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I had a similar problem with my Fios service. I was unable to receive just one channel. I forget which one it was but it was last year's (2010) Superbowl channel. Just the one single HD channel. The regular one (and all the other channels) was just fine.

The FIOS service tech showed up, I think the next day, and went through everything and found nothing. He then asked where my splitters were. I told him that I didn't think I had any splitters. He said I had to and asked where my terminal box was. I pointed him to it, he opened up the cabinet, pulled out a six-way splitter, replaced it, and voila, I got the missing channel back. He said if a splitter starts to go bad it can do funny stuff with the service.

I suggest you replace any splitters that you migh have even if they appear fine!
 
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