Was there a bug in the last software update?

2695 Views 21 Replies 13 Participants Last post by chenb0t, Jul 2, 2011

Snacko

Discussion Starter · Jun 25, 2011

I got my Tivo Premier 45hr about a month ago and it worked fine with the card and Tuning Adapter until last thursday. Some switched digital channels stopped working. My Time Warner cable guy has been here 3 times and is still here as I speak, talking to their Cable Card Hotline.

My Tivo loses some SD channels. We have replaced the card, and 2 tuning adapters. We have rebooted the Tivo and TA many times. We unplug the Tivo Wireless, and TA USB, reboot both devices, then plug in the wireless adapter and then the TA usb. I read this is the sequence recommended. It does not fix it.

The guy on the Time Warner Cable Card Hotline just told us that there was a bug in the last Tivo Software Update that loses SD channels as we described. Does anybody know about this????

Thanks,
Snacko

1 - 20 of 22 Posts

Stuxnet

· #2 · Jun 25, 2011

Not on my system. SDV is fine, though occasionally overloaded. I doubt this is a card issue... more likely a provisioning problem, or possible a faulty TA. If it's been working up until now, it's probably a "transparent upgrade" that TWC rolled out recently that is responsible for the problem.

Claiming it to be a TiVo bug is an excuse to walk away from the problem and stick you with it.

Snacko

Discussion Starter · #3 · Jun 25, 2011

Well, the guy was and still is dedicated to fixing the problem.. He was here for almost 3 hours one day, 2.5 the next day, and today he came with another guy and was here for 5 hrs... He tried 3 Tuning Adapters and two cable cards. He ran a line directly from the tap outside my condo to the TA, and I ran a hardwire directly from my router to the Tivo bypassing wireless to exclude that as well. Some is wrong.

I am going to totally reset my Tivo box today and have them remotely set it up again I guess. If that doesn't work, I need to send it back to Tivo as defective. I don't know what is wrong..

PS: I also have a cable box hooked up to another input on this tv and we can get all the channels on that just fine.

wood252ota

· #4 · Jun 26, 2011

I had the same problem with TWC and it turns out there was a problem with
the IPV6 upgrades they were doing. Not sure what the details were, but they did something on their end and after 5 minutes, everything worked, They left with everything working and I had the same Tivo with the same code level with the same tuning adapter and the same cable card. It wasn't a tivo coreload problem.

Snacko

Discussion Starter · #5 · Jun 26, 2011

What is a IPV6 upgrade?

We called the TW Cablecard central hotline about 5 times. These guys are the experts on CableCards, Tuning Adapters, and Tivo. They have several Tivos they do testing on. And none of they came up with anything to fix this problem.

I have a Support Ticket in with Tivo and they said to call for a replacement unit. I am going to call and see if there is anything else that I can do to fix this. If this is a problem with software, or updates, or hardware that is between TW and Tivo. That's all I can think of to fix it. All problems are not the same I guess...

kturcotte

· #6 · Jun 26, 2011

wood252ota said:
I had the same problem with TWC and it turns out there was a problem with
the IPV6 upgrades they were doing. Not sure what the details were, but they did something on their end and after 5 minutes, everything worked, They left with everything working and I had the same Tivo with the same code level with the same tuning adapter and the same cable card. It wasn't a tivo coreload problem.

Goody! TW is supposed to be upgrading to IPv6 and DOCSIS 3.0 here soon. Wonder if we'll have any problems here.

Doug43232

· #7 · Jun 26, 2011

I don't know if this is the same problem as you're describing, but this past Thursday one of our two TiVo Premiere's started flashing up a screen periodically that said the CableCard was receiving a firmware update, but there was no apparent progress on the screen for the entire day (it always said 0% completed). That evening, I called Time Warner, and they scheduled someone to come out the next day. The guy that came out said that they just rolled out a firmware updated to all their CableCards and have been having problems with some of the cards not taking the update properly. Turns out that one of ours took the update just fine, but the other one crapped out. He had to try a couple other cards that he brought along before he found one that accepted the update.

brewman

· #8 · Jun 26, 2011

It's almost a universal law - there's at least one bug in every software release. What you hope for is the value of what is fixed/enhanced is greater than the things that break

Snacko

Discussion Starter · #9 · Jun 26, 2011

kturcotte said:
Goody! TW is supposed to be upgrading to IPv6 and DOCSIS 3.0 here soon. Wonder if we'll have any problems here.

Hmm.. again, what is IPv6 and DOCSIS? Where can I read about them?

mec1991

· #10 · Jun 26, 2011

Snacko said:
Hmm.. again, what is IPv6 and DOCSIS? Where can I read about them?

Google is your friend.

alexofindy

· #11 · Jun 26, 2011

I can only provide abbreviated answers, but here goes:

IPv6 stands for Internet Protocol version 6. TCP/IP is the underlying set of protocols that underlie the entire worldwide internet. IPv4 (for all practical purposes, there is no v5) has been in use basically since the Internet began. But it was limited, in that it only allows 32 bits for the address, and as the Internet grew, the world ran out of addresses. For a while, band-aid approaches maintained functionality of the Internet, the most of important of which was the use of non-routable addresses and something called network address translation, or NAT. But soon the band-aids was not enough, and so we are in the process of moving of a scheme with a larger address space, called IPv6.

