I do not have screens where I can select the level of service. As well the only questions that are asked about my cable lineup is if I receive premium channels.
I have in the past set the tivo up with the cable box and was asked many more questions about "which channel do you receive on 121 or 4 or 66 etc.
I believe my software version is corrupt.
I also remember seeing a screen that showed which type of input is was using.
The other issue is that TiVo customer care is not helping me because I have an "enhanced" box.
This thing worked great for about a year, and now it is almost worthless.
As said above, you're making some sort of mistake here. First you say there are no options displayed on what level of service you have, and then you say you're asked if you receive premium channels.
You also say you have an "enhanced" box.
WHAT does that even mean?
Finally, you say it worked for a year.
WHAT has changed?
Did you move (and now have a new cable system)?
Did you hack the box with software from an unreliable source?
Has your box updated its software from TiVo?
Finally, you say the TiVo asked you what channel you receive on 121...
TiVo tuners can't get channel 121, which means you must have been using it with a cable box.
I've told you before, if you used a cable box with this TiVo before, but aren't now, you can NOT tell the TiVo you currently have digital cable.
You HAVE TO tell it you have analog cable. Do NOT tell it you have your company's digital service.
I really feel you may not be paying attention to the things we're saying to help you.
Maybe you should write down, step by step, EVERYTHING you do when going thru setup, EVERYTHING that appears on the screen (leave out NOTHING), and then type your notes up and present them here.
Maybe then we can figure out how to help you and what's really going on.