[buddhawood]

I came home tonight to find a beat up package on doorstep tonight and I opened it and there was my Tivo rewards Zen Media Player that I ordered a few weeks ago for my 50000 points. The Zen box has been opened and the thing looks like a refurb. All items were obviously opened and used and poorly repackaged. The unit itself even has a repair tag scotch taped on! And to top it off it DOESN'T WORK! Come on Tivo, Whats Up?

 

[jmoak]

Dude.... Someone screwed up and got a label on the wrong box and you got sent a zen that someone had sent back for repair/replacement. To send you something like that as a "reward"... well, you said it. That would be the definition of tacky!

Call them and tell them just as I put it above. That HAS to be a mistake. Treat it as a mistake.

A BIG mistake. Give em' a chance to make it right.

....if they don't, come back here and get LOUD!!

 

[1283]

Well, the TiVo Rewards description doesn't say anything about being new. It doesn't say anything about working/not working, either.

 

[buddhawood]

Well, the TiVo Rewards description doesn't say anything about being new. It doesn't say anything about working/not working, either.

Well, you've got me there!

 

[dirtypacman]

Well, the TiVo Rewards description doesn't say anything about being new. It doesn't say anything about working/not working, either.

LOL

I agree just bring it to their attention and Im sure they will make it right for you.

 

[davezatz]

Remove the hard drive and see if they left any good content on it.

 

[TiVoJerry]

Majorly weak! I spoke with someone on the Rewards Team and she assured me that we are not supposed to be sending out refurbs. Send me a PM with your contact info and rewards acct # (not the password) and I will pass it along to her for followup.

 

[buddhawood]

PM sent. Thanks for looking into the problem for me!

 

[DCIFRTHS]

PM sent. Thanks for looking into the problem for me!

Please keep us posted on the outcome of your situation. I hope it works out for you!

 

[AnotherWin95]

Nice to have TiVo folks in these forums huh?

 

[DCIFRTHS]

PM sent. Thanks for looking into the problem for me!

Still awating the outcome of this situation....

 

[buddhawood]

Still awating the outcome of this situation....

There is sort of a resolution. I was contacted by Tivo and they are going to send me a prepaid label to ship it back to them. They will then credit me back the 50000 point to my rewards account so I can reorder another one. Hopefully a new one this time. My only complaint is that by the time this all transpires the Zen may be as outdated as my Betamax! But at least they are doing something!

 

[Test]

ah zen master....maybe you were not meant to have this device, look at this as your second chance. choose wisely young grasshopper

 

[DCIFRTHS]

There is sort of a resolution. I was contacted by Tivo and they are going to send me a prepaid label to ship it back to them. They will then credit me back the 50000 point to my rewards account so I can reorder another one. Hopefully a new one this time. My only complaint is that by the time this all transpires the Zen may be as outdated as my Betamax! But at least they are doing something!

Glad to hear that you are getting your points back! I agree that this NEVER should have happened in the first place. Let us know when you get the new one. Fingers crossed for you

 

[gastrof]

Majorly weak! I spoke with someone on the Rewards Team and she assured me that we are not supposed to be sending out refurbs...

I'll take any working refurbed Zens you're stuck with...

 

[marrone]

They should have cross-shipped this, since they goofed up in the first place.
Granted, they are making it right, which is the right thing to do, but they should have sent him a new one overnight, with the mailer in it. They could always bill his account if he doesn't ship the refurb back within 30 days or so.

-Mike

 

[buddhawood]

Well, just and update. I STILL haven't even received my return label for this. Tivo said they have requested one be sent twice so far. I am really surprised that this is taking so long. I think they should do a advanced exchange. I have no problem with a CC to guarantee the exchange. It's bad enough that this happened to begin with but the delay in correction is getting ridiculous!

 

[lessd]

Well, just and update. I STILL haven't even received my return label for this. Tivo said they have requested one be sent twice so far. I am really surprised that this is taking so long. I think they should do a advanced exchange. I have no problem with a CC to guarantee the exchange. It's bad enough that this happened to begin with but the delay in correction is getting ridiculous!

I ordered something that was DOA, it took about 8 days to get the return label (they told me 10 days)..after I got it I sent the item back and got credit for it on my card... another 9 days..I just have to order another item. ( They even gave me credit for the shipping cost that I will have to pay when I reorder)

Les

 

[TiVoJerry]

I had no idea this was still an issue. I'll go knock some heads........uh, I mean "send a polite followup request".

 

[TiVoJerry]

Buddhawood, I sincerely apologize for this inexcusable delay, as well as thank you for being so patient and polite with your posts. I won't bore you with the details but for starters I have been assured that you will be overnighted a label and be contacted shortly by the company responsible for that aspect.

I'm also looking to see what our options are for going "above and beyond". Keep in mind that any possible options are likely out of my direct control so I can't make any promises but will do what I can.

The only good I can see in this (stricly IMHO) is if, by any chance, you were interested in the iPod Video (60gb, black) it is now available on the store for just 5k more. You now have a chance to rethink your options.