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As I posted in the other thread:

I'm serious about people submitting a complaint to the BBB (bbb.org). A couple years ago I had a problem with the hotspot LTE service in my Ford Ranger, and AT&T is the company Ford is contracted with. AT&T wasn't fixing the problem after about a year, so I finally submitted a formal complaint to the BBB. AT&T responded quickly and was eager to resolve the problem, which they did.
I'm looking on the BBB website but don't see any complaints related to the Mini issue. Do you have a link? Is the missing "three thumbs down" also an issue with the 95000? If not, my desired resolution would be them sending me a 95000 which hopefully can be downgraded to TE3.
 
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