[beats1234]

Has anyone ever been told that they have too many TiVo devices? I bought a Mini Lux and couldn’t get it working for the life of me. Under diagnostics, I get AuthenticationState NOT_VALID. None of the apps work. Live TV gives me V425. I connect to the Internet OK via both wireless and ethernet. I connect to my bolt no problem but it can’t find any recordings.

I called TiVo and they told me I have too many devices on my account. They said there is a 12 device limit and I have 19. When I login, I do see my new mini but the rep said that it won’t work until I get down to 12. I was only seeing 14 in my list so I removed two Stream 4K units. She then told me I still have 17. So we went through all of my units (that she could see but I couldn’t, even under inactive units) and she removed five more from my account. She insisted that those would not be able to be reactivated under any circumstances. Those have been gone for years so that was fine.

She was pushing me to make a new account, put one Roamio and some of the minis on that, but they wouldn’t be able to see each other. This all seems really off. How did I activate my new bolt like six months ago if it was device number 17? Anyway, she said it would take 2 to 3 days for the devices to drop off my account but guaranteed that my new Mini Lux would be working after that but I have my doubts.

Any ideas? Thanks!

 

[krkaufman]

Yes, there's been a 12 device limit for some time (may have been as low as 10 in the past), and you'll find a number of posts here discussing it, and associated setup hassles. And it's a mystery how you had more than 12 devices and hadn't experienced any issues.

(Though including Stream 4K's in the active list seems pointless, since they can't interoperate with a TiVo Whole Home system.)

 

[beats1234]

Thank you for your reply. I searched device limit but didn’t see anything. The Stream 4Ks show up in active devices, so I’ll create a new account for those. On TiVo’s end, all of my old devices show up, too. I guess I was getting away with a TiVo crime until I tried to activate this latest Mini.

Is it true that having them remove a device from your account will render it useless? I was told in no uncertain terms that the device would be removed from the system and could not be re-activated, which seems weird.

 

[kdmorse]

I called TiVo and they told me I have too many devices on my account. They said there is a 12 device limit and I have 19. When I login, I do see my new mini but the rep said that it won't work until I get down to 12. I was only seeing 14 in my list so I removed two Stream 4K units. She then told me I still have 17. So we went through all of my units (that she could see but I couldn't, even under inactive units) and she removed five more from my account. She insisted that those would not be able to be reactivated under any circumstances. Those have been gone for years so that was fine.

There's nothing to stop you from exceeding 12 devices, but once you do, only 12 of them will work right. It doesn't really impact Tivos that just sit somewhere and do their job by themselves, so it can go unnoticed for a while. But Tivo's seeing other Tivo's, remote web initiated actions, TTG, TTCB, Mini's, all fall under the limit of 12. I have no knowledge as to whether the Stream 4Ks consume a slot or not (I would have assumed they do not, but I also wouldn't be shocked if they do). I'm sure front line CSR's aren't well trained about what 'counts', so they're just told to clean up accounts until total number of devices is under 12.

But yes, once you cross the limit, activating a new Mini will fail.

 

[krkaufman]

Is it true that having them remove a device from your account will render it useless? I was told in no uncertain terms that the device would be removed from the system and could not be re-activated, which seems weird.

If a device is removed entirely from an account, then it would be detached from any purchased service plan, I would think ... which would be death for older devices that can no longer be activated to a new account (Series 3 and older, I believe). And it's possible that Lifetime service would even be lost for Premiere and newer devices.

This is why setting up a 2nd account for the older devices is recommended.

 

[Series3Sub]

Here is an except from the Xperi/TiVo User Agreement regarding number of devices and soft devices permitted per single account:

"Restrictions
You may have a maximum number of 12 TiVo set-top boxes (DVRs or TiVo Minis) and 10 TiVo soft devices ("TiVo soft devices" are the TiVo Stream 4K or TiVo mobile application per device) on the same Tivo.com account.
Some TiVo DVRs may let you stream or download your recorded content to your mobile devices. The following restrictions apply to streaming/downloading your recorded content from a TiVo DVR:

• 
  
  
  • You may sync a maximum number of 10 mobile devices.
  • You may only sync mobile devices that you own or control (i.e., no using your neighbor's iPad)."

https://tivo.pactsafe.io/legal.html#user-agreement

Summary and changes from previous User Agreement:

*Limit is total of 12 Set-top DVR's including Mini's.

