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Discussion Starter · #1 ·
I sent my tivo in for repair. All legal with rma and everything. called tivo and they say the warehouse has problems but they say it has arrived. My tivo was received by them 9/23/05 and I still don't have it (10/16/05).

Any suggestions? Anyone have similar problems?

Still waiting 10/20/05 ...
 

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Discussion Starter · #8 ·
Stanley Rohner said:
I guess you could call them and ask.

FYI-
They won't "FIX" it, they're going to send you a refurbished unit.

Where did you buy it ?
If you bought it at a local store you should have brought it back to the store and told them to give you a new one since this one failed under the warranty time period.
I called and was told that they don't know the status. The warehouse got it and that's all they'll commit to.

I bought it from TiVo. This is actually a "Fixed" one that stopped working shortly after I got it. This is the fourth exchange.

I love the 3 other tivo's I have, but this one really sux big time. Also, I never got a rebate for the tivo I got my son.

This is the last tivo for me. I will definitely stop recommending tivo's. I bought one for my dad and several friends have bought them after my recommendation. No more ...

Sorry Tivo, you've screwed up too much and MS MCE is looking better all the time.
 

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Discussion Starter · #9 ·
tally said:
I RMA'd mine for an exchange on 9/30 and no replacement yet either. :( The last person I spoke to there said worst case scenario was that it would arrive today - didn't happen. They claim to be unable to contact the RMA center to find out what's going on and say the RMA center doesn't put what they do in the computer so no one knows where things stand.
Sounds like you're getting the same treatment.

Looks like a complaint to the BBB and a class action lawsuit is in order.

WAKE UP TIVO!
 

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Discussion Starter · #34 ·
I have to say that I eventually not only got my rma tivo, but for some reason I also got another tivo. So, 2 tivo's for one. Not back.

TiVo, you're great!

Back on my recommended list!
 
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