Hi, I posted this in the Time Warner cable card thread, but wanted to get it on the main page as it's a timely issue and that thread is 62 pages long.
I'm looking for some info about New York TWC cable card firmware upgrades.
My series3 was working great until about 2 weeks ago, when the tuner associated with CableCard1 would not get the scrambled channels. No problem with the networks, but something like Comedy Central or Nickelodeon would give me still screen of what was on that channel then go to an all gray screen.
No problem, I figured, I'll just have them install a new cable card in slot 1. Cable guys show up, put a new card in slot 1, call in the switch to dispatch or whatever, and we sit there waiting for the firmware upgrade to complete. Waited an hour, nothing changed. Tried changing to another card. Waited another 45 minutes, no change. Reset tivo box, wait for firmware upgrade, no change. Pull card 2, insert card 1 by itself, wait for firmware upgrade, no change.
Basically we sat around all day but never got the card to work. Eventually we pulled the card (1) and the box is running on the remaining working card. He left me the card that's currently paired with slot 1. I tried it again today, firmware failed to upgrade.
Cable guy called a guy he knew in tech support. That guy told him they haven't had a successful series3 firmware upgrade in 2 days.
Has anyone in the Southern Manhattan Time Warner tried to install a new cable card recently? I've started to think it might be my box, but that's a huge hassle to exchange.
Any help, thanks in advance.
I'm looking for some info about New York TWC cable card firmware upgrades.
My series3 was working great until about 2 weeks ago, when the tuner associated with CableCard1 would not get the scrambled channels. No problem with the networks, but something like Comedy Central or Nickelodeon would give me still screen of what was on that channel then go to an all gray screen.
No problem, I figured, I'll just have them install a new cable card in slot 1. Cable guys show up, put a new card in slot 1, call in the switch to dispatch or whatever, and we sit there waiting for the firmware upgrade to complete. Waited an hour, nothing changed. Tried changing to another card. Waited another 45 minutes, no change. Reset tivo box, wait for firmware upgrade, no change. Pull card 2, insert card 1 by itself, wait for firmware upgrade, no change.
Basically we sat around all day but never got the card to work. Eventually we pulled the card (1) and the box is running on the remaining working card. He left me the card that's currently paired with slot 1. I tried it again today, firmware failed to upgrade.
Cable guy called a guy he knew in tech support. That guy told him they haven't had a successful series3 firmware upgrade in 2 days.
Has anyone in the Southern Manhattan Time Warner tried to install a new cable card recently? I've started to think it might be my box, but that's a huge hassle to exchange.
Any help, thanks in advance.