TivoHD Issues with Cox Cable Cards

1188 Views 3 Replies 3 Participants Last post by jfh3, Aug 13, 2007

RBray

Discussion Starter · Aug 13, 2007

I am sure this has been covered but I am not sure if this is related to the other issues I have been reading as I haven't seen these 2 issues put together.

I recently purchased the new TivoHD. After 2 cards were successfully inserted I have begun to notice that the picture gets that 'digitized' issue every 10 to 20 seconds along with a brief sound hiccup along the same duration. They are not synced together and just continue to happen.

Do I need new cable cars?

I have Cox and have 2 SA cards installed.

Would a single multi-stream card be a better solution?

Sorr if this has been beat to death.

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mitomac

· #2 · Aug 13, 2007

Greetings,

Join the club. Many folks are having the same problem you are having. Tivo is supposedly working on a fix, but it would be worth your while to call them and let them know about the problem.

If you hear anything interesting, please post back.

mitomac

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RBray

Discussion Starter · #3 · Aug 13, 2007

So just to be on the wagon I called Tivo. Waited on hold for about 10 min until an agent got to me. As soon as I mentioned I was calling with an TivoHD issue and mentioned that I have read a lot of issues on line and that it was an issue with the Tivo itself....He hung up on me.

4 year subscriber to Tivo and it is about to end if this is how they are going to handle this issue.

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jfh3

· #4 · Aug 13, 2007

RBray said:
So just to be on the wagon I called Tivo. Waited on hold for about 10 min until an agent got to me. As soon as I mentioned I was calling with an TivoHD issue and mentioned that I have read a lot of issues on line and that it was an issue with the Tivo itself....He hung up on me.

4 year subscriber to Tivo and it is about to end if this is how they are going to handle this issue.

That's not how they are going to handle the issue. An official Tivo rep has already posted here at TCF that Tivo is aware of the problems some are having with pixelization on the Tivo HD. They already pushed out a fix that helped a large number of folks and are working on others.

Unless you have more info to provide to Tivo, I'd chalk your experience up to a phone glitch or a CSR having a bad day. If the hang up was deliberate, there's no excuse, but don't brand the entire company based on one phone call.

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