[JeffInDFW]

Every 2 or 3 days, I will back out of an app and the Tivo S4K just goes to a black screen and sits. If I hit the "Netflix button" on the remote, it will open Netflix, but if I back out of Netflix I am right back to a black screen. Only solution is to unplug the Tivo and plug back in. Apps I know it has happend to are when backing out of Netflix and Pandora. I'll pay attention to see what other apps it happens to. This started maybe 3 weeks ago.

I have the latest software.
EDITED TO ANSWER QUESTION BELOW: Yes, it is plugged in using the included wall adapter into a wall outlet.

Any ideas?

 

[Kirk Tavener]

Every 2 or 3 days, I will back out of an app and the Tivo S4K just goes to a black screen and sits. If I hit the "Netflix button" on the remote, it will open Netflix, but if I back out of Netflix I am right back to a black screen. Only solution is to unplug the Tivo and plug back in. Apps I know it has happend to are when backing out of Netflix and Pandora. I'll pay attention to see what other apps it happens to. This started maybe 3 weeks ago.

I have the latest software.

Any ideas?

I have been having the same issue. this really sucks.

 

[Rodney]

How are you powering the Stream? If it is plugged into a USB port rather than the power adapter it came with, that may be your issue.

 

[Kirk Tavener]

it is plugged into the wall using the tivo usm power adapter

 

[JeffInDFW]

How are you powering the Stream? If it is plugged into a USB port rather than the power adapter it came with, that may be your issue.

Yes, I'm also using the included wall adapter and plugged into a wall outlet.

 

[mattyro7878]

Mine is plugged into the wall and us doing the exact same thing. I think you'll also find a long press of the Android circle will get you access to all the apps but not the landing screen. So this is definitely software and not a broken unit. We all can't all of a sudden have the same issue at the same time

 

[sssSMOKING]

Mine is plugged into the wall and us doing the exact same thing. I think you'll also find a long press of the Android circle will get you access to all the apps but not the landing screen. So this is definitely software and not a broken unit. We all can't all of a sudden have the same issue at the same time

Same here. I have 2 and both are doing the same thing. Every couple of days getting the black screen. Need to cycle power then it works for a few days.

 

[xberk]

Mine is plugged into the wall and us doing the exact same thing. I think you'll also find a long press of the Android circle will get you access to all the apps but not the landing screen. So this is definitely software and not a broken unit. We all can't all of a sudden have the same issue at the same time

Same behavior here. Back button or Android TV button gives me black screen at times .. something changed .. what's up Tivo?

 

[241705]

I haven't seen this yet and hoping I don't. Do you run the TiVo app that came with it? I ask because I "de-TiVo'd" my TS4Ks and don't use/disabled the TiVo app that came with it. FWIW, I also run these via wired ethernet.

 

[moyekj]

Yes this is extremely annoying. I have TS4K for my wife and every few days when she turns on TV she is greeted with black screen and I have to power cycle the TS4K POS to fix it. I'll soon be swapping out the TS4K with a spare Fire TV 4K I have for her to use. Was planning on doing that anyway once we drop HBO Max.

 

[Diacritical]

It’s now happening (all of a sudden) on all three of my streams. Very annoying. This was a problem with the initial release I had months ago (looks like a regression bug).

 

[Rodney]

Well, after posting asking the OP on whether or not it was a power issue, last night I experienced the same issue as well.
I had to do the long press to get the apps up, and then after I was finished watching HBOMAX I power cycled it.
Very annoying!

 

[pldmich]

Yep, been happening a couple of weeks for me too.

 

[moyekj]

As usual TiVo shows no embarrassment/urgency releasing a fix for such a blatant issue. I'm never buying anything TiVo branded ever again.

 

[cpubradley]

I must say that is happening to me too - often enough that I have switched to the "Chromecast with Google TV and Netflix bundle" - so far no issues. So for now my Tivo 4k is sitting unused, hopefully when I get around to powering it back on a fix will be in place.

 

[241705]

So far, I have not seen this. I have also removed or disabled the TiVo apps - has anyone who's experienced this problem also "de-TiVo'd" their TS4K?

 

[Alex_7]

So far, I have not seen this. I have also removed or disabled the TiVo apps - has anyone who's experienced this problem also "de-TiVo'd" their TS4K?

I also de-tivo'd mine, and I have never had this black screen issue.

 

[gkottner]

I also de-tivo'd mine, and I have never had this black screen issue.

Ditto

 

[fattymcbuckles]

Same with me. De- tivoed mine and it runs great.

 

[Alex_7]

If anyone is having issues, go to system apps, and Uninstall android tv home updates, clear data, and see if that fixes the issue