I have been unable to get transfers to work for over a year and have just gone the route of leaving the old unit online until I finish watching the shows recorded on it. The only that has worked with regards to transfers is the move of my OnePass information from the old TiVo to the new. This has been the same situation when I went from Bolt to Bolt, Bolt to Edge, and Edge to Edge. I select the transfer option and nothing ever happens. No shows show up in the ToDo list as expected and no shows ever transfer. No errors, nothing. I select a show or shows, click on transfer and nothing. So I just gave up using TiVo Online for anything.