It is a Big Deal.

The change to IPv6 will affect your internet service more than your cable service, and hopefully will be transparent to end users. But, since a lot of cable service, including everybody's cable modems, are controlled using IP, the change also affects cable service.

As for Docsis, it is the underlying higher-level set of protocols and standards that cable modems use.

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Snacko

Discussion Starter · #12 · Jun 26, 2011

Thanks a lot Alex of Indy. BTW, I am AndyofCincy.

That was a lot better explanation that reading the wiki.

Just got off the phone with Tivo Support, and they agreed to send me a replacement unit. One thing that I had not mentioned (because I thought from what I read on the forums that it was normal/expected with SD), was that from the beginning (a month ago) when I got my Tivo, CC, and TA, there were some SD channels that I had to retry 2-3 times. And these channels were different every day. And some days it was more and others it was less. Like the worst days, watching TV for say 5 hours, it might happen 15+ times when surfing channels during the day. Other days it was only 5 or so. I read a post where that person said it was normal for them. But the Tivo Support guy said that should not happen.. and may be an indication leading up to my current issue. I have no idea..

My old Tivo 1 was rock solid for 11 years. I hope I don't miss it too much.

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chenb0t

· #13 · Jun 26, 2011

ever since the 14.8 update, my tuning adapter goes on the fritz. all was fine before they rolled this update out. ive had 3 TWC techs come over to swap out cards and switch tuning adapters. NOTHING helps. ive noticed on the days i DONT record anything, ALL CHANNELS WORK. however, if i record something on a day, i notice a black/blank screen with nothing recorded.

what the...

im abt to lose it. TWC #4 is on his way now.. will update.

Snacko

Discussion Starter · #14 · Jun 26, 2011

This is a Premier unit? How long have you had it? Mine is only 6 weeks old..

As I stated above the Tivo Support said that should not happen. But from the posts I have read it seems like Tivo, CC, TA, and depending on your Cable Company, it is a mess to figure anything out for sure..

donnoh

· #15 · Jun 26, 2011

Increasingly my Tivo plays the intro video when I press the back space key. The Tivo key cancels it right away.

It also has become unresponsive to the remote. When it does I press the Tivo button and wait. It's a pretty big pain.

chenb0t

· #16 · Jun 27, 2011

yep. tivo premiere xl. well. guess what. woke up this morning, ONLY TO FIND THAT I ONCE AGAIN HAVE BLACK CHANNELS! the TWC guy did EVERYTHING, even installed a NEW tuning adapter. i have to believe this is on TIVOs side. this honestly only happened when the 14.8 came out. my vers is currently at 14.8u2. im soooooo over it.

i should also mention i got the premiere when they first came out.

Stuxnet

· #17 · Jun 29, 2011

chenb0t said:
yep. tivo premiere xl. well. guess what. woke up this morning, ONLY TO FIND THAT I ONCE AGAIN HAVE BLACK CHANNELS! the TWC guy did EVERYTHING, even installed a NEW tuning adapter. i have to believe this is on TIVOs side. this honestly only happened when the 14.8 came out. my vers is currently at 14.8u2. im soooooo over it.

i should also mention i got the premiere when they first came out.

I know your frustration... you just want it to work, but the techs are only committed to proving that their part is OK... they're not there to solve your problem directly, but only coincidentally with any hardware deficiencies they own.

If you've had that unit that long... perhaps you should consider the kickstart series to test or rewrite your drive.

vman41

· #18 · Jun 30, 2011

Doug43232 said:
I don't know if this is the same problem as you're describing, but this past Thursday one of our two TiVo Premiere's started flashing up a screen periodically that said the CableCard was receiving a firmware update, but there was no apparent progress on the screen for the entire day (it always said 0% completed). That evening, I called Time Warner, and they scheduled someone to come out the next day. The guy that came out said that they just rolled out a firmware updated to all their CableCards and have been having problems with some of the cards not taking the update properly. Turns out that one of ours took the update just fine, but the other one crapped out. He had to try a couple other cards that he brought along before he found one that accepted the update.

I just got hit with this failure to update problem. It's really absurd that new cards have to be placed in customer equipment to be upgraded.

While I was typing this, the update apparently took and changed the display to the "M-card inserted" screen. It's working now.

Static

· #19 · Jun 30, 2011

how do I check the versions for my TA and Tivo?
Mine for the most part has been working.. once in a while I would lose some SDV channels and a reboot of the TA would fix it. This am... no good. most of the SDV channels say (problem with the signal)
TW rochester

Static

· #20 · Jul 1, 2011

4 reboots of the tivo and TA finally worked... this morning... worse. the tivo had the red light on like it was recording.. but we dont record anything in the am. I turn on the TV, black screen. nothing works?? re-boot... back to normal but shows taping last not did not finish taping. of course... sigh

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