Update since technician came today about CableCARD and HSC after receiving in and installing the HSC on Monday.
Everything is now back to working.
There is a known problem, on the back end, with the CableCARDs and HSCs showing activated to the support representatives when actually they are not. Technician showed both as being disabled in his mobile system.
Both the CableCARD and HSC were actually still disabled as, when the switch gets flipped for high split, it automatically deactivates and kicks the CableCARD off the account, but the back end was able to get it back on and working along with getting the HSC fully provisioned.
Also, with Motorola CableCARDs, when the switch flips, the CableCARD is getting recategorized as a Cisco card which doesn’t allow the representative to provision it because it won’t accept the Data ID since Cisco cards don’t use that in their provisioning like Motorola cards do.
The back end was able to recategorize it back to a Motorola card, and the DataID was able to be successfully provisioned back into the system.
New hits were sent, and everything came back alive as it was before.
On the CableCARD Decoder Diagnostics Screen under:
Settings → Remote, CableCARD, and Devices → CableCARD Decoder → CableCARD Installation → CableCARD Menu → Conditional Access
the following three fields should show like in the picture below:
Con = Yes
Val = V
Auth = S
If any of these show ? or a different value other than those above, then the CableCARD is not provisioned and enabled properly to take the authorization, and all channels, whether SDV or not, will display a V58 message.
On the Tuning Adapter Diagnostics Screen under:
Settings → Remote, CableCARD, and Devices → Tuning Adapter → Diagnostics
it should look similar to the one displayed below if signals are coming in properly.
Signal Strength should display a %, and Signal Lock, Program Lock, and Search Complete should all show as a Yes for all tuners. If these have a - instead, power-cycle the TiVo. They should change to a % and three Yes’s for all tuners
If -‘s are still showing then a strong enough signal is not being detected.
If it does show % and three Yes’s, and the CableCARD Decoder fields don’t show as described, then problem is the CableCARD not being provisioned and enabled properly in the controller system.
I hope this will help if any of you experience the same problem I had.
Everything is now working as before.