gun talk ignore list
Avaya (spin off of AT&T/Lucent) had most of their Map5 Intuity voice mail systems go down because of bad capacitors about 10 years ago. They spent millions replacing the mother boards, all because of a bad capacitor supplier. Amazingly enough, Avaya didn't proactively replace them. So hospitals, critical businesses and law enforcement were without a key part of the phone systems while Avaya got technicians out to repair the voice mail boxes. I think that is when many customers realized that their best interests were not being met by Avaya and went with a different vendor. That was only reinforced when the same boxes went down every 248 days due to a software bug that AVaya refused to address.