Popasmurf· TiVo Holic
Discussion Starter · #1 ·
Anyone else get this e-mail?
Now after checking my statement, I started my Gift subscription in May of 2005, and it ran 2 years. My billing started in June, and I was billed for both June and July. Now where do they think I have not been billed? I also verified I had the correct credit card, and I do remember being billed for the 2 months. Anyone else get this e-mail and think it was wrong?Dear Valued TiVo Customer,
It has come to our attention that you have not been billed for one or more months of your TiVo service. After your gift subscription was used in full, the credit card you provided when you activated your DVR, should have been billed for your ongoing service. Due to a system error however, this did not happen. We apologize for this inconvenience and are working quickly to fix this issue. Within the next ten days, you should see a charge on your credit card for the service you have received since your gift subscription expired.
To see a detailed view of the charges on your account once the appropriate changes have been made, please visit www.tivo.com/manage.
Thank you for being a loyal TiVo Subscriber.
The TiVo team