Please keep us up to date to see if they do so and if they sent it with the more recent version. The last message I got from them today was:Well, Spectrum came out Saturday and wasn't able to fix the issue. I went into the Tivo Diagnostics screen and down at the bottom under the CableCARD section the Connection Status keeps switching between Initializing...Fatal Error - Disconnected, reset...Initializing.
Called up Tivo again and they confirmed something was wrong with the Tivo software and are sending a brand new replacement unit in the next few days. They said they would test it before shipping. Hopefully it still works when it arrives.
And they promptly closed the case again (Despite me saying do not do this until it is actually resolved).This is a response to your concern regarding the issue on your tuning adapter and being not able to get your streaming service. We acknowledge you bringing this to our attention. We are sorry for the delayed response as we are receiving high volume of emails than the usual.
After a careful review on your account, we were able to verify that this is an ongoing issue. We apologize for the inconvenience this has caused you. We understand how this affects your viewing experience. Please be informed that we are currently conducting an investigation to resolve the issue. Rest assured that you will receive an email notification once the issue will be resolved. As of this moment, your patience will be very much appreciated