I came home tonight to find a beat up package on doorstep tonight and I opened it and there was my Tivo rewards Zen Media Player that I ordered a few weeks ago for my 50000 points. The Zen box has been opened and the thing looks like a refurb. All items were obviously opened and used and poorly repackaged. The unit itself even has a repair tag scotch taped on! And to top it off it DOESN'T WORK! Come on Tivo, Whats Up?