You're lucky. Legacy Charter markets never had and still don't have a dedicated support line or anybody that has a clue about cable cards. I struggled with dozens of activations and cable car support issues over the course of many years with Charter, later Spectrum. It got to the point where I had to tell them what to do, step by step because they were so incompetent.Since this is a Spectrum cablecard labeled thread...I've been with Spectrum and their cablecard since I bought my first HD set...They have a dedicated support line for cable cards and TAs, and it's not the usual desk jockeys reading from a script. Those people know their business, and never failed to remotely fix any issues I had. Many of them also used TiVos, which helped.