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Ex-Caavo employee (Ex-TiVo, '00-'16)
Joined
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1,555 Posts
If you have entered your SW version in this thread correctly, I'd be a little worried. It does not match any string that we have sent out to units, which makes me wonder if you've had any work done on it (imaged the drive, replaced/added the drive) or if you've got a different problem altogether. If you send me a PM with your 15-digit TSN, I'll see if I can spot anything.
 

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Ex-Caavo employee (Ex-TiVo, '00-'16)
Joined
·
1,555 Posts
I've sent you a PM with something I'd like you to try. If it doesn't work (as I suspect that it won't), I'd like the opportunity to work with you directly to receive logging to better understand what is going on with this particular unit.
 
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