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I just got a phone call from a strange 866 number. They left no message. I googled it and it said Time Warner cablecard support. I was completely dumbfounded as to why Time Warner cablecard support would be calling me until I remembered they might be part of Spectrum now. I'm guessing it was either to follow up on yesterday's e-mail, or something more threatening to pressure me by telling me they'll be turning me off by a certain date.
 

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They've been talking about Bally Sports offering a stand-alone streaming package for Cardinals games for a couple of years now. The impression was it's getting close and there was even a recent story that it's expected to cost about $20/month.

Edit:
No Cardinals. They pick the five teams with no demand so they can justify not rolling it out for other teams. Somebody is definitely dragging their feet. I think they'll keep the Cardinals exclusively on Spectrum and DirecTV until enough people simply refuse to keep paying those services; then they'll roll out direct-to-customer streaming.
 

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They've been talking about Bally Sports offering a stand-alone streaming package for Cardinals games for a couple of years now. The impression was it's getting close and there was even a recent story that it's expected to cost about $20/month.

No Cardinals. They pick the five teams with no demand so they can justify not rolling it out for other teams. Somebody is definitely dragging their feet. I think they'll keep the Cardinals exclusively on Spectrum and DirecTV until enough people simply refuse to keep paying those services; then they'll roll out direct-to-customer streaming.
NESN in Boston apparently beat out Bally for stand-alone streaming Red Sox and Bruins games.
Boston’s NESN, the regional sports network that televises Red Sox and Bruins games, will be the first RSN to offer its full slate of programming directly to consumers through a streaming service, allowing them to bypass the pay-TV bundle.
 

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Is OTA my only option for using Tivo if they do drop the cablecard? Will I still be able to use Season Pass on OTA? Guess I better start looking for a way to set up an antenna.
I have a first generation Bolt that can do cable or OTA, and it takes about an hour to go through guided setup to switch to OTA (plus a few hours to fully download the new listings). I've gone back and forth a few times when there's been extended outages. The main thing is to check your Season Passes to make sure they're set to All Channels. Depending on your location, you may only need a flat antenna attached to the inside of a window.
 

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I am more intrigued by the 24 month free service. Maybe I will switch to that and pray that my sports will be streamed soon. I really don't want to go back to paying the monthly fee to spectrum. That's the reason I switched to TiVo in the first place.
  • Free Spectrum Receiver for 24 months
  • Free Cloud DVR services for 24 months
I take this to mean that the Spectrum Receiver will be instead of the cable card.
 

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Here is the transcript of my chat w/ Spectrum Support today:

