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Scott
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5 Posts
Discussion Starter · #1 ·
Hello all. My old Tivo series 3 hard drive died yesterday. I was thinking about replacing the drive in it myself. Then I was going to get the Comcast DVR and pay $15 monthly. Yet I despise Comcast. So I ordered Tivo Premiere from Amazon. I don't like the $19.95 charge a month but I guess this is only for a year and then it goes back to $12.95. So I look at that this as part of the cost.

What I am not looking forward to is pairing the M-Card with this new unit. It's always a nightmare doing this with Comcast because they don't know what they are doing. I'm surfing these forums to get a heads up before it begins. Im 1st going to try it myself and to get them on the phone.

Any suggestions before I try? You would think that in 2011 something like this would be an easy thing...
 

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Audiovidman
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26 Posts
Own two premiers. Call to Cablevision, up and running in 5 min.. Just note it can take 24 hrs. To receive all chanells. Call your cable company and they pair the card to your cable system and TiVo does the rest. Good luck
 

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yes, I AM orangeboy!
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4,090 Posts
I might be wrong. But, I think the $19.95 stays forever.
There is no evidence for such a statement. However, if you do not choose a new plan at the end of the commitment, you will continue to be charged at that rate:

After the end of the commitment associated with your monthly service plan, TiVo will continue to charge you on a monthly basis at your same current monthly service plan rate, subject to the terms of the TiVo Service Agreement.
TiVo Payment Plans

Understandably, this is a bit different wording used in an earlier policy:

After the end of the commitment associated with your monthly service plan, TiVo will continue to charge you on a monthly basis at the then-current one (1) year monthly rate.
The new wording is most than likely to accommodate monthly commitments @$12.95 expiring while the new $19.99 payment plan is in effect.
 

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Registered
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347 Posts
As I said I was not sure about the $19.95. I don't own one of the low cost Tivo's. I based my statement on other threads where people supposedly contacted Tivo CSR and were led to believe that would be the lowest rate they could expect after the contract period was over. The OP believes that after one year he can revert to $12.95/mo and he might be. But, since the Tivo statement is kind of vague I suggest that he double check with Tivo before taking on the agreement in the event he does not want to pay $19.95 after the year is up. Better to find out now then later.
 

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Scott
Joined
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5 Posts
Discussion Starter · #7 ·
I will find out on that $19.95 also. Tivo has gone down hill too. I received 2 different answers from people on this at Tivo. As far as my Comcast experience, I am here in New England. New Hampshire to be exact. Every time I have gone to get the card paired it's been awful. The last time there were 3 technicians here, one of them a supervisor. I wish there was another alternative besides a Comcast DVR and Motorola. I've been on the phone with Comcast and have been transferred to all sorts of different people. Many working in the technical field are clueless. At least here anyway.
 

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Banned
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341 Posts
I've found it's the CSR who doesn't understand cable cards. Just TELL them what to do. If they say "we don't support TiVo DVR's" ask for a manager.

The cable card installation itself was pretty easy.
 

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Registered
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713 Posts
Reminded Comcast 3-4 times to send a tech with M-cards and who can deal with Tivo.

Dude came with an M-Card but was clueless. I mean clueless. (Internet/TV install was 3 hours). He left without getting the Tivo up and running.

Contractor sent out their 'specialist' who had it up and running in 5 five minutes.

Luck of the draw I think.

Good luck.
 

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Registered
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28 Posts
Comcast tech showed up and was unfazed by the TiVo as he had done quite a few. Went about his business as we shot the breeze. A time out to call the center and it was up and running in no time....been trouble free.
 

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TV Buff!
Joined
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404 Posts
I might be wrong. But, I think the $19.95 stays forever.
You pay $19.95 for 2 years, then it drops down to normal (monthly) service prices, which will depend on how many units you own

Luck of the draw I think.
That's the way it always is with cable providers.

The cable card installation itself was pretty easy.
Yeah, it's just as simple as them reporting addresses and whatnot. It's not that hard to do.

