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Ex-Caavo employee (Ex-TiVo, '00-'16)
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1,555 Posts
It would definitely be helpful if you stated what problem you were having. These forums are very helpful when it comes to giving guidance, particularly if it's of a technical nature. And yes, we at TiVo do monitor the forums and will chime in for a tech issue if needed.

If this is strictly a customer satisfaction issue that you are not receiving resolution about, you may PM me and I will have someone follow up on the situation. Please make sure to include your case #, contact info, and 15-digit TiVo Service Number.
 
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