Hello, thank you for reaching out to Spectrum. I see you have questions about hardware. Please give me a moment to review your information.
To get started, may I please verify your full address including zip code.
Michael ****, 2036 *** DR NE, ***, MN, **
Thank you. One moment please while I search that address.
How can I help?
I have received 2 e-mails about cablecard support ending, but none say when, and it is unclear why I am receiving this information. Do you have more detail as to how long my cable card will continue to operate?
If you are receiving the email it could be just one mass email to inform everyone.
I will check your account to see if you have anything pertaining to a cable card.
well, the e-mail seems more of a marketing type e-mail than a service update, but it is cause for concern
Alright let's take a look.
I can assure you, if Spectrum removes support for Cable Cards, i will cease being a Spectrum customer and will get my internet from elsewhere, and use a streaming service.
I understand. One moment.
Alright so I see where you have a Tuning adaptor which may be the reason you received the email.
I have a tuning adapter and a cablecard
We have discontinued them and they will no longer be available.
I run a TiVo on Spectrum TV service, have for more than 20 years
Right tivo will be cable card.
currently, have a TiVo Roamio with a cable card
The little small box that piggy backs off of the big box will be the tuning adapter.
so, the question is, when will these mentioned "service updates" take place that will render my TiVo useless?
I am aware about what the hardware I have is, and what it does
The text of the e-mail i received says this:
Dear Spectrum Customer, As a reminder, you are currently paying a monthly fee for one or more CableCARDs. A CableCARD is a one-way card device - about the size of a credit card - that allows access to TV services. As we continue to upgrade our networks and technology, CableCARDs will not be compatible with future service upgrades for some time. We have other options for you to consider that will enhance your TV viewing experience, including providing you DVR functionality and access to thousands of Video On Demand options.
2:28 PM
so, I am asking, WHEN?
it is the most horribly worded message ever: "...CableCARDs will not be compatible with future service upgrades for some time."
what exactly does that mean?
One moment and I will provide you with a when the system will change over.
June 14 at 2:32 PM
Still looking into this for you, thank you for your patience.
would prefer a true and correct answer to a fast one, so no problem.
I definitely understand.
Alright one moment.
June 14 at 2:37 PM
Alright so from what I gather we are not cutting them off we are simply discontinuing the product. Meaning if you have one you may keep it until it no longer works but once it stops working we will not have the equipment to replace it.
Right, totally understand that, asking when you are cutting them off...
is it in a week, a month, a year, 2 years?
or will it just quit working one day and that is that?
They aren't cutting them off.
That is what I thought at first when I read the email but they aren't cutting them off they are discontinuing the equipment.
so, if the equipment quits working, then I am out of luck, but if it keeps working forever, then it will just keep working?
I kind of doubt it, I thought the network operator had to get rid of it to make way for the high bandwidth network improvements...so when you roll out the next level (high-split??) internet, that is when cablecards are going to hit the dumpster?
As weird as that sounds yes.
So think of it this way. If you have a cell phone from 2010 they are not going to automatically cut the phone off just because it is old.
But once that phone breaks you will have to upgrade because they would no longer make that model.
Ok, I believe that is what you were told, but I don't believe it is the truth..we will see I guess...net, its a warning across the bow, sometime in the future, it may not work, but we have no plans right now...
This information was posted on something equal to an attention board.
So if it is wrong that think all agents would be in trouble haha.
ok
 

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Here is the transcript of my chat w/ Spectrum Support today:

Hello, thank you for reaching out to Spectrum. I see you have questions about hardware. Please give me a moment to review your information.
To get started, may I please verify your full address including zip code.
Michael *, 2036 DR NE, *, MN,
Thank you. One moment please while I search that address.
How can I help?
I have received 2 e-mails about cablecard support ending, but none say when, and it is unclear why I am receiving this information. Do you have more detail as to how long my cable card will continue to operate?
If you are receiving the email it could be just one mass email to inform everyone.
I will check your account to see if you have anything pertaining to a cable card.
well, the e-mail seems more of a marketing type e-mail than a service update, but it is cause for concern
Alright let's take a look.
I can assure you, if Spectrum removes support for Cable Cards, i will cease being a Spectrum customer and will get my internet from elsewhere, and use a streaming service.
I understand. One moment.
Alright so I see where you have a Tuning adaptor which may be the reason you received the email.
I have a tuning adapter and a cablecard
We have discontinued them and they will no longer be available.
I run a TiVo on Spectrum TV service, have for more than 20 years
Right tivo will be cable card.
currently, have a TiVo Roamio with a cable card
The little small box that piggy backs off of the big box will be the tuning adapter.
so, the question is, when will these mentioned "service updates" take place that will render my TiVo useless?
I am aware about what the hardware I have is, and what it does
The text of the e-mail i received says this:
Dear Spectrum Customer, As a reminder, you are currently paying a monthly fee for one or more CableCARDs. A CableCARD is a one-way card device - about the size of a credit card - that allows access to TV services. As we continue to upgrade our networks and technology, CableCARDs will not be compatible with future service upgrades for some time. We have other options for you to consider that will enhance your TV viewing experience, including providing you DVR functionality and access to thousands of Video On Demand options.
2:28 PM
so, I am asking, WHEN?
it is the most horribly worded message ever: "...CableCARDs will not be compatible with future service upgrades for some time."
what exactly does that mean?
One moment and I will provide you with a when the system will change over.
June 14 at 2:32 PM
Still looking into this for you, thank you for your patience.
would prefer a true and correct answer to a fast one, so no problem.
I definitely understand.
Alright one moment.
June 14 at 2:37 PM
Alright so from what I gather we are not cutting them off we are simply discontinuing the product. Meaning if you have one you may keep it until it no longer works but once it stops working we will not have the equipment to replace it.
Right, totally understand that, asking when you are cutting them off...
is it in a week, a month, a year, 2 years?
or will it just quit working one day and that is that?
They aren't cutting them off.
That is what I thought at first when I read the email but they aren't cutting them off they are discontinuing the equipment.
so, if the equipment quits working, then I am out of luck, but if it keeps working forever, then it will just keep working?
I kind of doubt it, I thought the network operator had to get rid of it to make way for the high bandwidth network improvements...so when you roll out the next level (high-split??) internet, that is when cablecards are going to hit the dumpster?
As weird as that sounds yes.
So think of it this way. If you have a cell phone from 2010 they are not going to automatically cut the phone off just because it is old.
But once that phone breaks you will have to upgrade because they would no longer make that model.
Ok, I believe that is what you were told, but I don't believe it is the truth..we will see I guess...net, its a warning across the bow, sometime in the future, it may not work, but we have no plans right now...
This information was posted on something equal to an attention board.
So if it is wrong that think all agents would be in trouble haha.
ok
Thank you for posting this. As usual, only people at the very top know (maybe), and they're not sharing. Very frustrating.

