[sbl2786]

I've been having issues with my bolt, I think I'd rather just replace the whole thing than experiment with part replacements especially right now when I don't have the head for it.

My Bolt currently is not on the latest software.

If I go this upgraded unit route is there anything special I have to do besides add my cable card and plug it in? Does it need to be activated? Basically just want to know what the process is of switching my service from one box to another. I am a Fios subscriber

 

[ajwees41]

yes cable card needs activated on new edge and tivo service plan on edge

 

[sbl2786]

yes cable card needs activated on new edge and tivo service plan on edge

but the same card can be used? Also how do I go about switching the plan over to the new device?

 

[ajwees41]

but the same card can be used? Also how do I go about switching the plan over to the new device?

yes same card you can't transfer service to edge it needs a new subscription

 

[sbl2786]

yes same card you can't transfer service to edge it needs a new subscription

So I would have to cancel my current monthly plan? What happens if you had a life subscription and needed a new device?

 

[ajwees41]

So I would have to cancel my current monthly plan? What happens if you had a life subscription and needed a new device?

depending on if you wanted both tivo's to work they need service as for transferring service that would be up to to tivo customer service

 

[sbl2786]

depending on if you wanted both tivo's to work they need service as for transferring service that would be up to to tivo customer service[/QUOTE

I only need the new one to work

 

[LarryAtHome]

Your bolt would be covered by TiVos continual care warranty if you are paying monthly or annually for service.
Continual Care Warranty

TiVo's Continual Care warranty covers your TiVo EDGE, TiVo BOLT or TiVo Roamio for the uninterrupted duration of your monthly or annual TiVo service subscription. With Continual Care protection, we'll send you a replacement box at no charge if your TiVo EDGE, TiVo BOLT or TiVo Roamio needs repair within the first 90 days from your date of purchase.*
After 90 days, you'll receive a replacement box for just $49.00.**

* Exchange exclusions and restrictions apply. Replacement box may be a repaired, renewed or comparable product, at TiVo's discretion. Customer responsible for payment of shipping costs. See Limited Warranty Info for details.

** Exchange exclusions and restrictions apply. Replacement box may be a repaired, renewed or comparable product, at TiVo's discretion. Customer responsible for payment of shipping costs and any applicable taxes. See Limited Warranty Info for details

If you have an obligated service commitment, then there may be a penalty if you cancel early. If not, then you can cancel anytime.