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Discussion Starter · #1 ·
So I was speaking (typing) with a Charter tech rep today, and inquired about getting an M-card for a TivoHD in the event I buy another Tivo. I was promptly told that yes I can get an M-card. Great news for me, right? Soon after that, I was told "we do not support M-card in Tivo's, only in Motorola STB's".

So I am thinking a few things:

1) Rep doesnt have a clue
2) M-card will work just fine in the TivoHD, as its advertised to support it
3) Could the rep be un-aware of TivoHD, and thinking of the S3 not supporting the M-card
4) Is there something Charter can do at their cable plant to make an M-card act as an S-card inside a TivoHD, thereby making what the Rep said true?

Just want to know how to proceed on this, whether I should risk asking for an M-card, or pay for 2 S-cards and be done with it?
 

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almighty said:
So I was speaking (typing) with a Charter tech rep today, and inquired about getting an M-card for a TivoHD in the event I buy another Tivo. I was promptly told that yes I can get an M-card. Great news for me, right? Soon after that, I was told "we do not support M-card in Tivo's, only in Motorola STB's".

So I am thinking a few things:

1) Rep doesnt have a clue
2) M-card will work just fine in the TivoHD, as its advertised to support it
3) Could the rep be un-aware of TivoHD, and thinking of the S3 not supporting the M-card
4) Is there something Charter can do at their cable plant to make an M-card act as an S-card inside a TivoHD, thereby making what the Rep said true?

Just want to know how to proceed on this, whether I should risk asking for an M-card, or pay for 2 S-cards and be done with it?
Never tell a Charter rep that you are installing it into a TiVo. Also, remind them that the device is approved for M-Cards. The M-Card will work just fine in a TiVo. In fact, even requesting a M-Card for your order will not matter because it is all up to whoever comes out to install it. I would request 2 cablecards and tell the rep to note that M-Cards are preferred. Then if they happen to bring 2 M-cards, then tell them to not use the 2nd.
 

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the fcc requires that they provide at least some form of cable card. You should tell them and not that this would make a ton of difference that you will be forwarding their response over to the fcc. Another tact would also be to ask to speak to a manager. I cant tell you how many times i have heard a CSR say well the manager isnt gonna tell you anything different, but 9/10 you will get somebody half competent. Always always always ask to speak to the manager. Your hands are not tied you have some rights.
 

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normychas said:
the fcc requires that they provide at least some form of cable card. You should tell them and not that this would make a ton of difference that you will be forwarding their response over to the fcc.
If they refuse to provides cards for a TiVo, then just tell they rep you need their name so you can provide it to the FCC and the local franchise authority for refusing cablecards for a approved device. You will tend to get a much better response after that.
 

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litkaj said:
Yes, they do. They are required to provide and support the card but not the TiVo device itself, that's TiVo's problem. Technically they are not required to support your TV either but most will work with customers to get a card working in a CableCARD-ready TV.
The S3 and the TiVo HD are approved devices. They can not refuse to install CableCards in them. They are required to support every single approved device. By support I mean, they have to supply cablecards for them. They can't refuse to activate service on the cards because they just don't support a TiVo.
 

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rainwater said:
The S3 and the TiVo HD are approved devices. They can not refuse to install CableCards in them. They are required to support every single approved device. By support I mean, they have to supply cablecards for them. They can't refuse to activate service on the cards because they just don't support a TiVo.
I never said anything about refusing to accept an order or refusing to provide cards. I said that they may refuse to support CCs in a TiVo as they are NOT required to provide support for any 3rd-party devices. It's basically the same thing as an internet provider giving you a router to use and saying that they'll only support that model. There's nothing stopping you from using something else, and their system will still kick out an IP address, but if you have problems they're not going to do much more than the bare minimum before pushing you to move back to the provided hardware.
 
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