For those of you using OTA in the St Louis area, what have you had to do in terms of getting good reception? I have a Roamio which apparently does not work with an antenna, so I'm wondering if purchasing an OTA is the way to go. I don't necessarily want to have an antenna installed on the roof in the backyard. However, I love the functionality of TiVo and hate to lose it.
 

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Cranky old novice
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Here is the transcript of my chat w/ Spectrum Support today:

Hello, thank you for reaching out to Spectrum. I see you have questions about hardware. Please give me a moment to review your information.
To get started, may I please verify your full address including zip code.
Michael *, 2036 DR NE, *, MN,
Thank you. One moment please while I search that address.
How can I help?
I have received 2 e-mails about cablecard support ending, but none say when, and it is unclear why I am receiving this information. Do you have more detail as to how long my cable card will continue to operate?
If you are receiving the email it could be just one mass email to inform everyone.
I will check your account to see if you have anything pertaining to a cable card.
well, the e-mail seems more of a marketing type e-mail than a service update, but it is cause for concern
Alright let's take a look.
I can assure you, if Spectrum removes support for Cable Cards, i will cease being a Spectrum customer and will get my internet from elsewhere, and use a streaming service.
I understand. One moment.
Alright so I see where you have a Tuning adaptor which may be the reason you received the email.
I have a tuning adapter and a cablecard
We have discontinued them and they will no longer be available.
I run a TiVo on Spectrum TV service, have for more than 20 years
Right tivo will be cable card.
currently, have a TiVo Roamio with a cable card
The little small box that piggy backs off of the big box will be the tuning adapter.
so, the question is, when will these mentioned "service updates" take place that will render my TiVo useless?
I am aware about what the hardware I have is, and what it does
The text of the e-mail i received says this:
Dear Spectrum Customer, As a reminder, you are currently paying a monthly fee for one or more CableCARDs. A CableCARD is a one-way card device - about the size of a credit card - that allows access to TV services. As we continue to upgrade our networks and technology, CableCARDs will not be compatible with future service upgrades for some time. We have other options for you to consider that will enhance your TV viewing experience, including providing you DVR functionality and access to thousands of Video On Demand options.
2:28 PM
so, I am asking, WHEN?
it is the most horribly worded message ever: "...CableCARDs will not be compatible with future service upgrades for some time."
what exactly does that mean?
One moment and I will provide you with a when the system will change over.
June 14 at 2:32 PM
Still looking into this for you, thank you for your patience.
would prefer a true and correct answer to a fast one, so no problem.
I definitely understand.
Alright one moment.
June 14 at 2:37 PM
Alright so from what I gather we are not cutting them off we are simply discontinuing the product. Meaning if you have one you may keep it until it no longer works but once it stops working we will not have the equipment to replace it.
Right, totally understand that, asking when you are cutting them off...
is it in a week, a month, a year, 2 years?
or will it just quit working one day and that is that?
They aren't cutting them off.
That is what I thought at first when I read the email but they aren't cutting them off they are discontinuing the equipment.
so, if the equipment quits working, then I am out of luck, but if it keeps working forever, then it will just keep working?
I kind of doubt it, I thought the network operator had to get rid of it to make way for the high bandwidth network improvements...so when you roll out the next level (high-split??) internet, that is when cablecards are going to hit the dumpster?
As weird as that sounds yes.
So think of it this way. If you have a cell phone from 2010 they are not going to automatically cut the phone off just because it is old.
But once that phone breaks you will have to upgrade because they would no longer make that model.
Ok, I believe that is what you were told, but I don't believe it is the truth..we will see I guess...net, its a warning across the bow, sometime in the future, it may not work, but we have no plans right now...
This information was posted on something equal to an attention board.
So if it is wrong that think all agents would be in trouble haha.
ok
A good example of chat support handling a situation not covered by a script. You can expend a lot of time for little reward that way!
 

