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jules623 said:
Already called the help line. They were useless. I need to go higher up, and I am sure the higher ups are not going to take my call. I thought emailing might get me through.
It would help if you could give a clue as to who you wanted to talk to and for what kind of reason. People here assume you have a technical problem or a customer satisfaction issue. If not, and you want to discuss something with management but don't want to call, you could send an email to investor relations (this page) and they might forward your email to the appropriate person, though sending an actual letter would be more likely to reach the intended recipient (or his/her staff, anyway).
 
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