tivotgo and Vista/error logs

1282 Views 5 Replies 3 Participants Last post by janter, Oct 14, 2007

janter

Discussion Starter · Oct 10, 2007

I hope no one cares that I started new thread.

My Dell came with Vista home premium installed.
I download the tivo 2.5 desktop and everything goes fine till I get to the installation window which tells me it is "updating system, the software is being installed". it just stops. doesn't do anything the bar in that window shows nothing. No error messages nothing it just sits there. Even letting run for 3hrs!!! I even tried with firewalls disabled which I hate to leave my computer vunerable. I run as administator.

I have called Tivo and they have no idea what is going on. I was on the phone with tivo for 90min.

Since then I have got the following error log trying to figuir this out.

Log Name: System
Source: Service Control Manager
Date: 10/10/2007 7:50:21 AM
Event ID: 7030
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: laptop
Description:
The TiVo Install Helper service is marked as an interactive service. However, the system is configured to not allow interactive services. This service may not function properly.

and:

Log Name: Application
Source: Application Error
Date: 10/10/2007 7:59:10 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: laptop
Description:
Faulting application MSIA095.tmp, version 1.0.275.381, time stamp 0x00000000, faulting module MSIA095.tmp, version 1.0.275.381, time stamp 0x00000000, exception code 0xc0000005, fault offset 0x000aff36, process id 0xb58, application start time 0x01c80b3c1f5a3d98

There is more and available if it might help. Does anyone have any idea what is going on? It has installed on another factory installed home premium laptop but not mine.

Thank you

10-10-2007 01:28 PM

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janter

Discussion Starter · #2 · Oct 10, 2007

Someone suggested I needed to add some kind of extender in media center. They gave me this thread but the page didn't exist. 'Windows Media Center Extender Technology'.

I know nothing about this and how to go about it if it would work.

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ACraigL

· #3 · Oct 11, 2007

You may want to try installing with UAC disabled --- easy instructions available if Googled. If I had to guess, I bet something was locked down that the installer needed access to.

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smbaker

· #4 · Oct 12, 2007

janter said:
My Dell came with Vista home premium installed.
I download the tivo 2.5 desktop and everything goes fine till I get to the installation window which tells me it is "updating system, the software is being installed". it just stops. doesn't do anything the bar in that window shows nothing. No error messages nothing it just sits there. Even letting run for 3hrs!!! I even tried with firewalls disabled which I hate to leave my computer vunerable. I run as administator.

This sounds like the same problem that I've had. Installer locks up -- no messages, no progress bar movement, nada.

I spent a few hours trying to diagnose the problem looking at logs and turning UAC on and off and whatnot, but eventually gave up. The Tivo processes seem idle, so I suspect that it's deadlocked on something -- either waiting for some system event that never happens, or it tried to popup an invisible window. Who knows; I have better things to do than debug Tivo's broken installer and Microsoft's broken operating system.

So you're not alone, but the situation does appear to be rare. So far I think there are only 3-4 of us, including you, that I have seen report the problem.

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janter

Discussion Starter · #5 · Oct 14, 2007

ACraigL said:
You may want to try installing with UAC disabled --- easy instructions available if Googled. If I had to guess, I bet something was locked down that the installer needed access to.

ACraigL Thank you so much!!!! Disabling UAC worked. I did a google search under Disable UAC and got the directions to do it and Tivo installed. I did a test run of Tivo before I enabled UAC again and Tivotogo ran fine Then I went back and enabled UAC. Now if you could help me again, After rebooting puter I tried running tivotogo and I get an error, transfer service not running. I did a search in this forum and didn't come up with anything. I ran tivo with administrative rights after trying to load it without adminastrative rights. Any ideas on what I do now?

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janter

Discussion Starter · #6 · Oct 14, 2007

After doing another search I found some info on transfer service I deleted tivo and ran the fixit for removing tivo traces I repeated the other steps I did previously and reinstalled tivotogo and everything seems to be working fine. Thanks again I am so appreciative.

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