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Cranky old novice
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Thank you for posting this. As usual, only people at the very top know (maybe), and they're not sharing. Very frustrating.

For those of you using OTA in the St Louis area, what have you had to do in terms of getting good reception? I have a Roamio which apparently does not work with an antenna, so I'm wondering if purchasing an OTA is the way to go. I don't necessarily want to have an antenna installed on the roof in the backyard. However, I love the functionality of TiVo and hate to lose it.
The base model (4 tuner) Roamio can be configured to receive OTA. 6-tuner models can’t.
 

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Update, today I received the e-mail again, this time with "THIRD NOTICE" in the subject line.

THIRD NOTICE: Your Spectrum Equipment
Hello Spectrum Customer,​
As a reminder, you are currently paying a monthly fee for one or more CableCARDs. A CableCARD is a one-way card device – about the size of a credit card – that allows access to TV services.

As we continue to upgrade our networks and technology, CableCARDs will not be compatible with future service upgrades for some time. We have other options for you to consider that will enhance your TV viewing experience, including providing you DVR functionality and access to thousands of Video On Demand options.

If you haven’t already, avoid the monthly fee of a CableCARD by taking advantage of one of the below offers:
  • 50% off Apple TV† (not available for pick-up in stores)
  • Free Spectrum Receiver for 24 months*
In addition, we are offering free Cloud DVR services for 24 months! ** With Spectrum’s Cloud DVR service, you can record your favorite TV programs and watch them remotely from your devices.

To learn more about these offers or if you no longer require your CableCARD(s), call us at 866-532-2598 or stop by your local Spectrum Store. Visit Spectrum.com/stores for locations. We will remove any monthly CableCARD fee from your account. You do not need to return your CableCARD(s) to Spectrum.

Sincerely,
Kathleen Griffin
VP, Marketing Communications

 

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Update, today I received the e-mail again, this time with "THIRD NOTICE" in the subject line.

THIRD NOTICE: Your Spectrum Equipment
Hello Spectrum Customer,​
As a reminder, you are currently paying a monthly fee for one or more CableCARDs. A CableCARD is a one-way card device – about the size of a credit card – that allows access to TV services.