TiVo instituted a change a while back increasing TiVo device (DVR or Minis) from 10 to the current 12.

*A Separate limit of 10 TiVo soft devices such as TiVo Stream 4K including TiVo Mobile Applications (one per device).

There is no mention in the latest User Agreement of the original TiVo Stream in this regard. In the previous User Agreement, wording was such that the original TiVo Stream device was specifically exempt from either device limit count. Also, the number of Soft devices has been reduced from 12 to 10 compared to the previous User Agreement, and the term "Soft" devices is a new term not used in the previous User Agreement.

 

[JoeKustra]

My account has two Premiere boxes in its Inactive tab. Both can be reactivated, but since I have 11 active, I would crash my account. A while back I activated one for a few weeks, then cancelled it again.

 

[preilly44]

Has there been any updates to this limit? I need to have 14 tivo's activated on one account. Is there any ways around it? They will never all be used at once if that helps...

 

[krkaufman]

Still 12 devices, to my knowledge.

 

[Larsenv]

Has there been any updates to this limit? I need to have 14 tivo's activated on one account. Is there any ways around it? They will never all be used at once if that helps...

Why in the world would you need 14 TiVos in one account?

 

[snerd]

Why in the world would you need 14 TiVos in one account?

84 tuners! *drool*

 

[preilly44]

Why in the world would you need 14 TiVos in one account?

I don't need that many tuners, really just one Edge and a ton of mini's but I think there is a limit to how many mini's you can connect so I guess I'll have to use my Edge and Bolt + 10 minis. We have a ton of TV's that we use once a while in different places but I want to have access to Tivo on them whenever we do need to use them.

 

[krkaufman]

but I think there is a limit to how many mini's you can connect

Yeah, Mini's count towards the 12-device limit, so your 2 DVR + 10 Mini setup fits. Odd that TiVo didn't adjust their limits in some way to better accommodate Mini's.

 

[AntiPC]

I'm having an issue livening up a mini. It's stuck in a guided setup loop where it won't connect to either DVR on the network even though it "sees" them. They're grayed out, have a red circle cross out symbol next to them, and I get a V70 error when I try to connect.

I had used this mini up until 2017 when I replaced it with a Roamio OTA and stuck it in a closet. A neighbor was giving away a T.V., so here we are.

Could being over the limit on devices cause this? I'm at 17:

1 is gone and listed as inactive
1 is gone but listed as active. Since it was lifetimed, it won't let me deactivate it on the tivo site
2 are old series 2s that phone home, but aren't really used or networked to any other tivo devices

11 are DVRs and minis that are powered on and used regularly
1 is a mini that's sitting in a box because it was replaced by a DVR. Similar situation to the one I'm trying to revive.
1 is the mini I'm trying to hook back up

 

[krkaufman]

Could being over the limit on devices cause this? I'm at 17:

Yes.

 

[AntiPC]

As had been mentioned to earlier, there seems to be official Inactive and Active categories, and an unofficial "Active and Network Connected" category. The 12 limit is on Active and Network Connected. If there are more than 12, the connectivity won't work. I'm really at 13: 6 in one location, and 7 in another. I first put through a ticket to address the V70 error on the mini I wanted to add back, and cleared the error, but then another mini quit connecting with a V106 error. It turns into a game of whack-a-mole. If they'd "paused" the connectivity of the mini I have in a box, it would have kicked the can down the road.

I then called Tivo and created a second account, and everything's working now. When I pointed out that there were devices listed that I no longer had, the CSR didn't want to delete them. Even counting the dead soldiers, I'm under 12 in each account.

 

[Yuterald]

It appears TiVo might be doing this in 'waves' since mine got 'hit' this weekend. None of my Mini's are working so an extremely frustrating weekend. Going to call today to get a few moved and it better fix the issue.

 

[PR44]

Just to follow up, I just chatted with tivo and there is still a 12 device limit. I was hoping to add a 13th mini....does anybody know of any ways around the limit?

 

[302481]

Question for the folks with dozens of Tivos, are you running hotels or businesses with lots of TVs? Just curious how an average family ends up with so many if only for personal use.

 

[PR44]

Question for the folks with dozens of Tivos, are you running hotels or businesses with lots of TVs? Just curious how an average family ends up with so many if only for personal use.

We have a TV in most rooms in the house as well as a small guest house and a TV on a screened porch and outdoor area. I could use 14 if they would let me.