What did it end up being?

 

Have not had any answers as yet so have not tried any repairs.

 

Im not sure what is wrong, but I do know comcast had a cable card update shut down service for 1000s of people around the time your issues began but people got error messages for the most part.

Worst case you could send it to weakness of course but that is expensive. Hopefully someone else will see activity in this thread today and help out. I saw no one responded and was curious if you figured it out that’s why I replied. Best of luck.

 

It’s either a signal strength issue or a HD issue.

A CableCard simply authorizes your channels, it has zero impact on picture quality.

 

We stopped by the Xfinity store today to check on cablecards. They stopped issuing them last Oct. Did not get an answer as to whether they would shut them down. So - a little uneasy about spending the $ on a new Tivo right now. May replace the HD first but want to be sure we can save what is on the existing HD that's in it now.

 

The Xfinity store is not a great place for answers.

You should call Xfinity and ask customer service to transfer you over to advanced support and if they are unavailable open an engineering ticket and ask the customer service rep to have advanced support call you back asap. They are one of the few departments that knows what is going on with cablecards.

You want to stay away from regular customer service and regular tech support.

That’s what I would do. Best of luck.

 

Yes, a new HD requires re-pairing the card.

I don’t think any provider has a formal policy to not do that. However, you’re likely to get a rep who either THINKS there’s such a policy and will refuse, or a rep who doesn’t know HOW to do it, and will blame it on the card “failing” and then inform you you can’t get a new card.

 

Another member pointed out that if you tell them the hard drive failed and you need to re-pair the cablecard that you can put the card in a new TiVo or the old one and they would not know the difference. If this is correct info you would think they would not allow you to re-pair the card.

I am interested if someone is able to successfully re-pair in the same box or re-pair in a new box with Comcast.

Until a couple people replace their hard drive and successfully re-pair with let’s say Comcast we will not know for sure.

The first part of my answer I got from along time member so I am assuming that part is accurate as far as when you re-pair a card the cable provider can not tell what device it is in. I do not know if that is true, strictly going by what I was told.

 

Flb427 you can buy an edge cable in good condition with lifetime for 50-100 and use your existing cablecard with it. You can have them re-pair the cc in the new used unit.

You can also get a cable only Roamio in good condition with lifetime for 50-100. So you have cheap options to solve the issue. Replacing the hard drive is a cheap option if you do it yourself or find someone locally.

After thinking and reading the other replies hard drive or buying another unit seems like the thing to do.