Check the Phone [and network] connections settings and make sure that it is not configured to use the network for dialing and that the dialing prefix is empty.
TiVO Series2 Sony Won't Call - Help!
Hi there,
I just purchased a Sony TiVO Series 2 80 gig DVR second hand. I got it home, set it up and it powered up and worked just fine. However, 30 days had elapsed since it had talked to the TiVO network so it would not record anything or show live TV. No problem, I had set up my account on TiVO and I needed to just plug it into a phone line.
No matter what I did, the unit would not call....It would say "Preparing..." and the small globe would rotate and then it would say "dialing...".....And after a few minutes, "Network (or service?) not Available" I checked the settings and everything looked fine as we don't have any call waiting and other phone extras. I even checked on an extension when it said it was "dialing"....and all I heard was dial tone.
Do you hear it dial out and connect, aka a dial-up internet modem? Is it possilbe the modem is dead? The previous owner said he never had a problem.
It won't even dial the toll-free number to get additional numbers for my area code. It won't even check the phone connection.
Any help would be appreciated. I called Sony and they wanted to walk through the settings, but since we only have one phone line, it may be difficult to re-create. Ideas, suggestions.... Or a dead modem?
I just purchased a Sony TiVO Series 2 80 gig DVR second hand. I got it home, set it up and it powered up and worked just fine. However, 30 days had elapsed since it had talked to the TiVO network so it would not record anything or show live TV. No problem, I had set up my account on TiVO and I needed to just plug it into a phone line.
No matter what I did, the unit would not call....It would say "Preparing..." and the small globe would rotate and then it would say "dialing...".....And after a few minutes, "Network (or service?) not Available" I checked the settings and everything looked fine as we don't have any call waiting and other phone extras. I even checked on an extension when it said it was "dialing"....and all I heard was dial tone.
Do you hear it dial out and connect, aka a dial-up internet modem? Is it possilbe the modem is dead? The previous owner said he never had a problem.
It won't even dial the toll-free number to get additional numbers for my area code. It won't even check the phone connection.
Any help would be appreciated. I called Sony and they wanted to walk through the settings, but since we only have one phone line, it may be difficult to re-create. Ideas, suggestions.... Or a dead modem?
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Hey Steve,
I tried last night with your suggestions and guess what? It dialed out, talked to the network, got updated and I'm now enjoying TiVO! It's great. So much to learn about it so I'll be sticking around. I'll still need a phone jack installed closer to get regular schedule updates but it's a relief that the modem works fine!
Thanks!
I tried last night with your suggestions and guess what? It dialed out, talked to the network, got updated and I'm now enjoying TiVO! It's great. So much to learn about it so I'll be sticking around. I'll still need a phone jack installed closer to get regular schedule updates but it's a relief that the modem works fine!
Thanks!
1 - 7 of 7 Posts
