I recently moved 100+ miles and turned in my Spectrum equipment including cable card. The system didn't recognize the cable card number and was asking for the box that the cable card was in. The lady had to hand write the cable card number on the receipt as proof I turned the cable card in. I said I was concerned about getting another Spectrum cable card issued and she said if you have trouble procuring a cable card for your new place come back here because they still had some. Then their system had the nerve to send me a $20 bill for not returning the cable card, so I went back to get a printout acknowledgment that I turned it in. I'm still a month away from moving into my destination apartment (long story) so I won't find out how easy it is to get a Spectrum cable card until then.