TiVo Community Forum banner
1 - 2 of 2 Posts

· Registered
Joined
·
3,683 Posts
Try this post... about 2/3 of the way down in the FAQ

http://www.tivocommunity.com/tivo-vb/showthread.php?t=290723

Plenty of people transferred Grandfathered (purchased on or before January 21, 2000) to the Series 3

Q. Can I transfer my Product Lifetime service contract to new hardware?

A. For Product Lifetime, the answer is no, just like today. This isn't really part of our announcement and the rules haven't changed, but since this is a frequently asked question I'm including it here. Product Lifetime is always tied to the specific box that you activated, as defined in the terms of the Product Lifetime Description: http://www.tivo.com/0.4.asp

There are only four exceptions:

30-day money back guarantee: During the first 30 days after you activate your Product Lifetime service, you can transfer freely from one unit to another.
Grandfather transfer: The one-time "Grandfather transfer" (for people who purchased Product Lifetime on or before January 21, 2000 [as in, more than six years ago], and who have not already used their one-time transfer) is still allowed and will also be honored for future hardware releases from TiVo, such as the Series3. If you have any trouble when you call, please mention KDB code 09-07-04 to the agent.
Authorized warranty replacement:In the event that a unit with Product Lifetime malfunctions, you can opt to have it repaired under warranty by the manufacturer. If the manufacturer (whether it's TiVo, Humax, Sony, etc.) cannot repair the unit and opts to replace it, we will transfer the Product Lifetime service to the new unit. In most cases this happens automatically. If not, you can usually make the change yourself in Manage My Account or by calling customer support.
Extended warranty through a retailer: As a courtesy, TiVo will usually allow a Product Lifetime service transfer in the case that you purchased an extended warranty from a retailer, and the retailer was not able to repair the unit and instead replaced it with an equivalent unit under the terms of their extended warranty program. Note that customer support might ask to see evidence of the extended warranty agreement.
 
1 - 2 of 2 Posts
This is an older thread, you may not receive a response, and could be reviving an old thread. Please consider creating a new thread.
Top