[rmastbro]

I have a problem and wanted to see if anyone else has experienced a similar issue.

Tonight, I had 2 shows set to record via Season Pass, Bionic Woman and Private Practice to start at 9:00.

Channel was set to same station as Bionic Woman before the recordings started (NBC), Deal or no Deal.

Came back to TV at 9:15 to watch Bionic Woman and noticed that I had a blank screen and the time bar at bottom was at 0:00 (nothing recorded). I pressed Live TV button and jumped over to other channel being record ABC, worked fine. Pressed Live TV button again to return to NBC and again got a blank screen with no show.

I then stopped recording Bionic Woman and changed to a different channel (I think if was ESPN) and returned to NBC and channel worked! Pressed Rec button to start recording Bionic again (lost the first 20 minutes).

This same problem occurred last Monday night trying to record two shows at same time.

I went to Cable setup screen to test channels on each card and it worked. Well, occasionally I would get a blank screen and had to change channel and back to 'kickstart' the channel back on.

Very strange ..... This issue seems to be intermittent...

I called Tivo, and at this point it is difficult to say whether the issue is in the cablecards, Comcast service or the Tivo Series 3 box.

Comcast is coming out tomorrow to install 2 new cable cards to see if the problem goes away.

I am running Tivo version 8.3.xxx, Comcast cable cards.


Has anyone else had this similar issue...


Anyone ?? Anyone ??

Thanks.....

 

[ajwees41]

I have a problem and wanted to see if anyone else has experienced a similar issue.

Tonight, I had 2 shows set to record via Season Pass, Bionic Woman and Private Practice to start at 9:00.

Channel was set to same station as Bionic Woman before the recordings started (NBC), Deal or no Deal.

Came back to TV at 9:15 to watch Bionic Woman and noticed that I had a blank screen and the time bar at bottom was at 0:00 (nothing recorded). I pressed Live TV button and jumped over to other channel being record ABC, worked fine. Pressed Live TV button again to return to NBC and again got a blank screen with no show.

I then stopped recording Bionic Woman and changed to a different channel (I think if was ESPN) and returned to NBC and channel worked! Pressed Rec button to start recording Bionic again (lost the first 20 minutes).

This same problem occurred last Monday night trying to record two shows at same time.

I went to Cable setup screen to test channels on each card and it worked. Well, occasionally I would get a blank screen and had to change channel and back to 'kickstart' the channel back on.

Very strange ..... This issue seems to be intermittent...

I called Tivo, and at this point it is difficult to say whether the issue is in the cablecards, Comcast service or the Tivo Series 3 box.

Comcast is coming out tomorrow to install 2 new cable cards to see if the problem goes away.

I am running Tivo version 8.3.xxx, Comcast cable cards.

Has anyone else had this similar issue...

Anyone ?? Anyone ??

Thanks.....

Have them check sgnal levels.

 

[rmastbro]

Have them check sgnal levels.

I assuming you mean with a dB meter on the RG6 wire ?

 

[ajwees41]

I assuming you mean with a dB meter on the RG6 wire ?

yes

 

[rmastbro]

Has anyone else experienced an issue similar to this ?

Someone suggested that the signal in the RG6 should be checked... Since this issue is intermitted would it suggest that this issue be related to a cablecard or Tivo firmware issue ?

 

[s2kdave]

This is a widely reported bug in 9.1. Are you sure you don't have 9.1? If you go into the To Do List, then Recording history and find the show it missed recording, it will probably say something like it didn't record because the video stream wasn't available. I have this problem too. I called tivo and reported it. They had me shutdown, take my cable cards out and put them back in and boot up and it went away temporarily. It's some error in tuning the cable cards. I hope this is fixed in 9.2.