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Discussion Starter · #1 ·
Please help. I just got a refurbed Bolt directly from Tivo. My original Bolt had a video hardware problem. I took the upgraded 2TB HD out of my original Bolt and put it in the refurbed Bolt. On boot up, after a few minutes, it displays an error "XXX (software downgrade)" on a red background. It then says to call customer service. My original Tivo had been plugged in and working with the 2TB HD until just before I swapped it into the refurb Bolt. However, the original Tivo was deregistered by Tivo about a week ago, even before the refurbed Bolt shipped. How do I resolve this error
Thanks,
akhnaten
 

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Please help. I just got a refurbed Bolt directly from Tivo. My original Bolt had a video hardware problem. I took the upgraded 2TB HD out of my original Bolt and put it in the refurbed Bolt. On boot up, after a few minutes, it displays an error "XXX (software downgrade)" on a red background. It then says to call customer service. My original Tivo had been plugged in and working with the 2TB HD until just before I swapped it into the refurb Bolt. However, the original Tivo was deregistered by Tivo about a week ago, even before the refurbed Bolt shipped. How do I resolve this error
Thanks,
akhnaten
You will have to do a "clear and delete" to get it to work. All the recordings will be lost in the process.
 

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Discussion Starter · #5 ·
I was finally able to get it to work by setting up the refurb Bolt with its original 500GB HD. Once that setup was complete, I put my 2TB HD into the refurb Bolt and it came up normally.
I suspect that wiping the drive in a PC, thus removing all traces of Tivo software, would have resolved the issue as well. But that is a LOT more work than what ended up working. Thanks to everyone for their suggestions.
akhnaten
 

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Every Tivo is encoded so shows on the original DVR would work.

I suspect that your replacement Tivo has been running a lesser version of its software.
You could have copied the shows over to a PC from the still subscribed Tivo, Move the 2TB over, run Clear & delete Everything, transfer shows back from the PC.
 

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Discussion Starter · #7 ·
Every Tivo is encoded so shows on the original DVR would work.

I suspect that your replacement Tivo has been running a lesser version of its software.
You could have copied the shows over to a PC from the still subscribed Tivo, Move the 2TB over, run Clear & delete Everything, transfer shows back from the PC.
ThAbtO, that sounds very interesting for next time. Can you point me to a document that describes how to copy the files to a PC? I thought the entire drive would be encrypted, or at least the shows. I know everything from Frontier FIOS TV is encrypted, except for the basic OTA channels.
 

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ThAbtO, that sounds very interesting for next time. Can you point me to a document that describes how to copy the files to a PC? I thought the entire drive would be encrypted, or at least the shows. I know everything from Frontier FIOS TV is encrypted, except for the basic OTA channels.
Encryption by Frontier is not the issue as this encryption is removed by the TiVo using the CableCARD. All recordings are then re-encrypted by the TiVo so that they only be decrypted by that TiVo but can be transferred(actually copied) to a PC using the TiVo s/w and any number of programs on the PC unless they are copy protected. Copy protection is controlled by your cable operator. I don't know what Frontier's copy protection policy is.

You should investigate kmttg and pyTivo.
 

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Encryption by Frontier is not the issue as this encryption is removed by the TiVo using the CableCARD. All recordings are then re-encrypted by the TiVo so that they only be decrypted by that TiVo but can be transferred(actually copied) to a PC using the TiVo s/w and any number of programs on the PC unless they are copy protected. Copy protection is controlled by your cable operator. I don't know what Frontier's copy protection policy is.

You should investigate kmttg and pyTivo.
If Frontier Copy protects them then transfers would be prohibited. Only streaming the content would be allowed.
 

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If Frontier Copy protects them then transfers would be prohibited. Only streaming the content would be allowed.
Did you actually read my entire post? Particularity this part:

... unless they are copy protected. Copy protection is controlled by your cable operator. I don't know what Frontier's copy protection policy is.
 
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