As we continue to upgrade our networks and technology, CableCARDs will not be compatible with future service upgrades for some time. We have other options for you to consider that will enhance your TV viewing experience, including providing you DVR functionality and access to thousands of Video On Demand options.

If you haven’t already, avoid the monthly fee of a CableCARD by taking advantage of one of the below offers:​
  • 50% off Apple TV† (not available for pick-up in stores)
  • Free Spectrum Receiver for 24 months*

In addition, we are offering free Cloud DVR services for 24 months! ** With Spectrum’s Cloud DVR service, you can record your favorite TV programs and watch them remotely from your devices.

To learn more about these offers or if you no longer require your CableCARD(s), call us at 866-532-2598 or stop by your local Spectrum Store. Visit Spectrum.com/stores for locations. We will remove any monthly CableCARD fee from your account. You do not need to return your CableCARD(s) to Spectrum.

Sincerely,
Kathleen Griffin
VP, Marketing Communications
I still feel like this is the single most poorly worded e-mail I have ever read...what is this suppsoed to mean:
"As we continue to upgrade our networks and technology, CableCARDs will not be compatible with future service upgrades for some time."

My cynical self says the vagueness is completely intentional...
 

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I still feel like this is the single most poorly worded e-mail I have ever read...what is this suppsoed to mean:
"As we continue to upgrade our networks and technology, CableCARDs will not be compatible with future service upgrades for some time."

My cynical self says the vagueness is completely intentional...
Of course it is. Cablecos are shedding customers like crazy, and they understand their future is in supplying Internet as their main business model dies. They are panicked and doing stupid things.
 

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I still feel like this is the single most poorly worded e-mail I have ever read...what is this suppsoed to mean:
"As we continue to upgrade our networks and technology, CableCARDs will not be compatible with future service upgrades for some time."

My cynical self says the vagueness is completely intentional...
Charter has been very clear (in other venues) that they are going to move to high-split for improved HSI upload speeds. And this will mean the end of CableCARD viability in locations that move to high-split (which Charter themselves has stated will actually take years to accomplish across their entire footprint; whether Charter chooses to end support for CableCARDs in advance in locations that are not yet ready to upgrade is unknown). The problem is that while those that understand the underlying technology will be able to understand what the words "high split" would mean, 99+% of Charter customer base have no clue about the underlying technologies that are involved, nor the details, nor the approaches Charter has chosen. And there is no way to educate those customers sufficiently to the point that anything other than vague "future service upgrades" are going to be helpful.
 

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For what it’s worth, I just got a cable card and tuning adapter without any issues from spectrum.
Charter has not yet stopped offering or supporting CableCARDs in any location, even if some CSRs don't know what they are (and if they do may try to convince you to select otherwise) and activating them can sometimes be a challenge (but nothing new there).

It is expected that there will be a time when Charter will stop offering CableCARDs (likely when they actually announce the end date for support in a location rather than this initial email which is just an encouragement to move to a different solution at a time most convenient for you). But today is not that day. And tomorrow seems unlikely too.
 

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For what it’s worth, I just got a cable card and tuning adapter without any issues from spectrum.
Since this is a Spectrum cablecard labeled thread...I've been with Spectrum and their cablecard since I bought my first HD set, a JVC DiLA set with a cablecard slot almost two decades ago. After that, two HD THX TiVos. Each two tuner THX device took two cards back then (no multi cards). The entire experience from then until now, including the transition to multicards and SDV and having to get the TA, has gone better than expected. They have a dedicated support line for cable cards and TAs, and it's not the usual desk jockeys reading from a script. Those people know their business, and never failed to remotely fix any issues I had. Many of them also used TiVos, which helped.

All that is to say that I have been a satisfied customer overall for decades. Their images get worse each year because they insist on ramping up their compression engine to be able to accommodate more shopping channels and foreign language bundles (which are HUGE moneymakers for them). But no matter how bad it got, it was still better than the unwatchable garbage DirecTV and DISH have been peddling for decades.
 
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