But dealing with Comcast over the last decade with this issue is extremely hard to stay positive.
You think comcast is bad? Try dealing with some of the others. My favorite response (from Mediacom):
Since you don't have our box, we can't give you a PPV
This was after waiting 20 minutes while clueless CSR 1 talked to clueless CSR manager 1. Of course, I corrected them and told them how to do it, but it's been that way for going on 3 years that I've had a cable card (not their box) now.

All the cable co. wants is more of your money, and they'll do anything to convince you that you need to give it to them.
 

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Registered
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261 Posts
AFAIK the $19.95/mo is only a one year commitment for new box buyers - to offset the actual cost of the box (which is why you get it so cheap ostensibly). Also to hook you in at a low starter price.

WARNING - use Google Calendar or something else to send yourself a reminder to switch your plan after the 1 year is up - it's VERY easy to forget to do his and leave it running at $20 per month... They are counting on a certain percentage of people forgetting so they can overcharge them. The will NOT automatically adjust you down to the best rate. You have to do it yourself - or demand it from them when the initial contract is over.

I have two Premiere boxes arriving tomorrow - and Suddenlink coming in 2 days to "install" cablecards.

One box I got Life on - the other one will never even be subscribed - It only cost me $65 shipped and I'm using it as a a rent free encrypted digital cable decoder box (with cablecard @ $1.60/mo). No other function for it - just much cheaper than renting a cable box for the bedroom, and in the end - I own it - not the cable company.
 

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TV Buff!
Joined
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404 Posts
AFAIK the $19.95/mo is only a one year commitment for new box buyers - to offset the actual cost of the box (which is why you get it so cheap ostensibly). Also to hook you in at a low starter price.
It depends on when you bought it, and how much you paid for it. Those of us that bought in November (or earlier) had the opportunity for $0 down and $19.99/month for two years, which wasn't horribly bad as far as I'm concerned.
 

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Registered
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12 Posts
I had a tech tell my I could pick up the m-card myself and install it (with a call to comcast) - drove 20 minutes to the office - stood in line another 20 - only to be told that all M-card installs require a truck roll. I just finished upgrading my two premieres to 1 gig so I am going to be scheduling this in the next week or two and I am paranoid its going to be a nightmare.
 

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Registered
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1 Posts
I now have a Tivo via RCN in Chicago and the suprises just keep happening. Now own a wireless Tivi dodad for 39.99 and a monthly fee and no Netflix. Blockbuster @4.99 per and Internet at approx 55.00 a month. Still trying to determine how they charge for the service.

Any idea's what is going on here?

dd
 

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Registered
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39 Posts
Make sure and get the Premiere up and running with the network connected BEFORE the Comcast guy shows up. The initial start-up can take 1+ hours depending on if it needs to update. IF your tech knows what he is doing, it shouldn't take him more than 10 min to be done and out the door. Yes, it may take you a while before you have all your channels but, there is no need for both of you to sit and stare at the startup screen for over an hour:p

That being said, my install (with Comcast) couldn't have gone more smoothly. The tech even said he had 2 other calls the same day to install M-cards in Premiers and that it is hard for them to keep the M-cards in stock with so many going out. But, best of luck, hope it goes well for you, we love our Premiere!
 

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Scott
Joined
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5 Posts
Discussion Starter · #19 ·
I guess Tivo's aren't popular in New England. I know Comcast has a huge monopoly here. We have NECN (New England Cable News Network) that is strictly owned and run by Comcast. I hooked everything up today. Tried calling several people on the phone. Of course know one knows what they're doing or how to pair the card. The tech is coming out tomorrow. We'll see...
 

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FourNow...WaitFive
Joined
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5,438 Posts
You have a series 3 with an active account...so why wouldn't you use their upgrade offer?

$470 for a lifetimed premiere isn't cheap, but it's worth it. Swap the original for an $80 2TB hard drive, and you're up to 300 hours of HD goodness.

Y'ah, baby!
 
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