[aay]

TLDR timeline for this thread -

Downgrades were fixed sometime after February 2021,
and continued to work through / beyond May 2021.
Sometime between May 2021 and November 2021, downgrades were broken in a different way -
not accepcting the thumbsdown x3

More dates and events at bottom of this post.

Can others with the
Mini not accepthing Thumbs Down x3 to downgrade
update our Tivo support tickets with each other's case numbers?
My Case No. 10445075

That symptom /software glitch with not accepting the Thumbs is might be a different issue than the Blue Dog connection error from last year..


Unplugging the ethernet cable allows the remote to access the menu, to check firmware info, get to the network Menu, force a connection etc.
After reconnecting the ethernet cable, you have about a minute before the The mini forces you into the downgrade menu.
My mini seems to be keeping up with TE4 updates.


Firmware release dates best guess based on community threads here
-- assuming v21 is Tivo Experience v4 (TE4) , and v20 is old User Interface (TE3)

Date	Post in this Thread	Forum Handle	Event
Oct 6, 2020			TE4 21.10.1v11
Nov 13, 2020	1	V7Goose	Trying to Move Mini from TE4 host to a TE3 Host
Jan 20, 2021			TE3 20.7.4d.RC8 released
Jan 20, 2021		lhvetinari	TE4 21.10.2.v9
Feb 10, 2021	207	CinciDVR	dog chewing cable problem fixed
Feb 10, 2021			TE4 21.10.2.v11
Feb 13, 2021	217	V7Goose	Thread starter reports downgrade works, Tivo reports case closed
March 11, 2021			TE4 21.10.2.v13
Mar 18, 2021			TE3 20.7.4d.RC13 released
May 14, 2021			TE4 21.10.2.v18
May 17, 2021	221		Mini downgrade still working
July 8, 2021			TE4 21.10.2.v20
August 17, 2021			TE4 21.10.2.v21
Nov 24, 2021			TE3 20.7.4d.RC15 released
Nov 24, 2021	222	rvTivo	Downgrade broken again - Mini does not accept Thumbbs Down x3
Dec 2, 2021			TE4 21.11.1.v7
Dec 17, 2021	225	SportsNut	Mini does not accept Thumbbs Down x3
Dec 23, 2021	233	getsideways58	Mini does not accept Thumbbs Down x3
Jan 7, 2022	228	NachoMan	Mini does not accept Thumbbs Down x3
Jan 12, 2022	235	Aay	Mini does not accept Thumbbs Down x3 - Case No. 10445075

 

[klarid]

I think you're correct, it seems that not accepting the Thumbs is a different issue than the Blue Dog connection error from last year. I have not been able to downgrade my A93 Mini since Nov 16, 2021 (does not accept Thumbs Down x3) and I was given Case #10385012.

 

[jacksplat58]

I am unable to downgrade my A93 Mini (does not accept Thumbs Down x3) and I was given Case #10464823.

 

[rvtivo]

I have Case #10450773. Chat rep didn't have any new info.

 

[bqbauer]

Having the same problem. I have submitted a formal complaint to the BBB about this issue.

I strongly urge you to submit a detailed complaint about this problem if you are affected. I will post this suggestion to the other threads if possible.

 

[Trainman52]

Just installed a new old stock 92000. It updated itself to TE4 and now won't rollback. Thumbs down not working.

 

[Trainman52]

Case # 10473841 from 2/1/22.

 

[bqbauer]

As I posted in the other thread:

I'm serious about people submitting a complaint to the BBB (bbb.org). A couple years ago I had a problem with the hotspot LTE service in my Ford Ranger, and AT&T is the company Ford is contracted with. AT&T wasn't fixing the problem after about a year, so I finally submitted a formal complaint to the BBB. AT&T responded quickly and was eager to resolve the problem, which they did.

 

[Trainman52]

Case # 10473841 from 2/1/22.

Now I've got the "Puppy of death".

 

[bqbauer]

Now I've got the "Puppy of death".

Hard not to laugh at that description!

 

[dishrich]

Man, I am SO thankful that I've bought enough Mini's (1 A92, 3 A93's & 1 Vox) & actually connected them, went thru full setup & sidegraded back to TE3 on all, BEFORE this started happening! (though a couple are in the boxes as future backups)

 

[Trainman52]

As I posted in the other thread:

I'm serious about people submitting a complaint to the BBB (bbb.org). A couple years ago I had a problem with the hotspot LTE service in my Ford Ranger, and AT&T is the company Ford is contracted with. AT&T wasn't fixing the problem after about a year, so I finally submitted a formal complaint to the BBB. AT&T responded quickly and was eager to resolve the problem, which they did.

