[timr_42]

That's actually still our policy in the case of a repair by the manufacturer.

So, if your dead Sony Series1 unit is replaced by the manufacturer with a different Sony Series1 unit, you can transfer your Product Lifetime service by either calling customer support or using Manage My Account.

Best regards,
Stephen

Stephen

Question, I had my S1 die and was still under BB extended service plan. They replaced it was a S2(I had to pay the difference in price). Tivo transfered the service because it was a replacement. Is that still policy, since I went from one model to another model, was the transfer correct?