You could hope to dodge the truck roll fee, but you're getting a truck roll. The best you could hope for is a regular service call (no charge) if you called in and straight up said that you got a replacement tivo and the cable cards don't seem to be working in the new unit... then describe the fact that you're missing many of the channels you're subscribed to. Just be an "average customer" (think of how Mom would call it in).My 2 month old Premiere quit working and I had to get it replaced. I've sent it back to TiVo under RMA and they have shipped the replacement today. Does anybody know if Charter (Gwinnett County, GA) will require a truck roll to swap the cable card to the new unit, or if I'll just be able to read the host id, etc to Charter's support folks?
You can contact Charter on DSLReports.com using the Charter Direct forum to transfer a cablecard. In my area, they don't tie cards to devices, so i can move my cards freely without contacting them.If it's Charter, they require truck roll and the associated fee ($36 fee, at least for St. Louis customers) to do it. They won't do it over the phone.
I was still within the 90 day warranty period so TiVo paid shipping both ways. They emailed me a UPS shipping label and I shipped it via a local UPS store.I don't have an answer or opinion here. Just a question of my own to ask the OP here, although I'm pretty sure what part of the answer will be.
Who pays for shipping charges for your Tivo to get returned to the company?
How much were the shipping charges and what agency did you use(ups, usps, etc)?
I think I am in a similar situation with my Premiere that is acting up.
Thanks.
Thanks for the info.I was still within the 90 day warranty period so TiVo paid shipping both ways. They emailed me a UPS shipping label and I shipped it via a local UPS store.
Most Charter systems are like this afaik.Apparently, Charter in Gwinnett County, GA doesn't pair their cable cards to a particular host. Plugged the old cable card into the new premiere and it works.
I know the technician gives the host id over the phone to the person provisioning the head-end, but apparently the head-end is not setup to check for valid pairing. I never had a reason to swap cable cards to test this previously.Most Charter systems are like this afaik.
Yes, they are trained to send the data to the head end, but I've swapped cards plenty of times with no issues over the last few years.I know the technician gives the host id over the phone to the person provisioning the head-end, but apparently the head-end is not setup to check for valid pairing. I never had a reason to swap cable cards to test this previously.