I'm looking on the BBB website but don't see any complaints related to the Mini issue. Do you have a link? Is the missing "three thumbs down" also an issue with the 95000? If not, my desired resolution would be them sending me a 95000 which hopefully can be downgraded to TE3.

 

[ElPaso Ed]

Opened case# 10502296 today.
Rep stated 'still having downgrade issues on A93/A92 Minis'.

 

[barryatkins]

Opened case #10512277, cannot downgrade Mini back to TE3. Thumbs down x3 not accepted.

Frustrated as hell. I've had Tivos for 20 years, reasonably happy. Upgraded to an Edge to get 4K support. Forced one of my minis to upgrade. After using Edge for two weeks I discovered the following :
1. No ratings support. Big mistake. Thumbs were an important part of Tivo for me. Thuuz & MetaCritic are crap.
2. Switching between Edge & Mini mid-program it would forget where I was in the show.
3. No "View all recordings", always grouped by show.
4. Sluggish UI on minis.

Decided to return it, reinstall my 8-year-old-Roamio and found the "cannot roll back minis" problem. Fortunately my 2nd mini was never powered on during process to I'm still able to use one of them.

 

[rvtivo]

It's been almost a month. I'm assuming everyone is still out of luck trying to downgrade their A93/A92 minis. I have two just sitting around gathering dust.

 

[klarid]

Yes, still waiting. I have four just sitting around gathering dust. I got my case number in November - unbelievable.

 

[aay]

Anyone with a TE4 mini see it update to 21.11.1.v9 -- And is the downgrade still getting stuck at Thumbsdown x3 ?
(I don't have access to my TE4 mini - sent it to relatives in another city)

Tivo took 4 months to fix it the first time downgrading was broken in 2020 - 2021.
So I'm hoping for 6 to 8 months given TE3 is de-emphasized

The known issue page has the Mini downgrade problem documented/ acknowledged..
<sarcasm > so ... progress? </sarcasm >

Tivo Article Number 000003770 - Known Issues
Modified Date 4/4/2022 10:08 AM

TiVo Mini (prefix A92/A93) may not able to downgrade to TiVo Experience 3

TiVo Experience 3

Workaround: Retain the current TiVo Experience 4 software version Upgrade your device to TiVo Mini LUX

Tivo Article 000003751 - TiVo Experience 4 Software Version Information
Modified Date
3/1/2022 10:47 AM
TiVo Experience 4 Software Version 21.11.1.v9

Chatter in this forum said TE4 21.11.1.v8 was cancelled.

Thumbsdown x3 (probably) goes back to at least 21.11.1.v7.


Last TE3 release
Tivo Article Number 000003761 - TE3 release notes
Nov 24, 2021

 

[ElPaso Ed]

I'll plug in one of my TE4 Minis this week and check; but I've got no response on my ticket, so not very hopeful.

 

[bqbauer]

I submitted my BBB complaint, and Tivo did respond by calling from the Executive Relations office. They gave me a direct number to call and kept in touch with me every week. Ultimately, they are also getting no updates from the engineering team. Last time I asked them to request specifics--what is the reason for the delay? Why is this taking so long, exactly?

They also offered me a "discount" on a new unit at $25 off. That was the same price Amazon sold it for at the time. I have told them that I already paid for two Minis with lifetime service--why should I buy more when they aren't even supporting the products I have? They later offered another $30 off when the new model was on sale for the whole world, but it's the principle. Something Tivo doesn't have--principles.

They also told the BBB after an initial call that they tried "repeatedly" to contact me. I responded with the fact that they called once and left no voice mail. Then I got an email. I called back the next day. The BBB closed the complaint a little over a week ago when Tivo said I refused the discounted replacement. I told the BBB they weren't being given the full story and that my money spent included lifetime service. After that, everything went silent.

Not a surprise, but Tivo doesn't care and isn't working the problem. There's no way they're working on it without a resolution after so long. They'd make a bigger gesture if there was any concern over keeping customers or honoring the money already spent on their products.

 

[bqbauer]

The Tivo Executive Relations office has just informed me that this bug will not be fixed, in spite of the fact that they advertised we could do this. I was also told that all users will be forced onto TE4 "soon". Time for Dish I guess.