I too am in DFW with Spectrum and an Edge with Card and tuning adapter. I had 3-4 tech's come before I got the card and tuning adapter. They had not ever installed one. So I sent them away and the next day I got it all playing. It took a few phone calls to get the tuning adapter & card registered. TiVo support was very helpful. Now after a year or so I am getting Pixelating and audio dropouts on all channels. Three truck rolls and still bad. Never bad when they are here. Very Frustrating.I just signed up for Spectrum this week and received my self-install kit yesterday with 2 Cisco TA's (That "looked" brand new. Had to take the sticky film off the glossy parts of the TA's and the modem as well. Not a scratch on any of them.) and also received 2 Cisco CableCards (which also "look" brand new"). I have my own better router of course. Now, I live in DFW, so I guess the mileage may vary and "they could be phasing them out in some areas), but obviously not "everywhere and not here. Them not supporting CableCard sounds like some obviously stupid crap given to you by a CSR that doesn't know any better. My self-install order telling the rep what I needed was quick and painless and got it all.