should need to be able to get this resolved... but so far no resolution. Can anyone give advice for who to contact from here or how to proceed? Mom was in tears on the phone this morning when she called to tell me that service had been disconnected (yet) again.
Thanks in advance for any direction or advice anyone can provide...
To condense as best as possible...
LOVE my Tivo, so bought Tivo & 1 yr. gift sub for parents for Christmas. Parents loved it, called for lifetime service. 1st rep goofed everything up by cancelling gift sub instead of just transferring lifetime to new card and billing the difference. 2 calls of 1+ hours each from Dad and I get the call to help. 4 calls of 1+ hours each from me and I'm at a loss. Bottom line: Service is disconnected for the 2nd time this morning (was supposed to be on temporary service until 1-7-06). Hold times at customer support make it virtually impossible to call from mobile phone or work.
I know that this could have all been done online in 5 minutes, but parents do not have internet access.
I have case numbers, service numbers, everything I should need to be able to get this resolved... but so far no resolution. Can anyone give advice for who to contact from here or how to proceed? Mom was in tears on the phone this morning when she called to tell me that service had been disconnected (yet) again.
Thanks in advance for any direction or advice anyone can provide...