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Hi,
I recently upgraded to tivo hd, and have been dealing with Charter to get the cablecards working. Cablecard 2 works fine, but Cablecard 1 only works with analog channels. I noticed in the diagnostics pages that both cablecards think they are Tuner 0. According to Tivo, Tuner 0 should be Cablecard 2 only. Does anyone know what the problem could be and what can be done? Thanks!
 

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I upgraded to Tivo HD in Long Beach CA, The tivo can see both cards and sports the gray page stating 'call your cable company, here's the cable card #, here's the HOST ID"

Good News:
1. Tivo can see and recognize both cards
2. Charter rep called in the HOST IDs and Charter can see both cards being used so 'pairing' the cards worked

Bad News:
1. I only get 'some' of the channels to show up, meaning some channels are not be decoded (gray screen nothing on it)

Anyone find a work around for this? I have 'basic extended with Charter'.
I wonder if temporarily I order a larger package if the cards will decode correctly.
 

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------ Alan ------
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806 Posts
futurefront said:
I only get 'some' of the channels to show up, meaning some channels are not be decoded (gray screen nothing on it)
i believe that's what you're supposed to be looking for when the 'instructions for cablecard installers' that comes in the TiVoHD box say in item 9:

'be sure to test the customer's encrypted channels'

i'd say that your installation of whichever cablecard is misbehaving was not completed properly.
--
Alan :D
 
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